Terabase Energy

Role Description Terabase Energy is seeking an RTDS Engineer to support the delivery of real-time Hardware-in-the-Loop simulation solutions for utility-scale solar, BESS, and hybrid renewable energy projects. This role will be primarily responsible for developing, configuring, validating, and maintaining project-specific RTDS and RSCAD models used for plant controller, SCADA, EMS, inverter, and substation control validation. The RTDS Engineer will work closely with Controls Engineering, SCADA Engineering, Project Engineering, Modeling & Validation, Commissioning, and customer-facing teams to ensure HIL simulations are ready for internal testing, FAT, customer witness testing, and field issue replication. The ideal candidate has 5+ years of hands-on experience with PSCAD, RSCAD, RTDS modeling, and HIL setup for project-specific power plant validation. Qualifications - Bachelor’s degree in Electrical Engineering, Power Systems, Controls Engineering, or a related technical field. - 5+ years of experience with PSCAD, RSCAD, RTDS, or real-time power system simulation. - Hands-on experience setting up Hardware-in-the-Loop environments for project-specific validation. - Strong understanding of power systems, inverter-based resources, utility-scale solar, BESS, hybrid plants, and plant-level controls. - Experience developing and validating PSCAD and RSCAD models. - Experience integrating physical controllers, RTACs, relays, gateways, SCADA systems, or network devices into simulation environments. - Familiarity with PPC, EMS, SCADA, inverter controls, substation automation, and plant controller validation. - Experience with industrial communication protocols such as DNP3, Modbus TCP, IEC 61850, OPC UA, or similar protocols. - Ability to read and interpret electrical one-lines, network diagrams, control narratives, points lists, equipment data sheets, and interconnection requirements. - Strong troubleshooting skills across models, controls, communication networks, and physical hardware. - Strong documentation, communication, and cross-functional collaboration skills. Requirements - Develop and configure project-specific RTDS and RSCAD models for utility-scale solar, BESS, and hybrid power plants. - Translate electrical one-lines, control narratives, interconnection requirements, equipment data, and project specifications into real-time simulation models. - Build and validate plant-level models for active power, reactive power, voltage control, frequency response, ramp-rate control, curtailment, and grid support functions. - Develop and maintain reusable RSCAD model libraries, templates, and project standards. - Develop, review, and validate PSCAD models to support project-specific studies, controls validation, and grid compliance requirements. - Support model alignment between PSCAD and RTDS/RSCAD environments. - Work with inverter OEMs, BESS OEMs, and internal engineering teams to validate control behavior and model assumptions. - Support testing related to inverter-based resource performance, plant controller behavior, and interconnection compliance. - Set up project-specific Hardware-in-the-Loop environments using RTDS and physical control hardware. - Integrate PPCs, EMS controllers, RTACs, relays, gateways, SCADA servers, network switches, firewalls, and communication interfaces into the HIL environment. - Configure I/O mapping, signal routing, protocol interfaces, and controller communication paths. - Support FAT, eFAT, customer witness testing, internal validation, and project readiness reviews. - Ensure HIL environments are delivered on schedule to support project milestones. - Develop and execute HIL test plans, procedures, acceptance criteria, and validation reports. - Validate controls performance under normal operating conditions, grid disturbances, curtailment scenarios, plant trips, communication failures, and recovery events. - Troubleshoot model, controller, communication, network, and simulation issues during HIL setup and testing. - Replicate field issues in the HIL environment to support commissioning, root-cause analysis, and corrective actions. - Document test results, model assumptions, issue logs, lessons learned, and final validation outcomes. - Partner with Controls Engineering, SCADA Engineering, Project Engineering, Commissioning, IT/OT, and Product teams to align HIL setup with project needs. - Support customer-facing technical discussions related to HIL testing, plant controller validation, and model behavior. - Work with vendors and OEMs to obtain model data, controller interfaces, firmware details, and communication requirements. - Contribute to Terabase’s standard HIL delivery process, test automation roadmap, and quality improvement initiatives. Benefits - Generous time off and holiday policy - Remote flexibility - Flexible time off - Comprehensive benefits package - Career progression - 401k match - Stock options - Home office set up allowance - And much more!

