• Present Snowflake technology and vision to executives and technical contributors at prospects and customers • Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle • Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors • Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing

• Lead architecture reviews, workshops, and technical design sessions with engineering teams and executive stakeholders. • Design end-to-end platform architectures integrating Airflow with cloud infrastructure, compute frameworks, and data platforms. • Review delivery work to ensure high standards for scalability, observability, security, and operational excellence. • Diagnose and resolve issues, guide customers through deployments, migrations, and platform modernization. • Build reusable tools, frameworks, reference architectures, and best practices that improve delivery quality across the organization.

• Provide Sales Engineering support including technical demos, proof-of-value (POV) execution, and RFI/RFP responses. • Engage with partner sales and technical teams to support joint selling motions and accelerate deal progression. • Design, build, and validate integrations between partner technologies and the CrowdStrike Falcon Platform against defined standards and best practices. • Work closely with Integration Partners, their Solution Architects, Sales Engineers, Product Managers, and Engineering teams to promote and advance CrowdStrike's technical and business objectives. • Assist partners with evaluation and Not-for-Resale (NFR) environments including installation, configuration, troubleshooting, and product training. • Build and maintain partner demo environments including demo scenarios that effectively showcase joint solution value. • Document integration patterns, best practices, and reference architectures for partner and internal use. • Contribute technical content to the CrowdStrike partner portal and integration catalog. • Provide technical feedback to CrowdStrike Product teams based on partner integration experiences and field observations. • Provide inputs to the technical enablement team to build and improve training content for partners. • Serve as the technical liaison between internal CrowdStrike teams and partners to facilitate collaboration and remove blockers. • Participate in events such as security conferences, lunch & learns, and partner-sponsored events. • Track and report on partner integration health, adoption metrics, escalation trends, and field activities. • Collaborate with cross-functional teams to design and implement scalable, low-touch partner onboarding experiences through automation and tooling. • Identify and incorporate agentic AI solutions to improve integration workflows, partner enablement, and overall operational efficiency.

Role Description We are delighted to present an outstanding opportunity for fluent German-speaking professionals to join our client's growing consumer services team in this exciting German Technical Support & eMobility Solutions position in Greece. Working remotely from within Greece, you will serve as a trusted point of contact for German-speaking customers navigating the rapidly evolving world of electric mobility — providing expert technical guidance, troubleshooting support, and a consistently outstanding service experience. - Deliver high-quality technical support to German-speaking consumers regarding eMobility products and services, including electric vehicles, charging infrastructure, and related digital platforms. - Diagnose and resolve customer technical issues efficiently via phone, email, and live chat, ensuring first-contact resolution wherever possible within the consumer services environment. - Guide customers through the setup, configuration, and troubleshooting of eMobility hardware and software solutions, providing clear and accessible explanations in fluent German. - Accurately document all customer interactions, technical cases, and resolutions within the CRM system, maintaining the highest standards of data quality and compliance. - Proactively identify recurring technical issues and escalate patterns to the relevant internal teams, contributing to continuous service improvement across the consumer services division. - Educate customers on the features and benefits of eMobility products, helping them maximise the value of their purchases and enhancing overall customer satisfaction and loyalty. - Collaborate cross-functionally with technical specialists, product teams, and quality assurance colleagues to ensure consumer queries are resolved with accuracy and efficiency. - Consistently meet and exceed individual performance KPIs including customer satisfaction scores, response times, and resolution rates in line with consumer services best practice. Qualifications - Native or fluent German language skills (both spoken and written) are essential for this role — candidates must be able to communicate with confidence and clarity in German at all times. - A background in technical support, customer service, or a related consumer services field is strongly preferred; experience in eMobility, automotive technology, or energy sectors is a significant advantage. - Comfortable working with digital support tools, CRM platforms, and remote communication technologies in a fast-paced consumer services setting. - Strong analytical and problem-solving skills, with the ability to translate complex technical information into simple, customer-friendly language for a diverse German-speaking consumer base. - A collaborative, self-motivated work ethic with the ability to manage your workload effectively and thrive in a fully remote working environment from within Greece. Requirements - Valid EU passport or the legal right to reside and work within Greece (mandatory). Benefits - Competitive Monthly Salary reflective of your expertise and the premium nature of this German-speaking role in Greece. - Fully Paid Training Programme to ensure you are fully equipped with the product knowledge and technical skills to excel from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation to support a seamless transition to your new home. - Monthly Performance Bonus rewarding your dedication, results, and commitment to delivering world-class consumer service. - 2 Extra Salaries Per Year (13th and 14th salary) — a highly valued benefit that reflects our commitment to rewarding loyalty and outstanding performance. - And Much More, including career development pathways, a supportive multicultural team environment, and access to the full suite of Mercier Consultancy Group's employee wellbeing initiatives.