Astronomer

• Define and drive the product vision, strategy, and roadmap for our platform team, which owns the Management Layer and Control Infrastructure of our SaaS data orchestration product, Astro. • Engage deeply with our most strategic customers and customer facing teams to understand use cases and pain points, using evidence from that engagement to define a product roadmap for your team, in collaboration with our broader product and R&D organisation. • Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and release processes. • Support product marketing and sales enablement to craft customer-focused messaging and content.

• Lead architecture reviews, workshops, and technical design sessions with engineering teams and executive stakeholders. • Design end-to-end platform architectures integrating Airflow with cloud infrastructure, compute frameworks, and data platforms. • Review delivery work to ensure high standards for scalability, observability, security, and operational excellence. • Diagnose and resolve issues, guide customers through deployments, migrations, and platform modernization. • Build reusable tools, frameworks, reference architectures, and best practices that improve delivery quality across the organization.

• Lead architecture reviews, workshops, and technical design sessions with engineering teams and executive stakeholders. • Design end-to-end platform architectures integrating Airflow with cloud infrastructure, compute frameworks, and data platforms. • Review delivery work to ensure high standards for scalability, observability, security, and operational excellence. • Diagnose and resolve issues, guide customers through deployments, migrations, and platform modernization. • Build reusable tools, frameworks, reference architectures, and best practices that improve delivery quality across the organization.

• Lead architecture reviews, workshops, and technical design sessions with engineering teams and executive stakeholders. • Design end-to-end platform architectures integrating Airflow with cloud infrastructure, compute frameworks, and data platforms. • Review delivery work to ensure high standards for scalability, observability, security, and operational excellence. • Diagnose and resolve issues, guide customers through deployments, migrations, and platform modernization. • Build reusable tools, frameworks, reference architectures, and best practices that improve delivery quality across the organization.

• Provide solutions to customers to make them successful using our products. • Troubleshoot customer environments and engage in active triaging with customers • Participate in on-call rotation for weekend coverage • Provide feedback to the product development teams on customer needs and pain points. • Build out our monitoring and alerting systems. • Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible. • Help direct the architecture of the products and contribute where possible. • Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production. • Participate remotely within a fully distributed team. • Enhance and enrich customer documentation • Work with the latest technology and multi-cloud implementations

Role Description As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. You’ll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service. CRE is Astronomer’s support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn. When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you. What you get to do: - Learn and build expertise across several software engineering disciplines, including: - Airflow and data engineering - Kubernetes - Cloud Engineering - Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more. - Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it all here. - Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow. - Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning! - Work directly with our customers’ data engineers, system admins, DevOps teams, and management. - Provide feedback from your experience that can shape the direction of the Airflow project. - Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production. - Participate remotely within a fully distributed team. - Help maintain 24x7 coverage through a specified 6-hour pager period during your work day. - Participate in paid on-call rotation for weekend coverage. Qualifications - Data Engineering background - 4 years of experience with Python - 1 year of experience in Airflow administration and DAG creation - Experience with Kubernetes/Docker/Containers - Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure) - Problem-solving and troubleshooting abilities - Ability to work well with autonomy and independence - Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom - Experience mentoring junior team members Requirements - Bonus points if you have: - Contributions to open-source projects - Customer Support experience - Familiarity with SQL and PostgreSQL - Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools Benefits - The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications. Company Description At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Make high-quality, data-driven and experience-driven decisions on how we build this and the next generation of our production platform, then deliver the results. • Own and build how we test, build and deploy code in a high-scale PaaS environment. • Collaborate across the whole company on how we design production systems, set standards and make technology choices for new and existing products, and how these fit together. • Deliver results - we routinely “change the wheels on the bus while it’s moving”, in a predictable, safe and reliable way. • Be at the forefront of how we work together as a Platform Engineering team. • Work on a small but growing team on building out the Platform/Reliability practice for the company – this role reports directly to the VP of Reliability. • Be directly involved in decision-making on what we work on, as well as how we work on it. Make promises, and keep them. • Create and maintain comprehensive internal documentation for systems and processes, ensuring clarity and accessibility.

• Lead architecture reviews, workshops, and technical design sessions with engineering teams and executive stakeholders. • Design end-to-end platform architectures integrating Airflow with cloud infrastructure, compute frameworks, and data platforms. • Review delivery work to ensure high standards for scalability, observability, security, and operational excellence. • Diagnose and resolve issues, guide customers through deployments, migrations, and platform modernization. • Build reusable tools, frameworks, reference architectures, and best practices that improve delivery quality across the organization.

Role Description The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service. The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations. As a senior infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters. This entails responding to incidents either raised by a customer or from our monitoring system and then taking further steps to ensure problems are permanently resolved or monitored. As owners of the observability platform, CRE has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers. This role is directly customer-facing and gives exposure to very diverse problems and requirements. CRE get the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations. Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience. - Provide solutions to customers to make them successful using our products. - Troubleshoot customer environments and engage in active triaging with customers. - Participate in on-call rotation for weekend coverage. - Provide feedback to the product development teams on customer needs and pain points. - Build out our monitoring and alerting systems. - Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible. - Help direct the architecture of the products and contribute where possible. - Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production. - Participate remotely within a fully distributed team. - Enhance and enrich customer documentation. - Work with the latest technology and multi-cloud implementations. Qualifications - 6 years of experience, preferably with large, complex cloud infrastructures operating at scale. - 4 years of experience with Kubernetes. - Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure). - Strong Linux experience. - Knowledge of how to operate and monitor issues for distributed systems. - Previous experience in handling customers issues (internal or external). - Strong communication skills. - DevOps or CI/CD experience. - Python scripting. - Good troubleshooting skills. Requirements - Experience as a Site Reliability Engineer (bonus). - Worked with Kubernetes Custom Resources (bonus). - Depth of knowledge with Azure (bonus). - Airflow/Big Data Orchestration experience (bonus). - IaC experience (bonus). Company Description At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Own and develop our platform infrastructure strategy. • Be directly involved in deciding what we work on and how we work on it. • Make principled build vs. buy assessments and advocate for the right tools. • Create and maintain comprehensive internal documentation and decision records for systems and processes.