Mercier Consultancy Group

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for French speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More.

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Care to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Mercedes, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. - Handle customer inquiries for French speaking customers through phone, chat and/or email. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - A valid European Union passport is required as per relocation policies. - Strong communication and problem-solving skills. - Previous experience with CRM tools and Customer Service is a plus. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 Days of Sunlight a year! - Fully Paid Training. - Health Insurance. - And Much More..

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for French speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More..

Role Description Are you someone who speaks Slovenian, and you're looking to move abroad? Mercier Consultancy is excited to offer a fantastic opportunity for Slovenian Speaking Customer Care Representatives willing to represent Retail Products in Greece. This unique opportunity allows you to work and live in an inspiring environment, enabled by a fully paid for relocation package to Greece and is ideal if you're looking to start a new chapter in your life, in a positive international environment, stress-free and seamlessly. - Deliver professional and timely customer support in Slovenian. - Assist customers with product information, order management, and issue resolution. - Maintain accurate documentation of customer interactions in CRM systems. - Resolve complaints effectively, ensuring customer satisfaction and retention. - Collaborate with internal teams to improve customer service processes and resolve complex issues. Qualifications - Exceptional fluency in Slovenian (both written and spoken) is essential. - A minimum English proficiency level of B2 is required. - Strong communication skills and attention to detail. - Strong problem-solving abilities and customer-oriented mindset. - Willingness to relocate to Greece and adapt to a multicultural work environment. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - 2 Extra Annual Salaries - Work in a positive international environment - Fully Paid Training - Health Insurance - And many more benefits! Company Description

Role Description Mercier Consultancy Group is actively seeking passionate and skilled Spanish-speaking professionals to fill the exciting Spanish-Speaking Customer Experts for Consumer Electronics position in Greece. This is a remarkable opportunity for native or fluent Spanish speakers to join a dynamic, fast-paced customer support environment within the thriving consumer electronics industry, delivering outstanding service to Spanish-speaking customers across a wide range of cutting-edge devices and technology products. Key Responsibilities - Provide expert-level customer support in Spanish via phone, email, and live chat, assisting customers with inquiries related to consumer electronics products such as smartphones, laptops, tablets, smart home devices, and wearables. - Diagnose and troubleshoot technical issues related to consumer electronics devices, guiding customers through step-by-step solutions with patience, clarity, and professionalism. - Process customer orders, product returns, warranty claims, and after-sales requests in a timely and accurate manner, ensuring full compliance with company procedures. - Maintain a thorough and up-to-date knowledge of the client's consumer electronics product portfolio, including software updates, compatibility requirements, and feature specifications. - Escalate complex or unresolved technical and service issues to the appropriate internal teams, ensuring a seamless and satisfying resolution experience for the customer. - Document all customer interactions accurately in the CRM system, capturing key details to support quality assurance and continuous service improvement initiatives. - Actively contribute to team performance goals by achieving individual KPIs related to customer satisfaction scores, response times, and first-call resolution rates. - Collaborate with colleagues and team leaders to share best practices, product knowledge, and innovative ideas for enhancing the overall customer experience in the consumer electronics space. Qualifications - Native or fluent Spanish language skills (both spoken and written) are absolutely essential for this role. - Valid EU passport or the legal right to work within the European Union (mandatory requirement). - A genuine passion for consumer electronics and technology, with an eagerness to stay current with the latest industry trends, products, and innovations. - Previous experience in customer service, technical support, or a related field is highly advantageous, particularly within the consumer electronics or technology industry. - Strong problem-solving abilities and a customer-first mindset, with the capacity to handle challenging situations calmly and effectively. - Excellent written and verbal communication skills, a high degree of professionalism, and the ability to work effectively both independently and as part of a collaborative remote team. Benefits - Competitive Monthly Salary that reflects your skills and experience in the consumer electronics customer support field. - Fully Paid Training to ensure you are fully equipped with the product knowledge and customer service expertise needed to excel in this role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including your flight, airport transfer, and hotel accommodation, making your move to Greece completely seamless and stress-free. - Monthly Performance Bonus to reward your dedication, hard work, and exceptional results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and recognition beyond standard compensation. - A supportive, multicultural, and professionally stimulating work environment within the exciting consumer electronics industry. - And Much More — including ongoing career development opportunities and a clear path for professional advancement within Mercier Consultancy Group's extensive international network. How to Apply If you are a fluent or native Spanish speaker ready to take your career to the next level with a leading name in international recruitment, we would love to hear from you. This is a truly outstanding opportunity to join a world-class team, work within the exciting consumer electronics industry, and build a fulfilling professional life in beautiful Greece. Do not let this chance pass you by — click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps.