• Own and process end-to-end US payroll on a semi-monthly cycle, including regular wages, bonuses, commissions, equity-related transactions, off-cycle runs, and terminations • Maintain accurate payroll records for multi-state operations, including state/local tax registrations, SUI rates, and jurisdiction setup for new work locations • Manage payroll tax compliance: filings, amendments, agency notices, W-2/W-2c processing, and year-end close • Process garnishments, levies, and other involuntary deductions in compliance with applicable regulations • Partner with Accounting on payroll journal entries, GL mapping, accruals, and month-end close support • Prepare and submit certified payroll reports for public works and government-funded construction projects • Ensure compliance with Davis-Bacon and Related Acts and state prevailing wage laws • Maintain project-level payroll records to support certified payroll audits and agency inquiries • Serve as the review and approval authority for international payroll runs processed through in-country payroll providers and EOR platforms • Administer US benefits programs including open enrollment, new hire enrollment, and terminations • Perform monthly benefits reconciliations and manage 401(k) administration and compliance testing support • Maintain payroll and benefits internal controls, documentation, and audit readiness

Role Description We are seeking an experienced Senior Payroll & Benefits Lead to own end-to-end payroll operations and benefits administration across our US and international workforce. This is a hands-on ownership role: you will directly run US payroll, serve as the review and approval authority for international and EOR (Employer of Record) payrolls, and manage benefits programs globally. You will be the subject-matter expert ensuring employees are paid accurately, on time, and in full compliance across every jurisdiction in which we operate. The ideal candidate combines deep US multi-state payroll expertise, particularly in California, with hands-on certified payroll experience in construction environments and experience overseeing international payroll through in-country providers and EOR platforms. A strong controls mindset for reconciliation, audit readiness, and compliance is essential. Key Responsibilities - US Payroll (Ownership & Execution) - Own and process end-to-end US payroll on a semi-monthly cycle, including regular wages, bonuses, commissions, equity-related transactions, off-cycle runs, and terminations. - Maintain accurate payroll records for multi-state operations, including state/local tax registrations, SUI rates, and jurisdiction setup for new work locations. - Manage payroll tax compliance: filings, amendments, agency notices, W-2/W-2c processing, and year-end close. - Process garnishments, levies, and other involuntary deductions in compliance with applicable regulations. - Partner with Accounting on payroll journal entries, GL mapping, accruals, and month-end close support. - Certified Payroll & Prevailing Wage (Construction) - Prepare and submit certified payroll reports (federal WH-347 and state equivalents, including California DIR eCPR and New York certified payroll submissions) for public works and government-funded construction projects. Experience working under the IRA. - Ensure compliance with Davis-Bacon and Related Acts and state prevailing wage laws, including correct worker classifications, wage determinations, and fringe benefit calculations/credits. - Maintain project-level payroll records to support certified payroll audits, agency inquiries, and contractor/subcontractor compliance requirements. - Coordinate with project management and field operations to capture accurate hours, classifications, and project coding for prevailing wage work. - Monitor apprenticeship utilization requirements and related reporting where applicable. - International & EOR Payroll (Review & Approval) - Serve as the review and approval authority for international payroll runs processed through in-country payroll providers and EOR platforms. - Validate gross-to-net calculations, statutory contributions, and one-time items (bonuses, allowances, expense reimbursements) prior to approving each cycle. - Reconcile EOR invoices against approved payroll registers; identify and resolve discrepancies before payment. - Monitor statutory changes in international jurisdictions and coordinate with providers to ensure compliant implementation. - Manage payroll calendars across all entities and providers to ensure on-time funding and payment. - Benefits Administration & Reconciliation - Administer US benefits programs (medical, dental, vision, life/disability, 401(k), FSA/HSA, COBRA), including open enrollment, new hire enrollment, qualifying life events, and terminations. - Perform monthly benefits reconciliations: carrier invoices vs. enrollment records vs. payroll deductions; resolve variances and recover/correct as needed. - Manage 401(k) administration, including contribution funding, compliance testing support, and annual audit coordination. - Ensure compliance with ERISA, ACA, HIPAA, COBRA, and related reporting requirements (e.g., 1094/1095, 5500 filings). - International Benefits Management - Oversee international benefits programs, whether delivered through EOR platforms, local brokers, or direct carrier arrangements. - Evaluate country-specific statutory and supplemental benefit requirements; benchmark offerings to remain competitive and compliant. - Coordinate