Mercier Consultancy Group

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for motivated French-speaking professionals to join a dynamic team as French-Speaking Transportation Customer Experts, working remotely from within Greece. This position sits at the heart of a fast-paced transportation sector operation, where you will serve as the essential link between customers and one of the industry's most trusted service providers. - Serve as the primary point of contact for French-speaking customers, managing enquiries related to transportation bookings, shipment tracking, delivery schedules, and logistics support via phone, email, and live chat. - Provide accurate, timely, and professional information regarding transportation services, routes, pricing structures, and estimated delivery or arrival times. - Handle customer complaints and service disruptions with empathy and efficiency, escalating complex transportation-related issues to the appropriate internal teams when necessary. - Process and update customer orders, transportation requests, and booking modifications accurately within the company's internal management systems. - Coordinate effectively with logistics, dispatch, and operations teams to resolve customer concerns and ensure seamless transportation service delivery. - Proactively identify opportunities to enhance the overall customer experience within the transportation journey, suggesting improvements and flagging recurring service issues. - Maintain thorough and accurate records of all customer interactions, feedback, and resolutions in compliance with company protocols and data protection standards. - Meet and consistently exceed individual and team performance targets, including customer satisfaction scores, response times, and first-contact resolution rates. Qualifications - Native or fluent French language proficiency (both spoken and written) is essential for this role — all customer interactions will be conducted in French. - Valid EU passport or national identity document confirming the right to work within the European Union (mandatory). - Previous experience in customer service, customer support, or a client-facing role is highly desirable; experience within the transportation, logistics, or travel industry is a significant advantage. - Strong communication skills with the ability to convey complex transportation information clearly, professionally, and with composure under pressure. - Solid digital literacy and confidence working with CRM systems, ticketing platforms, and standard office software; the ability to navigate multiple systems simultaneously is important in this fast-paced environment. - A proactive, solution-oriented mindset with excellent problem-solving skills, a strong sense of accountability, and a genuine commitment to delivering outstanding customer experiences in the transportation sector. Benefits - Competitive Monthly Salary reflecting your skills, experience, and contribution to the transportation team. - Fully Paid Training programme specifically designed to prepare you for success in the transportation customer support environment. - Comprehensive Health Insurance coverage from day one of your employment. - Fully Paid Relocation Package — including your return flight to Greece, airport transfer, and hotel accommodation upon arrival, ensuring a smooth and stress-free transition. - Monthly Performance Bonus rewarding your hard work, dedication, and achievement of key customer service targets. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial reward beyond your standard monthly compensation. - Remote working arrangement from within Greece, offering the ideal balance of professional flexibility and the stunning Greek lifestyle. - A supportive, multicultural, and collaborative team environment where your career growth within the transportation sector is actively encouraged. - And Much More — including ongoing development opportunities and a clear pathway for advancement within Mercier Consultancy Group. How to Apply If you are a fluent French speaker ready to take on an exciting new challenge in the transportation industry and make the most of everything that life in Greece has to offer, we would love to hear from you. Click Apply Now to submit your application and take the first step towards your next great adventure with Mercier Consultancy Group.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for motivated French-speaking professionals to join a dynamic team as French-Speaking Transportation Customer Experts, working remotely from within Greece. This position sits at the heart of a fast-paced transportation sector operation, where you will serve as the essential link between customers and one of the industry's most trusted service providers. - Serve as the primary point of contact for French-speaking customers, managing enquiries related to transportation bookings, shipment tracking, delivery schedules, and logistics support via phone, email, and live chat. - Provide accurate, timely, and professional information regarding transportation services, routes, pricing structures, and estimated delivery or arrival times. - Handle customer complaints and service disruptions with empathy and efficiency, escalating complex transportation-related issues to the appropriate internal teams when necessary. - Process and update customer orders, transportation requests, and booking modifications accurately within the company's internal management systems. - Coordinate effectively with logistics, dispatch, and operations teams to resolve customer concerns and ensure seamless transportation service delivery. - Proactively identify opportunities to enhance the overall customer experience within the transportation journey, suggesting improvements and flagging recurring service issues. - Maintain thorough and accurate records of all customer interactions, feedback, and resolutions in compliance with company protocols and data protection standards. - Meet and consistently exceed individual and team performance targets, including customer satisfaction scores, response times, and first-contact resolution rates. Qualifications - Native or fluent French language proficiency (both spoken and written) is essential for this role — all customer interactions will be conducted in French. - Valid EU passport or national identity document confirming the right to work within the European Union (mandatory). - Previous experience in customer service, customer support, or a client-facing role is highly desirable; experience within the transportation, logistics, or travel industry is a significant advantage. - Strong communication skills with the ability to convey complex transportation information clearly, professionally, and with composure under pressure. - Solid digital literacy and confidence working with CRM systems, ticketing platforms, and standard office software; the ability to navigate multiple systems simultaneously is important in this fast-paced environment. - A proactive, solution-oriented mindset with excellent problem-solving skills, a strong sense of accountability, and a genuine commitment to delivering outstanding customer experiences in the transportation sector. Benefits - Competitive Monthly Salary reflecting your skills, experience, and contribution to the transportation team. - Fully Paid Training programme specifically designed to prepare you for success in the transportation customer support environment. - Comprehensive Health Insurance coverage from day one of your employment. - Fully Paid Relocation Package — including your return flight to Greece, airport transfer, and hotel accommodation upon arrival, ensuring a smooth and stress-free transition. - Monthly Performance Bonus rewarding your hard work, dedication, and achievement of key customer service targets. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial reward beyond your standard monthly compensation. - Remote working arrangement from within Greece, offering the ideal balance of professional flexibility and the stunning Greek lifestyle. - A supportive, multicultural, and collaborative team environment where your career growth within the transportation sector is actively encouraged. - And Much More — including ongoing development opportunities and a clear pathway for advancement within Mercier Consultancy Group. Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading organisations across a wide range of industries. With a reputation built on integrity, precision, and genuine care for candidate success, we specialise in placing skilled professionals in roles that genuinely advance their careers.