Role Description Mercier Consultancy Group is currently seeking a driven and customer-focused professional for the Spanish-Speaking Transportation Customer Agent position in Greece — an outstanding opportunity for Spanish-speaking candidates ready to launch or advance their career in the transportation industry. In this remote role based within Greece, you will serve as the primary point of contact for Spanish-speaking clients and customers, delivering first-class support across all aspects of transportation services, logistics coordination, and travel-related enquiries. Key Responsibilities - Serve as the dedicated point of contact for Spanish-speaking customers, providing timely and professional assistance related to transportation bookings, schedules, and service inquiries. - Handle inbound and outbound customer communications via phone, email, and live chat, ensuring all transportation-related queries are resolved accurately and efficiently. - Assist customers with booking management, ticket modifications, cancellations, and refund requests in line with company transportation policies. - Coordinate with internal logistics and operations teams to track shipments, monitor transit updates, and communicate real-time status information to customers. - Escalate complex or unresolved transportation issues to the appropriate department, ensuring a seamless customer experience throughout. - Maintain thorough and accurate records of all customer interactions and case resolutions using the company's CRM and transportation management systems. - Proactively identify opportunities to improve service delivery within the transportation support process and communicate feedback to the team leader. - Ensure full compliance with company standards, data protection regulations, and quality assurance benchmarks at all times. Qualifications - Native or fluent Spanish language proficiency (spoken and written) is essential for this role. - Valid EU passport or EU-recognised identification document (mandatory). - Previous experience in customer service, ideally within the transportation, logistics, travel, or mobility industry is highly desirable. - Strong communication and interpersonal skills with a genuine commitment to delivering outstanding customer experiences. - Comfortable working with digital tools, CRM platforms, and transportation or ticketing management systems. - Ability to work independently in a remote environment while maintaining high levels of productivity and professionalism. - A positive, solution-oriented mindset with the ability to manage multiple queries and prioritise effectively under pressure. Benefits - Competitive Monthly Salary, reflective of your experience and expertise in the transportation sector. - Fully Paid Training to ensure you are thoroughly prepared and confident in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus to reward your dedication and results-driven approach. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security throughout the year. - Remote working arrangement within Greece, offering the perfect work-life balance in a stunning European destination. - A supportive, multicultural team environment with genuine opportunities for career progression and professional development. - And Much More... How to Apply Are you a fluent Spanish speaker ready to take the next exciting step in your career within the transportation industry? Don't miss this outstanding opportunity to join a world-class team through one of Europe's most trusted staffing partners. Click Apply Now to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch with you shortly.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for an Italian-speaking professional to join a leading global online streaming platform. This position in Greece offers you the chance to work remotely from within Greece, supporting Italian-speaking subscribers with a premium, seamless streaming experience. - Provide high-quality customer support to Italian-speaking subscribers via chat, email, and phone channels. - Assist users with account management, subscription queries, billing issues, and technical troubleshooting related to the streaming service. - Guide customers through platform features, content discovery tools, and streaming settings to enhance their viewing experience. - Investigate and resolve playback issues, device compatibility problems, and connectivity errors affecting access to the streaming platform. - Handle escalations professionally and empathetically, ensuring all Italian-speaking customers receive timely and effective resolutions. - Document all customer interactions accurately within the company's CRM system, maintaining a high standard of data quality and case tracking. - Stay up to date with the streaming platform's latest content releases, product updates, and policy changes to deliver informed, accurate support. - Collaborate with internal teams to identify recurring issues and contribute feedback that helps improve the overall Italian-speaking customer experience. Qualifications - Native or fluent Italian language skills (both spoken and written) are essential for this role. - A genuine passion for digital entertainment, streaming platforms, and online media trends. - Previous experience in customer service, technical support, or a client-facing role is highly advantageous. - Strong communication and problem-solving skills, with a patient, customer-first mindset. - Comfortable working in a remote environment with a reliable internet connection and a professional home workspace. - Basic technical proficiency, including familiarity with common streaming devices, operating systems, and digital platforms. Requirements - Valid EU passport or European citizenship (mandatory requirement). Benefits - Competitive Monthly Salary reflective of your experience and skills. - Monthly Performance Bonus to reward your dedication and outstanding results. - 2 Extra Salaries Per Year — 13th and 14th salary paid annually. - Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation upon arrival in Greece. - Fully Paid Professional Training to prepare you for success in the streaming platform environment. - Comprehensive Health Insurance coverage from day one. - Stable, long-term remote employment based within Greece. - A supportive, multicultural team environment with genuine opportunities for career progression. - And Much More...