benefit renewals, plan changes, and employee communications across international locations. - Serve as escalation point for international employee benefits questions and issues. - Compliance, Controls & Process Improvement - Maintain payroll and benefits internal controls, documentation, and audit readiness (internal, financial statement, 401(k), and workers' comp audits). - Develop and maintain SOPs for all payroll and benefits processes. - Identify and drive automation and process improvement opportunities across payroll and benefits operations. - Respond to employee inquiries with a high standard of accuracy, confidentiality, and service. - Leave of Absence Tracking & Payout - Ensure accurate and timely payroll treatment of leaves in accordance with state programs and internal policies, including coordination of state benefits with company-paid supplemental/top-up pay (e.g., CA SDI/PFL, NY DBL/PFL, WA PFML). - Calculate and process leave-related payouts correctly: partial pay periods, benefit deduction handling during unpaid leave, arrears collection, PTO/sick accrual treatment, and state-mandated payout requirements at separation. - Administer state paid sick leave and PTO accrual compliance across jurisdictions (e.g., CA, NY, WA accrual, carryover, and usage rules), ensuring payroll system configuration matches statutory and policy requirements. - Partner with People Ops on leave eligibility determinations (FMLA, CFRA, NY PFL, WA PFML, and equivalents) and ensure payroll actions align with approved leave designations. - Reconcile state leave program deductions and employer contributions (e.g., WA PFML premiums, NY PFL premiums) and ensure accurate quarterly reporting. Qualifications - 7+ years of progressive payroll experience, including 3+ years running US multi-state payroll end-to-end. - Experience reviewing and approving international payroll through in-country providers and/or EOR platforms. - Hands-on benefits administration experience, including carrier invoice reconciliation and 401(k) administration. - Strong knowledge of US federal, state, and local payroll tax regulations and wage-and-hour requirements. - Working knowledge of ERISA, ACA, COBRA, and related benefits compliance frameworks. - Proficiency with major payroll/HRIS platforms and EOR platforms. - Advanced Excel/Google Sheets skills; comfort reconciling large data sets. - Exceptional attention to detail, discretion with confidential data, and a strong controls mindset. Preferred - Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC). - CEBS or similar benefits certification. - Experience supporting payroll during rapid headcount growth or new-country expansion. - Experience with equity compensation payroll processing (RSUs, ISO/NSO exercises). - Experience supporting financial statement and 401(k) plan audits. Salary and Benefits Our salary ranges are determined by role, level, and location. Within each posted range individual pay is determined (and may be greater or higher) dependent on work location and additional factors, including job-related skills, experience, and relevant education or training. The expected salary range for this role is $90,000 - 110,000 DOE. - Generous time off and holiday policy. - Remote flexibility. - Flexible time off. - Comprehensive benefits package. - Career progression. - 401k match. - Stock options. - Home office set up allowance. - And much more! Company Description Terabase is an equal opportunity employer. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We strongly encourage people of all backgrounds to apply. We do not discriminate for any reason including race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military/veteran status, or any other characteristic protected by law. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home.

Role Description The Sr. Controls Engineer – OT SCADA Projects leads the design, configuration, commissioning, and support of plant control systems for utility-scale solar, storage, and hybrid renewable energy projects. This engineer works with minimal oversight, applies expert knowledge of grid functionality and Utility/ISO standards, mentors junior engineers, and contributes to product standards. Approximately 80% of this role is project execution, while up to 20% is continuous improvement and product development. Responsibilities - Project Execution & Technical Delivery (~80%) - Lead end-to-end controls design for utility-scale solar, BESS, and hybrid projects – from initiation through commissioning and closeout - Program and commission SEL controllers using AcSELerator; develop control logic in Codesys using IEC 61131-3 structured text - Identify project-specific deviations from standard product scope during contracting, forecast and scope project-specific development work - Implement and validate closed-loop Active Power and Reactive Power, AVR and PFR Algorithms - Maintain version control for all code artifacts according to established version control procedure - Troubleshoot complex SCADA and controls issues using Wireshark, breakpoints, cross-reference, and watch list tools - Produce project deliverables: System Architecture Diagrams, Control Narratives, Logic Diagrams, commissioning documents, and operator manuals - Product & Process Improvement (~20%) - Contribute to new feature development and bug fixes in collaboration with the Product Engineering team - Review documentation prepared by junior controls engineers (technical and non-technical) - Lead