Role Description Mercier Consultancy Group is proud to present an exciting opportunity for a French-Speaking Customer Support Specialist to join a globally recognised online streaming platform. This position in Greece offers you the chance to represent a cutting-edge digital entertainment brand, delivering outstanding support to French-speaking subscribers across a wide range of streaming-related enquiries. - Deliver high-quality customer support to French-speaking users of the online streaming platform via chat, email, and telephone channels. - Assist subscribers with account management, billing queries, subscription upgrades, and payment issues related to the streaming service. - Troubleshoot technical issues including streaming quality, device compatibility, app functionality, and connectivity problems. - Guide customers through platform features, content navigation, and personalised recommendation tools available on the streaming service. - Handle escalated complaints with professionalism, empathy, and a solution-focused approach aligned with the platform's service standards. - Accurately document all customer interactions and case resolutions within the company's CRM system to ensure data integrity. - Stay up to date with new content releases, platform updates, and product changes to provide informed, relevant support to users. - Collaborate with internal teams to identify recurring user issues and contribute feedback that supports ongoing service improvements. Qualifications - Native or fluent French language skills (both spoken and written) are essential for this role. - Valid EU passport or legal authorisation to work within the European Union (mandatory). - Previous experience in customer service, technical support, or a client-facing role is highly advantageous. - Experience within the streaming platforms or digital entertainment industry is a distinct plus. - Comfortable working with digital tools, CRM platforms, and online communication systems. - Strong interpersonal skills with a genuine passion for delivering an exceptional customer experience. - Good working knowledge of English to communicate effectively with internal teams and management. - Ability to work flexible shifts, including evenings and weekends, in line with a global streaming service operation. Benefits - Competitive Monthly Salary reflective of your skills and experience in the streaming platforms sector. - Fully Paid Training to ensure you are confident and fully prepared before your first day on the job. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication and excellent results. - 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, offering exceptional financial security. - Ongoing career development opportunities within a globally connected organisation. - And Much More... How to Apply Are you ready to take your career to the next level with one of the most sought-after French-speaking jobs in Europe? This position represents a truly exceptional opportunity to grow within the booming streaming platforms industry, backed by the expertise and support of Mercier Consultancy Group. Do not miss your chance — click Apply Now to submit your application today, and a member of our dedicated recruitment team will be in touch to guide you through the next steps.

