A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
German Technical Support & eMobility Solutions
Location
Greece
Posted
3 days ago
Salary
0
Seniority
Mid Level
Job Description
German Technical Support & eMobility Solutions
Mercier Consultancy Group
Role Description We are delighted to present an outstanding opportunity for fluent German-speaking professionals to join our client's growing consumer services team in this exciting German Technical Support & eMobility Solutions position in Greece. Working remotely from within Greece, you will serve as a trusted point of contact for German-speaking customers navigating the rapidly evolving world of electric mobility — providing expert technical guidance, troubleshooting support, and a consistently outstanding service experience. - Deliver high-quality technical support to German-speaking consumers regarding eMobility products and services, including electric vehicles, charging infrastructure, and related digital platforms. - Diagnose and resolve customer technical issues efficiently via phone, email, and live chat, ensuring first-contact resolution wherever possible within the consumer services environment. - Guide customers through the setup, configuration, and troubleshooting of eMobility hardware and software solutions, providing clear and accessible explanations in fluent German. - Accurately document all customer interactions, technical cases, and resolutions within the CRM system, maintaining the highest standards of data quality and compliance. - Proactively identify recurring technical issues and escalate patterns to the relevant internal teams, contributing to continuous service improvement across the consumer services division. - Educate customers on the features and benefits of eMobility products, helping them maximise the value of their purchases and enhancing overall customer satisfaction and loyalty. - Collaborate cross-functionally with technical specialists, product teams, and quality assurance colleagues to ensure consumer queries are resolved with accuracy and efficiency. - Consistently meet and exceed individual performance KPIs including customer satisfaction scores, response times, and resolution rates in line with consumer services best practice. Qualifications - Native or fluent German language skills (both spoken and written) are essential for this role — candidates must be able to communicate with confidence and clarity in German at all times. - A background in technical support, customer service, or a related consumer services field is strongly preferred; experience in eMobility, automotive technology, or energy sectors is a significant advantage. - Comfortable working with digital support tools, CRM platforms, and remote communication technologies in a fast-paced consumer services setting. - Strong analytical and problem-solving skills, with the ability to translate complex technical information into simple, customer-friendly language for a diverse German-speaking consumer base. - A collaborative, self-motivated work ethic with the ability to manage your workload effectively and thrive in a fully remote working environment from within Greece. Requirements - Valid EU passport or the legal right to reside and work within Greece (mandatory). Benefits - Competitive Monthly Salary reflective of your expertise and the premium nature of this German-speaking role in Greece. - Fully Paid Training Programme to ensure you are fully equipped with the product knowledge and technical skills to excel from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation to support a seamless transition to your new home. - Monthly Performance Bonus rewarding your dedication, results, and commitment to delivering world-class consumer service. - 2 Extra Salaries Per Year (13th and 14th salary) — a highly valued benefit that reflects our commitment to rewarding loyalty and outstanding performance. - And Much More, including career development pathways, a supportive multicultural team environment, and access to the full suite of Mercier Consultancy Group's employee wellbeing initiatives.
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