the Continuous Improvement and Lessons Learned program, feed field insights back into product standards and templates - Coach junior engineers through FAT preparation and customer-facing presentation - Stakeholder Communication & Collaboration - Serve as primary controls technical contact for EPCs, asset owners, and grid operators through project execution, FAT, and commissioning - Lead FATs as formal presentations; communicate to non-technical audiences with supporting materials prepared in advance - Flag technical risks and schedule pressures to management with context and proposed solutions - Maintain Jira tickets daily with thorough detail; enforce Jira best practices with junior engineers - Expectations & Success Indicators - Deliver high-quality work independently across multiple concurrent projects with ownership and urgency - Leverage standardized platforms and tools; avoid project-specific one-off engineering approaches - Ensure 100% adherence to Terabase quality processes; enforce standards with junior engineers - Mentor junior controls engineers through technical guidance, code review, and FAT coaching - Project deliverables completed on time, within scope, and meeting Utility/ISO regulatory standards - Jira, version control, and documentation consistently maintained without follow-up from management - Recognized internally and externally as the go-to technical authority on Terabase SCADA and OT controls - Travel up to 10% for on-site commissioning, FAT, and customer engagements Qualifications - Bachelor’s degree in Engineering, Computer Science, Technology, or related field - 3-5+ years of IEC 61131-3/PLC programming experience, preferably in Codesys or AcSELerator environment - 3+ years of utility-scale power plant controls experience (solar, BESS, or hybrid) Requirements - Expert IEC 61131-3 programming; primary tooling is AcSELerator (SEL controllers) and Codesys, including Diagram Builder, traces, breakpoints, and watch lists - Extensive knowledge of industrial protocols: Modbus-TCP, DNP3, OPC-UA, etc. - Expert knowledge of grid functionality: PFR, AVR, Reactive Power, Voltage Regulation, and Capacitor Banks – including the underlying grid rationale, not just controller behavior - Proficiency with Utility/ISO testing and interconnection requirements (ERCOT, PJM, BPA, IEEE 2800, NERC, etc.) - Experience with Power Plant Controller (PPC) design, configuration, and commissioning - Familiarity with PSCAD, PSSE, and/or TSAT modeling processes for utility-scale sites Benefits - Base salary of $150,000 – $190,000 (DOE) - Generous time off and holiday policy - Remote flexibility - Flexible time off - Comprehensive benefits package - Career progression - 401k match - Stock options - Home office set up allowance - And much more!

Role Description We are seeking a Design Engineer to create PV power plant designs for projects from early stages of the project life cycle to detailed engineering for construction. Design Engineers are capable of creating highly detailed array layouts based on project site conditions, customer preferences, and their own knowledge of current technologies during the conceptual stages to optimize the value of the project. During the detailed engineering phase of the project, the Design Engineer will coordinate with internal and external resources as needed to generate the engineering package, obtain necessary construction permits, and assist in construction administration during the installation of the system. The ideal candidate has demonstrated experience in utility power plant scale solar PV systems design, a knack for problem solving, is comfortable in dynamic situations, and detail-oriented. Experience in AutoCAD and Civil 3D is a must. Responsibilities - Follow standards and goals for the engineering department - Assist in documenting and developing industry best practices, standards and guidelines - Attend project meetings, develop reports and status of design deliverables - Prepares detailed mechanical, electrical, civil, and structural designs for solar arrays - Coordinates with Project Managers, and other project participants to define project design basis and project goals - Uses understanding of system performance, construction logistics, material and labor costs to optimize designs - Responsible for creating and maintaining design packages - Adopts necessary document control measures to manage internal and external design documentation - Creates Bills of Materials for projects - Holds design review meetings with internal and external parties as needed to maintain proper QC/QA on their projects - Assists in development of departmental processes and best practices for the team Qualifications - Bachelor’s degree in engineering or architecture - Minimum of 3 years project engineering experience in the design/build, EPC or utility electricity generation field producing technical CAD documents - Strong AutoCAD skills, SolidWorks is a plus - Working knowledge of electrical and civil design, materials and methods of installation - Strong familiarity with construction and electrical codes - Experience in the solar PV industry or other power generation sectors, and experience creating utility scale permitting and construction documents - SCADA design experience Benefits - Generous time off and holiday policy - Remote flexibility - Flexible time off - Comprehensive benefits package - Career progression - 401k match - Stock options - Home office set up allowance - And much more!

