• Manage the overall delivery relationship with assigned program / project clients. • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status. • Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 10 people (TTEC Digital staff, contractors, client resources and vendors). • Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes. • Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team. • Ensure client stakeholder alignment and drive overall program customer satisfaction. • Develop and deliver financial reporting dashboards providing project financial status to client stakeholders. • Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions. • Review project invoices for accuracy. • Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.

• Partner with customers, IT stakeholders, vendors, and other internal/external project stakeholders to define project scope, develop project plans, and successfully deliver customer value via execution of those plans • Coordinate with ITS Resource Managers to identify and assign appropriate staff to projects to ensure timely completion of project work • Schedule and facilitate project status meetings, working sessions, etc. required to ensure the project is progressing according to plan and stakeholders are well-informed about relevant project details • Follow IT PMO standards, including following the IT project management lifecycle, using standard templates and storage locations, and adhering to standards related to use of the enterprise PPM tool • Ensure project stakeholder information requirements are identified and addressed • Maintain project status information in the enterprise PPM tool and communicate project status to appropriate stakeholders on a regular basis • Identify, document, and facilitate resolution of project issues and risks, using expert judgment to escalate to appropriate leadership in a timely manner • Create and maintain project schedules to ensure they reflect progress to date vs. the original plan as accurately as possible • Ensure project documentation is auditable • Prepare and deliver project-related presentations to project stakeholders, governance committees, etc. • Contribute to IT project management continuous improvement activities

• Responsible for the overall management administration to project and assists in establishing project specific objectives and policies. • Provides management and guidance to subordinate managers, enforces company and project policies, and a primary liaison between AECOM and client interface. • Oversees and ensures all facets of the project are executed in accordance with design, budget and schedule through subordinate managers and supervisors. • Responsible for administering the project from budgeting/schedule stage through procurement and contract closeout. • Position has significant profit/loss responsibility for assigned project. • Lead and provide oversight of ICT Design for ISP and OSP infrastructure. • OSP design and management, including: planning, cost estimating, detailed and/or routine design, permitting, contractor identification and outreach, engineering reviews, construction management. • Propose solutions to solve new and/or complex problems encountered. • Flexibility with regards to working schedule surges, travel, and supporting multiple projects/designers.

• Define, design, and execute complex project solutions following a robust global framework to ensure seamless delivery. • Lead requirement and design workshops with international customers and service providers to translate business needs into technical reality. • Spearhead the implementation, testing, and quality assurance phases to deploy high-impact solutions across multiple environments. • Act as a technical consultant for internal and external stakeholders, sharing deep product knowledge to optimize customer results. • Monitor and manage solution scope, cost, and risk, proactively identifying changes to keep global initiatives on track.