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TTEC Digital logo
TTEC Digital

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Principal Technical Project Manager

Technical Project ManagerTechnical Project ManagerOtherRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Arizona + 19 moreAll locations: Arizona | Colorado | District of Columbia | Florida | Illinois | New Jersey | New York | North Carolina | Oklahoma | Massachusetts | Michigan | Minnesota | Missouri | Pennsylvania | Tennessee | Texas | Utah | Virginia | Wisconsin | Wyoming

Posted

102 days ago

Salary

$140K - $165K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglishCloudPMP

Job Description

Principal Technical Project Manager

TTEC Digital

• Manage the overall delivery relationship with assigned program / project clients. • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status. • Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 10 people (TTEC Digital staff, contractors, client resources and vendors). • Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes. • Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team. • Ensure client stakeholder alignment and drive overall program customer satisfaction. • Develop and deliver financial reporting dashboards providing project financial status to client stakeholders. • Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions. • Review project invoices for accuracy. • Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.

Job Requirements

  • Experience delivering transformation projects.
  • Experience leading Zoom Contact Center as a Service (CCaaS) implementation projects is required.
  • Deep knowledge in at least one of these technologies: Zoom, NICE CXone, Genesys Cloud, Five9, Amazon Connect
  • 5+ years Project/Program Management experience within a consulting environment.
  • Experience leading large enterprise client projects with $20,000 - $1,000,000 in consulting services, including executive level sponsorship, and reporting requirements.
  • Experience managing projects following multiple implementation methodologies, including Waterfall, Agile/Scrum and hybrid.
  • Experience leading a program with multiple projects and workstreams.
  • Superb written and verbal communication and listening skills.
  • Excellent organizational and planning skills.
  • Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.
  • PMP or other Project Management Certification strongly preferred
  • Ability to travel up to 30%

Benefits

  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.

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