• Develop and configure project-specific RTDS and RSCAD models for utility-scale solar, BESS, and hybrid power plants. • Translate electrical one-lines, control narratives, interconnection requirements, equipment data, and project specifications into real-time simulation models. • Build and validate plant-level models for active power, reactive power, voltage control, frequency response, ramp-rate control, curtailment, and grid support functions. • Develop and maintain reusable RSCAD model libraries, templates, and project standards. • Develop, review, and validate PSCAD models to support project-specific studies, controls validation, and grid compliance requirements. • Support model alignment between PSCAD and RTDS/RSCAD environments. • Work with inverter OEMs, BESS OEMs, and internal engineering teams to validate control behavior and model assumptions. • Set up project-specific Hardware-in-the-Loop environments using RTDS and physical control hardware. • Integrate PPCs, EMS controllers, RTACs, relays, gateways, SCADA servers, network switches, firewalls, and communication interfaces into the HIL environment. • Validate controls performance under normal operating conditions, grid disturbances, curtailment scenarios, plant trips, communication failures, and recovery events.

• Lead, coach, and develop a team of diversely experienced Project Managers and Project Coordinators. • Establish career ladders, development plans, succession planning, and performance expectations. • Conduct regular performance reviews, coaching sessions, and calibration exercises. • Drive accountability through measurable team goals and operational KPIs. • Lead hiring, onboarding, workforce planning, and organizational design. • Foster a culture of ownership, execution excellence, collaboration, and continuous improvement. • Establish and drive metrics on portfolio-level health across schedule, delivery quality, customer satisfaction, utilization, and financial performance utilizing the TBE preferred PPM platform. • Ensure projects are appropriately staffed and balanced across PM levels. • Establish operating rhythms for project reviews, escalation management, and decision-making. • Define portfolio reporting and visibility into project status, risks, capacity, and forecasts. • Serve as escalation point for delivery issues and customer concerns. • Partner with PMs to resolve complex execution blockers. • Ensure delivery teams maintain exceptional customer engagement throughout project lifecycle. • Support executive customer relationships and participate in strategic customer discussions where required. • Drive consistency in customer communications, project governance, and delivery standards. • Identify opportunities to expand services and strengthen account health in partnership with Sales. • Represent customer priorities as the voice of the customer to Product and Operations leadership to enable a feedback loop. • Develop and maintain PM standards, workflows, templates, and governance frameworks. • Improve project lifecycle processes from intake through closeout. • Establish quality controls across project setup, reporting, change management, documentation, and customer deliverables. • Partner with Operations and Product teams to identify automation opportunities and reduce operational burden. • Drive implementation and adoption of delivery tooling and systems. • Align delivery strategy with product roadmap, Data Operations, Capture Technology, and Customer Success initiatives. • Coordinate execution priorities across functions and remove organizational friction. • Support deployment of new products, workflows, and service offerings. • Lead retrospectives and institutionalize lessons learned. • Support annual planning, forecasting, and budget development. • Monitor team utilization, delivery capacity, and hiring needs. • Define operational metrics and dashboards to improve predictability and execution. • Contribute to organizational strategy and long-term scaling initiatives.

Role Description As the Manager, Portfolio Delivery within the Terabase Construct Operations organization, you will report to the Director, Operations & Delivery and lead a team of Project Managers at various experience levels and Project Coordinators responsible for successful customer delivery across a portfolio of utility-scale solar projects. This role is accountable for the overall health, execution quality, operational consistency, and scalability of the Project Management function. You will oversee team performance, customer outcomes, portfolio governance, perform resource planning, enable process maturity, and ensure cross-functional execution excellence across Product, Data Operations, Capture Technology, Sales, Finance, and Customer Success. Success in this role requires balancing strategic thinking with operational rigor: developing people while ensuring predictable execution, high-quality delivery, scalable processes, and strong customer partnerships. Responsibilities - Team Leadership & Organizational Development - Lead, coach, and develop a team of diversely experienced Project Managers and Project Coordinators. - Establish career ladders, development plans, succession planning, and performance expectations. - Conduct regular performance reviews, coaching sessions, and calibration exercises. - Drive accountability through measurable team goals and operational KPIs. - Lead hiring, onboarding, workforce planning, and organizational design. - Foster a culture of ownership, execution excellence, collaboration, and continuous improvement. - Portfolio Governance & Delivery Excellence - Establish and drive metrics on portfolio-level health across schedule, delivery quality, customer satisfaction, utilization, and financial performance utilizing the TBE preferred PPM platform. - Ensure projects are appropriately staffed and balanced across PM levels. - Establish operating rhythms for project reviews, escalation management, and decision-making. - Define