• Partner with business units to identify inefficiencies and automation opportunities • Conduct stakeholder interviews and requirements gathering sessions • Translate business needs into technical requirements and project scopes • Build and maintain strong relationships across departments • Manage IT project and portfolio intake, prioritization, and delivery using Jira • Maintain portfolio roadmaps and ensure strategic alignment with business objectives • Oversee multiple concurrent projects from initiation through delivery • Allocate resources effectively across the project portfolio • Track project dependencies, risks, and interdependencies across initiatives • Establish and monitor project timelines, budgets, and success criteria • Facilitate sprint planning, stand-ups, and retrospectives for IT projects • Create performance dashboards and ROI analyses for automation initiatives • Measure and report on project portfolio health and delivery metrics • Facilitate AI adoption and change management across the organization • Develop training materials and conduct user enablement sessions • Monitor adoption rates and gather feedback for continuous improvement • Provide regular status updates to leadership and stakeholders • Manage vendor relationships and external resources • Create and maintain project management standards and best practices • Ensure compliance with IT governance and security requirements

• Project planning and execution of comprehensive project management plan. • Drive project progress, including task completion, milestone achievement and overall project timeline adherence. • Resource management and allocation, understanding team member workload, potential resource constraints, and ensure optimal resource utilization throughout the lifecycle of the project. • Proactive risk management: identify, assess, mitigate, and monitor potential risks with real-time alerts for critical issues. • Communicate expectations and instill accountability in team member. • Resolve conflicts, promote work sharing, and motivate teams toward common goals. • Manage multiple difficult and complex projects, tasks and resources through effective organization prioritization, and time management practices to meet stakeholder objectives. • Additional responsibilities include documentation and reporting, internal & external stakeholder communication, change management and budget management. • Ability to travel ~ 25%-50% to other major RTX US sites (Farmington, Richardson, Cedar Rapids, and Charlotte).

• Lead end-to-end restoration project management for large-scale enterprise incidents • Serve as the strategic point of contact for C-suite executives, legal counsel, insurance carriers, and technical partners • Build and maintain comprehensive restoration roadmaps, master server trackers, dependency maps, and executive dashboards • Independently analyze server tiering, application dependencies, and restoration sequencing • Coordinate across multiple concurrent workstreams • Make real-time calls on resource allocation, priority shifts, and approach changes • Lead war room discussions and executive briefings • Challenge technical assumptions and drive alignment across stakeholder groups • Mentor Technical and Incident Project Managers, and contribute to MOXFIVE's restoration methodology and process development • Participate in a rotating on-call schedule with extended availability during assigned critical incidents

• Manage the overall delivery relationship with assigned program / project clients. • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status. • Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 10 people (TTEC Digital staff, contractors, client resources and vendors). • Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes. • Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team. • Ensure client stakeholder alignment and drive overall program customer satisfaction. • Develop and deliver financial reporting dashboards providing project financial status to client stakeholders. • Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions. • Review project invoices for accuracy. • Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.