Role Description We are thrilled to present an outstanding opportunity for fluent French speakers to join a leading automotive customer support team based remotely in Greece. In this French-Speaking Customer Experts For Automotive – Greece position, you will serve as a vital point of contact for French-speaking customers navigating the world of automotive products, services, and solutions. This is a rare chance to build a meaningful, long-term career within the dynamic automotive industry while enjoying the unparalleled lifestyle that jobs in Greece have to offer. Key Responsibilities - Deliver outstanding customer support in fluent French to clients with inquiries related to automotive products, vehicle services, warranties, and aftersales care. - Provide accurate, detailed information regarding automotive features, specifications, maintenance schedules, and dealer network referrals. - Handle inbound and outbound communications via phone, email, and live chat, ensuring a consistently high standard of service in every interaction. - Efficiently diagnose and resolve customer concerns related to vehicles, spare parts, roadside assistance, and service bookings, escalating complex cases where appropriate. - Accurately log all customer interactions, case details, and resolutions within the CRM system in accordance with company guidelines. - Collaborate with internal teams and automotive service partners to ensure timely follow-up and effective resolution of open cases. - Proactively identify opportunities to enhance the customer journey and contribute feedback to continuous improvement initiatives within the automotive support division. - Maintain up-to-date knowledge of automotive industry developments, product updates, and brand communications to provide informed, credible support. Qualifications - Native or fluent French language skills, both spoken and written, are mandatory for this role. - Valid EU passport or appropriate work authorization permitting employment within Greece. - Previous experience in customer service, technical support, or a client-facing role is highly desirable; experience within the automotive industry is a significant advantage. - Strong communication skills with a professional, empathetic, and solution-oriented approach to customer interaction. - Comfortable working with CRM platforms, digital ticketing systems, and standard office software. - A genuine interest in the automotive sector, with the ability to quickly absorb and communicate technical product knowledge. - Self-motivated and reliable, with the discipline to thrive in a remote working environment while meeting performance targets. Benefits - Competitive Monthly Salary reflective of your skills and experience within the automotive customer support field. - Monthly Performance Bonus rewarding your dedication and results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece. - Fully Paid Professional Training tailored to the automotive industry to set you up for success from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Stable, long-term employment with a globally recognised organisation in a growing industry sector. - And Much More... How to Apply If you are a fluent French speaker with a passion for delivering exceptional customer experiences and a desire to build a rewarding career within the automotive industry, we want to hear from you. The French-Speaking Customer Experts For Automotive – Greece position represents a truly unique opportunity to combine professional excellence with an extraordinary new chapter of life in Greece. Click Apply Now to submit your application, and a dedicated member of the Mercier Consultancy Group talent team will be in touch promptly to guide you through the next steps. We look forward to welcoming you on board.

Role Description Mercier Consultancy Group is proud to present an exceptional opportunity for fluent French speakers to join Dyson's elite customer support team in a fully remote capacity based in Greece. This French-Speaking Customer Experts for Dyson position places you at the heart of one of the world's most iconic consumer electronics brands, where innovation meets precision engineering and customer satisfaction is paramount. - Deliver outstanding customer support to French-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Diagnose and resolve technical product inquiries with accuracy and professionalism, providing step-by-step guidance to ensure customer satisfaction. - Assist customers with warranty claims, product registrations, returns, and replacements in accordance with Dyson's established policies and procedures. - Educate customers on the optimal use, maintenance, and care of their consumer electronics devices to maximise product performance and longevity. - Accurately log all customer interactions and case details within the CRM system, maintaining meticulous records to support quality assurance standards. - Collaborate with internal teams and escalate complex technical cases to specialist departments when required, ensuring swift and satisfactory resolutions. - Stay continuously updated on new Dyson consumer electronics product launches, firmware updates, and technical specifications to provide informed and up-to-date customer guidance. - Proactively identify opportunities to enhance the overall customer experience, contributing feedback and insights to support ongoing service improvement initiatives. Qualifications - Native or fluent French language proficiency, both spoken and written, is essential for this role. - A genuine passion for consumer electronics and a solid ability to understand and communicate technical product information clearly and confidently. - Prior experience in customer service, technical support, or a client-facing role within the consumer electronics or technology sector is highly advantageous. - Strong communication and interpersonal skills with a natural ability to build rapport and deliver empathetic, solution-focused support. - Proficiency in English at a working level for internal communication and training purposes. - Comfortable working independently in a remote environment with strong self-motivation, time management skills, and a proactive attitude. Requirements - Valid EU passport or EU residency documentation (mandatory requirement). Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training programme to ensure you are fully equipped with the product knowledge and tools needed to excel in the French-Speaking Customer Experts for Dyson position. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including round-trip flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus to reward your dedication and outstanding contributions to the team. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A fully remote working arrangement based in Greece, providing outstanding flexibility and work-life balance. - And Much More, including ongoing professional development opportunities, a supportive multicultural team environment, and the prestige of working with a globally recognised consumer electronics leader.

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for French speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More.

