Mercier Consultancy Group

Role Description Mercier Consultancy Group is excited to announce a paid relocation opportunity for French-speaking Customer Service Representatives to join a leading Online Streaming Service in Greece. This remote role is perfect for candidates who are enthusiastic about delivering top-notch customer support in French while enjoying the vibrant lifestyle and culture of Greece. - Respond promptly and professionally to customer inquiries in French through phone, email, and live chat. - Assist customers with subscription management, billing questions, and technical troubleshooting related to the streaming platform. - Provide accurate information about the service's content library, features, and promotions. - Maintain thorough records of customer interactions and resolutions using CRM tools. - Collaborate with technical and content teams to resolve issues and improve customer satisfaction. - Stay updated on new streaming content and platform features to assist customers effectively. Qualifications - Fluent in French (both spoken and written) is mandatory; English proficiency is advantageous. - Previous experience in customer service, especially within the online streaming or entertainment industry, is preferred. - Excellent communication and interpersonal skills focused on delivering exceptional customer experiences. - Strong problem-solving abilities and capability to handle technical inquiries confidently. - Self-motivated with the capability to work independently in a remote, fast-paced environment. - Proficient with CRM software and general computer use. Requirements - Willingness to relocate to Greece with paid relocation assistance provided. - Flexibility to work various shifts, including evenings and weekends if necessary. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy MD is seeking enthusiastic French-Speaking Transportation Customer Experts to join our team in Greece. In this role, you will be responsible for delivering outstanding customer service to French-speaking clients within the transportation sector. This position provides an excellent opportunity to leverage your language skills and customer service experience in a vibrant and international work environment. - Provide prompt and professional customer support to French-speaking clients regarding transportation services and inquiries. - Assist with bookings, schedules, and resolving customer issues across multiple communication channels. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with internal teams to ensure smooth and efficient transportation operations. - Stay updated on transportation policies, products, and procedures to guide customers effectively. - Proactively identify ways to improve customer satisfaction and operational efficiency. Qualifications - Fluency in French (spoken and written) is required; English proficiency is an asset. - Experience in customer service, preferably within transportation or logistics industries. - Excellent communication and interpersonal skills with a customer-focused mindset. - Ability to handle multiple tasks and resolve issues efficiently in a fast-paced setting. - Familiarity with CRM tools and transportation software is beneficial. - Detail-oriented, proactive, and committed to delivering excellent service. - Willingness to work and live in Greece, adapting to a multicultural environment. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking dedicated French-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to French-speaking clients, assisting them with inquiries related to electronic products, technical support, and after-sales service. - Deliver professional and friendly customer support to French-speaking customers via phone, email, and chat regarding consumer electronics products and services. - Assist customers with troubleshooting, product information, warranty claims, and service scheduling. - Record customer interactions accurately and maintain up-to-date information in the CRM system. - Collaborate with technical and product teams to resolve complex customer issues efficiently. - Stay informed about the latest product developments, features, and company policies. - Provide feedback to improve customer experience and service quality. Qualifications - Fluency in French (spoken and written) is mandatory; proficiency in English is an advantage. - Previous experience in customer service, ideally within the consumer electronics sector. - Excellent communication skills, problem-solving abilities, and customer-focused attitude. - Ability to multitask and work effectively in a fast-paced environment. - Familiarity with CRM software and digital support tools. - Willingness to relocate and work in Greece. - Strong interest in consumer electronics and technology. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is pleased to offer a fantastic opportunity for Czech Speaking Customer Service Representatives specializing in Social Media platforms, to work in Poland. This role is ideal for individuals who are enthusiastic about social media and skilled in providing outstanding customer support. As a member of the team, you will handle inquiries from Czech-speaking users, helping them navigate social media platforms and resolve any issues effectively. Key Responsibilities - Respond to customer inquiries related to social media services, account issues, and platform features in Czech via phone, email, and chat. - Assist users with troubleshooting, account management, and content-related questions. - Resolve user complaints and provide solutions to enhance customer satisfaction. - Document all customer interactions accurately in the CRM system for efficient tracking and follow-up. - Collaborate with internal teams to improve service quality and user experience. - Stay up-to-date with the latest social media trends and platform updates to offer informed assistance. Qualifications - Fluency in Czech (both written and spoken) is essential; proficiency in English or Polish is a plus. - Previous experience in customer service or social media support is preferred. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-focused approach. - Familiarity with CRM software and social media platforms. - Willingness to work in Poland and adapt to flexible working hours, including evenings and weekends. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy MD invites applications for the position of Polish Speaking Digital Trust and Safety Specialist to join our team in Bulgaria. In this role, you will be instrumental in protecting the safety and integrity of our online communities by monitoring content, managing safety concerns, and enforcing community guidelines. Your work will contribute significantly to creating a secure and trusted digital environment. - Monitor user-generated content and interactions to detect and respond to potential violations of digital safety standards. - Conduct detailed safety investigations, analyze evidence, and recommend appropriate actions to mitigate risks. - Collaborate with cross-functional teams to develop and implement policies promoting digital trust and safety. - Prepare and present reports on safety incidents and trends to support strategic decision-making. - Stay updated on emerging digital safety challenges and best practices to enhance safety protocols continually. - Communicate with users to promote awareness of safety practices and encourage responsible online behavior. Qualifications - Fluency in Polish and English (both written and spoken) is essential. - Previous experience in digital safety, content moderation, or related fields is preferred. - Strong analytical skills with a capacity for data-driven problem solving. - Excellent communication skills to manage user interactions effectively and resolve safety issues. - Detail-oriented and proactive approach to identifying and addressing online risks. - Familiarity with online safety tools, social media platforms, and content management systems is advantageous. - Ability to work effectively within a dynamic, collaborative team environment. Benefits - Competitive Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Fully Paid Training - Private Gym - 1500 euro signing bonus - And Much More.... Company Description