Role Description Mercier Consultancy Group is thrilled to present an exceptional opportunity for Italian-speaking professionals seeking an Italian-Speaking Transportation Customer Experts position in Greece. In this dynamic remote role based within Greece, you will serve as the primary point of contact for Italian-speaking customers within the transportation industry, delivering outstanding support across logistics, freight, passenger services, and transport operations. - Provide professional, timely, and empathetic customer support to Italian-speaking clients across all transportation-related enquiries, including bookings, shipments, routes, and schedules. - Handle inbound and outbound communications via phone, email, and live chat, ensuring every customer interaction reflects the highest standard of service within the transportation industry. - Assist customers with tracking shipments, resolving delivery delays, and coordinating with logistics and transport teams to ensure seamless end-to-end service. - Investigate and resolve complaints related to transportation services — including freight damage, missed connections, or incorrect billing — with professionalism and urgency. - Accurately log all customer interactions, case updates, and resolutions in the company's CRM system, maintaining meticulous records in line with transportation industry standards. - Liaise effectively with internal departments such as operations, dispatch, and logistics coordination teams to facilitate swift resolution of complex transportation queries. - Educate customers on available transportation services, company policies, pricing structures, and relevant regulatory information applicable to their region. - Contribute to team performance goals by consistently meeting or exceeding key performance indicators, including customer satisfaction scores and first-call resolution rates. Qualifications - Native or fluent Italian language skills — both spoken and written — are essential for this role; all customer communications will be conducted in Italian. - Valid EU passport (mandatory for employment eligibility). - Previous experience in customer service, ideally within the transportation, logistics, freight, or travel industry, is highly advantageous. - Strong communication, problem-solving, and conflict-resolution skills, with the ability to remain calm and solution-focused in high-pressure situations. - Comfortable working with digital tools, CRM platforms, and standard office software; the ability to learn new transport management systems quickly is a plus. - A proactive, customer-first mindset with excellent attention to detail and a genuine commitment to delivering outstanding service in every interaction. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the transportation customer service field. - Fully Paid Training to equip you with all the knowledge and tools needed to excel in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, hotel accommodation upon arrival, and airport transfer — so your move to Greece is completely stress-free. - Monthly Performance Bonus rewarding your dedication and results within the transportation industry. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial stability and reward. - A supportive, multicultural remote working environment with clear career progression opportunities. - And Much More... How to Apply If you are a fluent or native Italian speaker with a passion for delivering exceptional customer experiences in the transportation industry, we want to hear from you. This is a rare and exciting opportunity to advance your career through one of the most sought-after Italian-speaking jobs in Greece, supported by a team and a company that is genuinely invested in your success. Click Apply Now to submit your application and take the first step towards an extraordinary new career with Mercier Consultancy Group — we look forward to welcoming you.

