• Introducing and placing new products with customers • Executing business initiatives • Driving sales for long-term growth • Establishing and maintaining customer relationships • Daily communications on pricing, product availability, and order management

• Build strong relationships with dealers, retailers, and customers across New Zealand. • Grow existing accounts while identifying and developing new retail and dealer opportunities. • Deliver engaging product demonstrations, training sessions, and retail activations. • Represent the brand at major events throughout New Zealand. • Support new product launches, promotional campaigns, and seasonal sales initiatives. • Work closely with retail partners to improve product ranging, merchandising, and customer engagement. • Maintain a disciplined call cycle, sales pipeline, and CRM records. • Capture customer feedback and market insights to support future product development and sales growth. • Travel extensively throughout New Zealand to support customers, events, and business development activities.

• Develop and execute a comprehensive territory sales strategy focused on high-potential industries, strategic target accounts, and key opportunities. • Identify, prioritize, and pursue new customer engagements within the assigned territory, including both direct engagements and opportunities through prime contractors, strategic partners, system integrators, and industry alliances. • Build and maintain strong, multi-level relationships with key decision-makers, engineering teams, procurement groups, and influencers across the territory. • Create and manage account development plans that outline growth strategies, competitive positioning, and long-term business expansion opportunities. • Serve as an industry resource, providing insights and use value messaging to drive thought leadership to differentiate our offerings in the customer’s workflow. • Meet and exceed territory sales targets for the full portfolio of Tektronix’ test & measurement solution offerings. • Proactively generate leads, cultivate new relationships, and own the entire sales cycle from prospecting and qualification to proposal development, negotiation, and close. • Leverage key account management principles to expand our footprint within target accounts by identifying and engaging new programs, business units, applications, and technologies. • Support contract and pricing negotiations to ensure mutually beneficial commercial agreements align with company objectives. • Collaborate with internal cross-functional teams (engineering, operations, marketing, finance) to deliver tailored solutions and maximize customer value. • Maintain accurate and timely documentation of all sales activities, funnel updates, and customer interactions within the CRM system. • Monitor market dynamics, customer trends, competitive activity, and emerging technologies to guide engagement decisions and maximize return on investment. • Act as the “voice of the customer,” advocating for customer needs while balancing business priorities and operational capabilities. • Represent the company at industry events, conferences, and tradeshows to build brand presence and cultivate new relationships. • Provide ongoing feedback to internal teams to influence product roadmap development priorities, feature enhancements, and availability timing.

Role Description Appear helps brands get cited by AI: ChatGPT, Perplexity, Google AI Overviews, Gemini. We're growing, our customer base is growing, and we need someone who can make sure that growth compounds. This role owns what happens after the contract is signed. AI search is moving fast. So is our clients' understanding of it. When a brand signs with Appear, they're often at the start of a journey. They don't yet know how to read their AI visibility data, how to translate it into content decisions, or how much is at stake. The AM role is to close that gap: - Turn early adopters into believers. - Turn believers into advocates. - Find natural expansion opportunities that come from proving results. - Retention is about helping clients see what's possible. Tasks: - Own a portfolio of accounts from day one: onboarding, activation, and ongoing success. - Run structured quarterly business reviews that connect Appear's data to each client's commercial outcomes, not just activity metrics. - Identify expansion opportunities within existing accounts: additional brands, markets, or verticals where AI visibility matters and we're not yet working. - Manage renewals proactively. You know what's at risk before it's at risk, and you act on it early. - Be the voice of the customer internally. If clients are confused, struggling, or seeing something we're not, that signal reaches product and marketing through you. - Use AI natively for account research, QBR prep, renewal forecasting, and follow-up. This is expected, not a bonus. Qualifications - 2+ years in an account management, customer success, or renewal-owning role in B2B SaaS. - Comfortable with commercial conversations. You can discuss pricing, ROI, and contract terms without deferring to sales. - Strong at asking the right questions in client meetings, not just presenting. - Genuinely curious about AI and how it's changing search. Clients will ask hard questions and you need to hold your own. - Organised and proactive: you manage your book of business systematically, not reactively. - Fluent in English. Spanish or other European languages are a plus for our client base. Requirements - Background in SEO, content marketing, or digital agency work. You'll speak your clients' language immediately. - Experience managing accounts across legal, healthcare, financial services, or professional services verticals. - Familiarity with HubSpot, GoHighLevel, Salesforce, or similar CRM for account tracking and renewal management. - You've been an early CS or AM hire before and understand what it means to build the function as you run it. Company Description Appear is building the infrastructure that helps brands get cited by AI: ChatGPT, Perplexity, Google AI Overviews, Gemini. We're early, we're growing fast, and we need someone who can sell a category that didn't exist two years ago.