Role Description Mercier Consultancy MD is seeking a motivated Italian Speaking Back Office Gaming Support Specialist to join our expanding team in Bulgaria. This role offers a unique opportunity to work in the thriving gaming industry while experiencing the rich culture and lifestyle Bulgaria has to offer. The ideal candidate will be detail-oriented, proactive, and passionate about delivering excellent support to our Italian-speaking customers. - Provide efficient back office gaming support to Italian-speaking customers via multiple communication channels. - Liaise with technical and operational departments to ensure timely resolution of customer issues. - Maintain accurate documentation of customer interactions, processes, and resolutions. - Assist in the identification and implementation of process optimizations to improve service quality. - Stay informed about the latest gaming products, industry trends, and regulations. - Participate in ongoing training sessions to enhance professional skills within the gaming sector. Qualifications - Fluency in Italian (both written and spoken) is required; proficiency in English is an advantage. - Previous experience in customer support or back office roles, preferably within the gaming industry. - Strong organizational skills and the ability to manage multiple tasks efficiently. - Excellent communication abilities with a customer-centric approach. - Capacity to work collaboratively within a team and adapt to a fast-paced environment. - Familiarity with CRM platforms and standard office software. - Willingness to relocate to Bulgaria and embrace a new cultural environment. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 1500 Euro Signing Bonus - Fully Paid Training - Health Insurance - Monthly accommodation bonus

Role Description Mercier Consultancy MD is seeking a dedicated Norwegian Speaking Digital Trust and Safety Specialist to join our team in Bulgaria. This role is vital in maintaining a secure and trustworthy online environment by monitoring digital platforms, managing safety concerns, and enforcing community standards. Your expertise will help ensure a positive user experience and contribute to the overall digital safety strategy. - Monitor content and user interactions on digital platforms to identify and mitigate violations of safety policies. - Conduct detailed investigations of safety incidents and reported violations, analyzing evidence to take appropriate action. - Collaborate with internal teams to improve and implement digital trust and safety protocols. - Provide comprehensive reports on incidents and emerging safety trends to the management team. - Stay informed about the latest developments in digital safety and apply best practices to enhance platform security. - Communicate with users to promote safe behaviors and increase awareness about digital trust and safety. Qualifications - Fluency in Norwegian and English (both written and spoken) is essential. - Previous experience in digital trust and safety, content moderation, or related roles is preferred. - Strong analytical and problem-solving skills with a data-driven approach. - Excellent communication skills to handle user interactions and safety challenges effectively. - Attention to detail and a proactive mindset towards identifying and addressing safety risks. - Familiarity with digital safety tools, social media platforms, and content management systems is an advantage. - Ability to thrive in a dynamic team environment and adapt to changing priorities. Benefits - Competitive Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Fully Paid Training - Private Gym - 1500 euro signing bonus - And Much More....