portfolio reporting and visibility into project status, risks, capacity, and forecasts. - Serve as escalation point for delivery issues and customer concerns. - Partner with PMs to resolve complex execution blockers. - Customer Delivery & Strategic Partnerships - Ensure delivery teams maintain exceptional customer engagement throughout project lifecycle. - Support executive customer relationships and participate in strategic customer discussions where required. - Drive consistency in customer communications, project governance, and delivery standards. - Identify opportunities to expand services and strengthen account health in partnership with Sales. - Represent customer priorities as the voice of the customer to Product and Operations leadership to enable a feedback loop. - Operational Excellence & Process Standardization - Develop and maintain PM standards, workflows, templates, and governance frameworks. - Improve project lifecycle processes from intake through closeout. - Establish quality controls across project setup, reporting, change management, documentation, and customer deliverables. - Partner with Operations and Product teams to identify automation opportunities and reduce operational burden. - Drive implementation and adoption of delivery tooling and systems. - Cross-Functional Execution - Align delivery strategy with product roadmap, Data Operations, Capture Technology, and Customer Success initiatives. - Coordinate execution priorities across functions and remove organizational friction. - Support deployment of new products, workflows, and service offerings. - Lead retrospectives and institutionalize lessons learned. - Business Operations & Planning - Support annual planning, forecasting, and budget development. - Monitor team utilization, delivery capacity, and hiring needs. - Define operational metrics and dashboards to improve predictability and execution. - Contribute to organizational strategy and long-term scaling initiatives. Qualifications - Bachelor’s degree in Engineering, Business, Construction Management, Energy, Operations, or related field. - 8-10+ years of experience in project delivery, operations, construction technology, renewable energy, or adjacent industries. - 3+ years of direct people leadership experience managing PMs or equivalent delivery organizations. - Demonstrated success leading distributed or cross-functional teams. - Strong experience managing portfolios rather than solely individual projects. - Experience with project management and collaboration tools (JIRA, Confluence, Primavera P6, Cora, Wrike, Project Insight, or equivalent). - Excellent communication, stakeholder management, and executive presentation skills. - Ability to manage competing priorities across multiple customers and programs. - Willingness to travel up to 30% of the year, primarily domestic to customer project sites and HQ offices. Preferred Qualifications - Master’s degree in engineering, project management, operations, or related field. - PMP, PgMP, PMI-ACP, or equivalent certification. - Experience in PMO, delivery, or customer operations functions. - Experience supporting utility-scale solar, construction technology, GIS, remote sensing data, or data delivery environments. - Familiarity with financial planning, resource forecasting, and operational KPIs. Compensation And Benefits Our salary ranges are determined by role, level, and location. This role offers a base salary of $100,000 – $140,000. Within each posted range, individual pay is determined (and may be greater or higher), dependent on work location and additional factors, including job-related skills, experience, and relevant education or training. Terabase offers competitive compensation along with a comprehensive benefits package, including: - Generous time off and holiday policy - Remote flexibility - Flexible time off - Comprehensive benefits package - Career progression - 401k match - Stock options - Home office set up allowance - And much more!

• Configure, maintain, and operate several factory subsystems, including: Manufacturing Execution System, programmable logic controllers, network infrastructure, software and hardware systems • Work with operations and engineering teams to ensure that all systems are running efficiently and effectively. • Troubleshoot and resolve any issues that arise with the systems as the on-site technical lead. • Correct Tier 1 issues and elevate issues to Tier 2 support engineers. • Work closely with the on-site maintenance technician who will service, troubleshoot and repair electrical and mechanical equipment • Provide training and support to various operations team users. • Collaborate with other engineers to develop and implement new systems and upgrades. • Document system design, installation, and maintenance procedures. • Keep up to date with emerging trends and technologies in the field.

• Provide pre-sales and post-sales technical support for SCADA and control products. • Assist clients and sales teams in understanding product capabilities and applications. • Conduct site visits to assess client needs and provide customized solutions. • Develop and deliver product demonstrations and presentations. • Collaborate with product development teams to enhance product features and capabilities. • Gather and analyze customer feedback to drive product improvements. • Participate in product testing and validation to ensure high-quality performance. • Develop and deliver training programs for clients and internal teams on SCADA and control products. • Create and maintain technical documentation, including user manuals, installation guides, and troubleshooting procedures. • Conduct webinars and workshops to educate clients on best practices and new features. • Analyze product data to identify trends and recommend improvements. • Generate regular performance reports for clients and internal stakeholders. • Implement data-driven strategies to optimize system reliability and efficiency.