• Serve as a key measurement expert on client engagements, partnering with sales teams to deliver actionable insights and guidance. • Develop and implement attribution models, lift studies, and performance analyses for client-facing projects. • Guide clients on measurement maturity, data strategy, tracking implementation, and experimentation design. • Translate complex analytics into clear, relevant business recommendations for marketing stakeholders. • Support clients in understanding cross-channel performance and maximizing the impact of their media investments. • Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections. • Equip account teams with compelling measurement narratives and insights to support renewals, upsells, and new business pitches. • Build and present measurement playbooks, ROI cases, and insight packages tailored to client verticals and needs. • Define KPIs, reporting standards, and best practices for measurement with account team partners.

• Lead the development and execution of brand awareness campaigns and promotional initiatives. • Oversee creative concept development, manage budget, and leverage AI tools for persona/audience/message testing. • Support new business solutions by developing positioning and supporting promotional activities. • Serve as the primary point of contact for all co-branding inquiries. • Help define and implement brand guidelines. • Assist in brand awareness research and pulse monitoring efforts.

• Own end-to-end inventory planning and demand forecasting to ensure optimal stock availability across all SKUs. • Manage supplier and manufacturing relationships, including production schedules, purchase orders, quality control, and inbound logistics. • Oversee third-party logistics (3PL) partners to maintain high fulfillment accuracy, shipping performance, and returns management. • Develop, document, implement, and continuously improve Standard Operating Procedures (SOPs) across supply chain and logistics operations. • Establish quality assurance processes to identify defects, investigate operational issues, and implement long-term corrective actions. • Monitor operational KPIs including inventory levels, fulfillment accuracy, shipping performance, turnaround time, and defect rates. • Build dashboards and reporting systems that provide actionable insights for leadership. • Identify operational bottlenecks and lead continuous improvement initiatives using Lean principles. • Leverage AI tools to improve forecasting, reporting, workflow automation, and operational efficiency. • Collaborate closely with Customer Support, Leadership, Manufacturing Partners, and Fulfillment Providers to ensure a seamless customer experience.

Role Description Our client is looking for a highly driven Supply Chain & Operations Manager to take ownership of end-to-end supply chain execution, inventory planning, manufacturing coordination, fulfillment operations, and process optimization. This role is critical to ensuring products move efficiently from production to customers while maintaining exceptional operational standards. Responsibilities - Own end-to-end inventory planning and demand forecasting to ensure optimal stock availability across all SKUs. - Manage supplier and manufacturing relationships, including production schedules, purchase orders, quality control, and inbound logistics. - Oversee third-party logistics (3PL) partners to maintain high fulfillment accuracy, shipping performance, and returns management. - Develop, document, implement, and continuously improve Standard Operating Procedures (SOPs) across supply chain and logistics operations. - Establish quality assurance processes to identify defects, investigate operational issues, and implement long-term corrective actions. - Monitor operational KPIs including inventory levels, fulfillment accuracy, shipping performance, turnaround time, and defect rates. - Build dashboards and reporting systems that provide actionable insights for leadership. - Identify operational bottlenecks and lead continuous improvement initiatives using Lean principles. - Leverage AI tools to improve forecasting, reporting, workflow automation, and operational efficiency. - Collaborate closely with Customer Support, Leadership, Manufacturing Partners, and Fulfillment Providers to ensure a seamless customer experience. Qualifications - 5+ years of experience managing end-to-end supply chain and operations, preferably within an eCommerce or DTC business. - Proven experience owning inventory forecasting, supplier coordination, production planning, and fulfillment operations. - Hands-on experience managing third-party logistics (3PL) providers and maintaining operational service levels. - Strong understanding of manufacturing processes, inventory management, procurement, and quality assurance. - Demonstrated experience building, implementing, and enforcing operational SOPs. - Highly analytical with advanced Excel or Google Sheets skills and experience using operational reporting dashboards. - Comfortable working in fast-paced, high-growth startup environments with evolving processes. - Strong problem-solving skills with the ability to identify root causes and implement scalable solutions. - Daily user of AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity and operational workflows. - Excellent written and verbal English communication skills. Nice to Have - Experience within health supplements, consumer packaged goods (CPG), FMCG, or wellness brands. - Lean Six Sigma certification or equivalent process improvement training. - Experience with subscription-based businesses or multi-SKU inventory environments. - Familiarity with ERP systems such as NetSuite, Cin7, SAP, Oracle, or similar platforms. - Experience building operational dashboards using Power BI, Tableau, Looker, or equivalent BI tools. Benefits - Competitive USD salary based on experience. - Fully remote work environment. - High-impact role with direct ownership of business-critical operations. - Opportunity to work alongside a high-performing international leadership team. - Career growth opportunities as the company scales toward nine-figure revenue. - Join a fast-growing consumer brand with ambitious long-term expansion plans.