Role Description Mercier Consultancy MD is seeking a talented Swedish Speaking Customer Support Specialist to join our team in Bulgaria. This role offers an exciting opportunity to work in a vibrant environment, providing exceptional support to Swedish-speaking clients. As part of our customer support team, you will be responsible for assisting customers with their inquiries and ensuring a positive and efficient experience. - Provide excellent customer service to Swedish-speaking clients via phone, email, and chat. - Resolve customer inquiries and issues promptly and professionally. - Document all customer interactions accurately and maintain up-to-date records. - Collaborate with various departments to address complex customer concerns. - Stay current on product and service knowledge to offer accurate information. - Participate in continuous training to improve service delivery and product understanding. Qualifications - Fluency in Swedish (both spoken and written) is essential; English proficiency is an advantage. - Previous experience in customer support or related fields is preferred. - Excellent communication and interpersonal skills. - Strong problem-solving skills and a customer-oriented approach. - Familiarity with CRM tools and computer proficiency. - Ability to work effectively in a team and independently. - Willingness to work in Bulgaria and adapt to the local work environment. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 1500 Euro Signing Bonus - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy MD is currently looking for a Greek Speaking Digital Trust and Safety Specialist to join our team in Bulgaria. In this important role, you will be responsible for safeguarding our digital platforms by monitoring content, managing safety incidents, and ensuring compliance with community guidelines. Your efforts will help build a safer online environment for all users. - Monitor user-generated content and online interactions to identify and address potential safety violations. - Conduct thorough investigations into reported incidents, analyzing evidence and recommending appropriate actions. - Collaborate with internal teams to update and enhance safety policies and procedures. - Produce detailed reports on safety concerns and trends to aid decision-making and strategy development. - Stay informed about current trends and best practices in digital safety to keep protocols up to date. - Communicate with users to promote safe online behavior and raise awareness of digital safety issues. Qualifications - Fluency in Greek and English (both written and spoken) is required. - Experience in digital trust and safety, content moderation, or comparable roles is preferred. - Strong analytical skills with a focus on data-driven problem-solving. - Excellent communication and interpersonal skills to interact effectively with users and team members. - Attention to detail and a proactive approach to identifying potential risks. - Familiarity with online safety tools and content management systems is an advantage. - Ability to work collaboratively within a fast-paced and dynamic team environment. Benefits - Competitive Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Fully Paid Training - Private Gym - 1500 euro signing bonus - And Much More.... Company Description

Role Description Mercier Consultancy MD is looking for a Turkish Speaking Digital Trust and Safety Specialist to join our team in Sofia, Bulgaria. In this key role, you will be responsible for ensuring the safety and trustworthiness of our digital platforms. You will monitor content, investigate safety incidents, and collaborate with teams to uphold community guidelines and policies. - Monitor user-generated content and interactions to identify potential violations of safety and trust policies. - Conduct thorough investigations into reported incidents to assess and resolve safety concerns. - Work closely with cross-functional teams to develop and implement effective digital safety policies. - Analyze safety incidents and trends and prepare detailed reports to inform strategic decisions. - Stay current with digital safety developments and implement best practices to mitigate risks. - Communicate with users to promote safe online behaviors and raise awareness of potential risks. Qualifications - Fluency in Turkish and English (both written and spoken) is essential. - Previous experience in digital safety, content moderation, or related roles is preferred. - Strong analytical and problem-solving skills with a data-driven mindset. - Excellent communication skills to effectively manage user interactions and safety issues. - Detail-oriented and proactive in identifying and mitigating potential risks. - Familiarity with digital safety tools, social media platforms, and content management systems is advantageous. - Ability to work effectively in a dynamic, team-oriented environment. Benefits - Competitive Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Fully Paid Training - Private Gym - 1500 euro signing bonus - And Much More.... Company Description