Role Description Mercier Consultancy Group is actively seeking passionate and driven Italian-Speaking Customer Experts For Automotive to join a prestigious international team based remotely within Greece. This is an outstanding opportunity for Italian-speaking professionals to build a rewarding career in the dynamic automotive industry, delivering exceptional customer support to Italian-speaking clients across a variety of automotive-related inquiries. Key Responsibilities - Serve as the primary point of contact for Italian-speaking customers, handling inquiries related to automotive products, services, vehicle specifications, and after-sales support via phone, email, and live chat. - Provide accurate, detailed, and professional information regarding vehicle features, maintenance schedules, warranties, and automotive service options to customers in Italian. - Assist customers with scheduling service appointments, coordinating with dealership networks, and tracking the progress of vehicle repairs or orders. - Manage and resolve customer complaints related to automotive purchases, leasing agreements, roadside assistance, and technical issues with empathy and efficiency. - Process customer requests, update account information, and accurately document all interactions within the company's CRM system in a timely manner. - Collaborate with internal teams, dealership partners, and technical departments to ensure seamless resolution of complex automotive customer cases. - Proactively identify opportunities to enhance the customer experience and communicate feedback and trends to the team leader to support continuous service improvement. - Stay up to date with the latest automotive product launches, service campaigns, and industry developments to deliver knowledgeable and confident customer support. Qualifications - Native or fluent Italian language skills (spoken and written) are essential for this role — all customer interactions will be conducted in Italian. - Valid EU passport or relevant documentation permitting legal residence and work eligibility (mandatory). - A genuine interest in or prior experience within the automotive industry, including knowledge of vehicles, automotive services, or related customer support environments. - Strong communication and interpersonal skills, with the ability to handle customer inquiries professionally, patiently, and with a solutions-oriented mindset. - Proficiency in English at a working level is advantageous for internal communications and training purposes. - Familiarity with CRM platforms, ticketing systems, or customer support tools is a plus; previous customer service experience in any industry will be highly regarded. - Self-motivated, organized, and comfortable working in a remote environment within Greece while adhering to performance standards and team goals. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the automotive customer support field. - Fully Paid Training to ensure you are equipped with all the automotive product knowledge and tools needed to excel in your role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — to make your move to Greece seamless and stress-free. - Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward beyond the standard package. - Supportive and inclusive multicultural team environment where your growth and wellbeing are genuinely valued. - And Much More — including career advancement opportunities within Mercier Consultancy Group's expanding international network. How to Apply Are you ready to accelerate your career in the automotive industry while enjoying everything that life in Greece has to offer? This is your moment. Click Apply Now to submit your application for the Italian-Speaking Customer Experts For Automotive position in Greece, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through every step of the process. We warmly welcome applications from all qualified Italian-speaking candidates and look forward to helping you take the next great step in your professional journey. Your future starts here — with Mercier Consultancy Group.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for Italian-speaking professionals to join Dyson — one of the world's most iconic and innovative brands in the consumer electronics industry — as Italian-Speaking Customer Experts. This is a fully remote position based within Greece, offering Italian speakers the chance to represent a globally recognised consumer electronics brand while delivering premium customer experiences to Italian-speaking clients. - Serve as the primary point of contact for Italian-speaking customers, providing expert assistance across Dyson's full range of consumer electronics products — including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Diagnose and resolve product-related queries, technical issues, and complaints efficiently and professionally, ensuring customer satisfaction at every touchpoint. - Guide Italian-speaking customers through product usage, maintenance tips, and troubleshooting steps specific to Dyson consumer electronics devices. - Process customer orders, returns, warranty claims, and replacements in accordance with Dyson's consumer electronics service standards and policies. - Maintain accurate and detailed records of all customer interactions using CRM systems, ensuring data integrity and seamless service continuity. - Proactively educate customers about new Dyson product launches, promotions, and innovations within the consumer electronics space, driving brand loyalty and customer engagement. - Collaborate with internal teams to escalate complex technical issues and ensure timely, high-quality resolutions for Italian-speaking clients. - Consistently achieve or exceed individual performance targets, including customer satisfaction scores, response times, and quality benchmarks set by the consumer electronics client. Qualifications - Native or fluent Italian language skills (both spoken and written) are mandatory for this role — all customer interactions will be conducted exclusively in Italian. - Valid EU passport or applicable EU residency documentation (mandatory). - Strong interest in consumer electronics, technology, and innovative lifestyle products, with an ability to communicate technical information clearly and confidently. - Previous experience in customer service, technical support, or a client-facing role within the consumer electronics or related industry is highly advantageous. - Proficiency in English at a working level, sufficient for internal communication and training purposes. - Excellent communication, problem-solving, and interpersonal skills, with a customer-first mindset and a genuine passion for delivering outstanding service. - Ability to work independently and efficiently in a fully remote environment, with reliable internet connectivity and a suitable home workspace based within Greece. Benefits - Competitive Monthly Salary tailored to your experience and expertise in the consumer electronics support sector. - Monthly Performance Bonus rewarding your dedication, results, and commitment to customer excellence. - 2 Extra Salaries Per Year — a 13th and 14th salary — reflecting our commitment to rewarding loyalty and outstanding performance. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece. - Fully Paid Professional Training on Dyson's consumer electronics product portfolio, customer service methodologies, and internal systems. - Comprehensive Health Insurance coverage from day one. - A fully remote working arrangement within Greece, offering flexibility and an outstanding work-life balance. - Career development opportunities within a prestigious international firm and a globally recognised consumer electronics brand. - And Much More — join a team that truly values its people and invests in their long-term success. Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing skilled professionals in roles that align with their language abilities, career ambitions, and lifestyle goals — ensuring every placement is a perfect fit for both candidate and client. At Mercier Consultancy Group, we don't just fill positions; we build careers and shape futures.