• Lead architecture reviews, workshops, and technical design sessions with engineering teams and executive stakeholders. • Design end-to-end platform architectures integrating Airflow with cloud infrastructure, compute frameworks, and data platforms. • Review delivery work to ensure high standards for scalability, observability, security, and operational excellence. • Diagnose and resolve issues, guide customers through deployments, migrations, and platform modernization. • Build reusable tools, frameworks, reference architectures, and best practices that improve delivery quality across the organization.

• Provide Sales Engineering support including technical demos, proof-of-value (POV) execution, and RFI/RFP responses. • Engage with partner sales and technical teams to support joint selling motions and accelerate deal progression. • Design, build, and validate integrations between partner technologies and the CrowdStrike Falcon Platform against defined standards and best practices. • Work closely with Integration Partners, their Solution Architects, Sales Engineers, Product Managers, and Engineering teams to promote and advance CrowdStrike's technical and business objectives. • Assist partners with evaluation and Not-for-Resale (NFR) environments including installation, configuration, troubleshooting, and product training. • Build and maintain partner demo environments including demo scenarios that effectively showcase joint solution value. • Document integration patterns, best practices, and reference architectures for partner and internal use. • Contribute technical content to the CrowdStrike partner portal and integration catalog. • Provide technical feedback to CrowdStrike Product teams based on partner integration experiences and field observations. • Provide inputs to the technical enablement team to build and improve training content for partners. • Serve as the technical liaison between internal CrowdStrike teams and partners to facilitate collaboration and remove blockers. • Participate in events such as security conferences, lunch & learns, and partner-sponsored events. • Track and report on partner integration health, adoption metrics, escalation trends, and field activities. • Collaborate with cross-functional teams to design and implement scalable, low-touch partner onboarding experiences through automation and tooling. • Identify and incorporate agentic AI solutions to improve integration workflows, partner enablement, and overall operational efficiency.

Role Description We are delighted to present an outstanding opportunity for fluent German-speaking professionals to join our client's growing consumer services team in this exciting German Technical Support & eMobility Solutions position in Greece. Working remotely from within Greece, you will serve as a trusted point of contact for German-speaking customers navigating the rapidly evolving world of electric mobility — providing expert technical guidance, troubleshooting support, and a consistently outstanding service experience. - Deliver high-quality technical support to German-speaking consumers regarding eMobility products and services, including electric vehicles, charging infrastructure, and related digital platforms. - Diagnose and resolve customer technical issues efficiently via phone, email, and live chat, ensuring first-contact resolution wherever possible within the consumer services environment. - Guide customers through the setup, configuration, and troubleshooting of eMobility hardware and software solutions, providing clear and accessible explanations in fluent German. - Accurately document all customer interactions, technical cases, and resolutions within the CRM system, maintaining the highest standards of data quality and compliance. - Proactively identify recurring technical issues and escalate patterns to the relevant internal teams, contributing to continuous service improvement across the consumer services division. - Educate customers on the features and benefits of eMobility products, helping them maximise the value of their purchases and enhancing overall customer satisfaction and loyalty. - Collaborate cross-functionally with technical specialists, product teams, and quality assurance colleagues to ensure consumer queries are resolved with accuracy and efficiency. - Consistently meet and exceed individual performance KPIs including customer satisfaction scores, response times, and resolution rates in line with consumer services best practice. Qualifications - Native or fluent German language skills (both spoken and written) are essential for this role — candidates must be able to communicate with confidence and clarity in German at all times. - A background in technical support, customer service, or a related consumer services field is strongly preferred; experience in eMobility, automotive technology, or energy sectors is a significant advantage. - Comfortable working with digital support tools, CRM platforms, and remote communication technologies in a fast-paced consumer services setting. - Strong analytical and problem-solving skills, with the ability to translate complex technical information into simple, customer-friendly language for a diverse German-speaking consumer base. - A collaborative, self-motivated work ethic with the ability to manage your workload effectively and thrive in a fully remote working environment from within Greece. Requirements - Valid EU passport or the legal right to reside and work within Greece (mandatory). Benefits - Competitive Monthly Salary reflective of your expertise and the premium nature of this German-speaking role in Greece. - Fully Paid Training Programme to ensure you are fully equipped with the product knowledge and technical skills to excel from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation to support a seamless transition to your new home. - Monthly Performance Bonus rewarding your dedication, results, and commitment to delivering world-class consumer service. - 2 Extra Salaries Per Year (13th and 14th salary) — a highly valued benefit that reflects our commitment to rewarding loyalty and outstanding performance. - And Much More, including career development pathways, a supportive multicultural team environment, and access to the full suite of Mercier Consultancy Group's employee wellbeing initiatives.

Role Description As a Junior Solutions Architect, you'll help customers transform the way they work. Working alongside experienced Solutions Architects, Sales, Product, and Engineering teams, you'll support customers throughout their technical journey, from understanding their challenges to helping design and deliver solutions that create measurable value. This is an ideal opportunity for someone who enjoys technology, loves solving problems, and wants to grow into a trusted technical advisor. What You'll Do - Support customer success - Participate in customer workshops, discovery sessions, and technical discussions - Help understand customer processes, technical environments, and business challenges - Support product demonstrations, onboarding activities, and technical training - Assist with Proof of Concepts, pilots, and customer rollouts - Build trusted relationships through responsiveness and a strong customer-first mindset - Contribute to solution design - Support the design of scalable customer solutions - Prepare demo environments and technical documentation - Help validate customer environments and implementation requirements - Assist with technical troubleshooting alongside senior colleagues - Document learnings and contribute to best practices - Collaborate across teams - Work closely with Sales, Product Management, Customer Success, and Engineering - Translate customer needs into clear technical requirements - Share customer feedback to help improve our products - Contribute to internal knowledge sharing and continuous improvement - Grow every day - Continuously develop your technical expertise, customer consulting skills, and business understanding while gradually taking ownership of increasingly complex customer engagements. Qualifications - Hold a Bachelor's degree in Computer Science, Engineering, Information Systems, Logistics, or a related field, or have equivalent practical experience - Have some exposure through internships, projects, or early professional experience in pre-sales, solution engineering, consulting, software, hardware, or IT environments - Enjoy understanding both technical and business challenges - Communicate clearly and confidently with different audiences - Are analytical, structured, and enjoy solving problems - Take initiative and actively seek learning opportunities - Work well with people from different backgrounds and functions - Speak fluent English; additional regional languages are a plus - Eager to learn, curious about technology, and excited to grow Benefits - Access to our School of Growth learning academy - Dedicated learning time during working hours - Mentoring and coaching from experienced colleagues - Flexible working hours - Modern tools and technology to help you do your best work - Help shape technology used by global industry leaders - Work in an international, collaborative environment - Share ideas, challenge the status quo, and make a real impact - Competitive compensation - Private health insurance and wellbeing initiatives - Flexible benefits - Employee referral bonuses - Our global ProHealth wellbeing program - Country-specific benefits tailored to your location Company Description At ProGlove, we're building technology that empowers the people who keep industries moving. From manufacturing and logistics to automotive and beyond, our wearable solutions help frontline workers work smarter, safer, and more efficiently every day. We're a company that combines innovation with execution. We move fast, take ownership, and focus on solving real problems for real customers. We foster a culture built on trust, collaboration, continuous learning, and the freedom to make an impact. Here, ideas are welcomed, initiative is valued, and everyone has the opportunity to contribute beyond their job title.