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Care to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Mercedes, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. - Handle customer inquiries for French speaking customers through phone, chat and/or email. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - A valid European Union passport is required as per relocation policies. - Strong communication and problem-solving skills. - Previous experience with CRM tools and Customer Service is a plus. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 Days of Sunlight a year! - Fully Paid Training. - Health Insurance. - And Much More..

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for French speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More..

Role Description Are you someone who speaks Slovenian, and you're looking to move abroad? Mercier Consultancy is excited to offer a fantastic opportunity for Slovenian Speaking Customer Care Representatives willing to represent Retail Products in Greece. This unique opportunity allows you to work and live in an inspiring environment, enabled by a fully paid for relocation package to Greece and is ideal if you're looking to start a new chapter in your life, in a positive international environment, stress-free and seamlessly. - Deliver professional and timely customer support in Slovenian. - Assist customers with product information, order management, and issue resolution. - Maintain accurate documentation of customer interactions in CRM systems. - Resolve complaints effectively, ensuring customer satisfaction and retention. - Collaborate with internal teams to improve customer service processes and resolve complex issues. Qualifications - Exceptional fluency in Slovenian (both written and spoken) is essential. - A minimum English proficiency level of B2 is required. - Strong communication skills and attention to detail. - Strong problem-solving abilities and customer-oriented mindset. - Willingness to relocate to Greece and adapt to a multicultural work environment. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - 2 Extra Annual Salaries - Work in a positive international environment - Fully Paid Training - Health Insurance - And many more benefits! Company Description

Role Description Mercier Consultancy Group is actively seeking passionate and skilled Spanish-speaking professionals to fill the exciting Spanish-Speaking Customer Experts for Consumer Electronics position in Greece. This is a remarkable opportunity for native or fluent Spanish speakers to join a dynamic, fast-paced customer support environment within the thriving consumer electronics industry, delivering outstanding service to Spanish-speaking customers across a wide range of cutting-edge devices and technology products. Key Responsibilities - Provide expert-level customer support in Spanish via phone, email, and live chat, assisting customers with inquiries related to consumer electronics products such as smartphones, laptops, tablets, smart home devices, and wearables. - Diagnose and troubleshoot technical issues related to consumer electronics devices, guiding customers through step-by-step solutions with patience, clarity, and professionalism. - Process customer orders, product returns, warranty claims, and after-sales requests in a timely and accurate manner, ensuring full compliance with company procedures. - Maintain a thorough and up-to-date knowledge of the client's consumer electronics product portfolio, including software updates, compatibility requirements, and feature specifications. - Escalate complex or unresolved technical and service issues to the appropriate internal teams, ensuring a seamless and satisfying resolution experience for the customer. - Document all customer interactions accurately in the CRM system, capturing key details to support quality assurance and continuous service improvement initiatives. - Actively contribute to team performance goals by achieving individual KPIs related to customer satisfaction scores, response times, and first-call resolution rates. - Collaborate with colleagues and team leaders to share best practices, product knowledge, and innovative ideas for enhancing the overall customer experience in the consumer electronics space. Qualifications - Native or fluent Spanish language skills (both spoken and written) are absolutely essential for this role. - Valid EU passport or the legal right to work within the European Union (mandatory requirement). - A genuine passion for consumer electronics and technology, with an eagerness to stay current with the latest industry trends, products, and innovations. - Previous experience in customer service, technical support, or a related field is highly advantageous, particularly within the consumer electronics or technology industry. - Strong problem-solving abilities and a customer-first mindset, with the capacity to handle challenging situations calmly and effectively. - Excellent written and verbal communication skills, a high degree of professionalism, and the ability to work effectively both independently and as part of a collaborative remote team. Benefits - Competitive Monthly Salary that reflects your skills and experience in the consumer electronics customer support field. - Fully Paid Training to ensure you are fully equipped with the product knowledge and customer service expertise needed to excel in this role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including your flight, airport transfer, and hotel accommodation, making your move to Greece completely seamless and stress-free. - Monthly Performance Bonus to reward your dedication, hard work, and exceptional results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and recognition beyond standard compensation. - A supportive, multicultural, and professionally stimulating work environment within the exciting consumer electronics industry. - And Much More — including ongoing career development opportunities and a clear path for professional advancement within Mercier Consultancy Group's extensive international network. How to Apply If you are a fluent or native Spanish speaker ready to take your career to the next level with a leading name in international recruitment, we would love to hear from you. This is a truly outstanding opportunity to join a world-class team, work within the exciting consumer electronics industry, and build a fulfilling professional life in beautiful Greece. Do not let this chance pass you by — click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps.