• Project planning and execution of comprehensive project management plan. • Drive project progress, including task completion, milestone achievement and overall project timeline adherence. • Resource management and allocation, understanding team member workload, potential resource constraints, and ensure optimal resource utilization throughout the lifecycle of the project. • Proactive risk management: identify, assess, mitigate, and monitor potential risks with real-time alerts for critical issues. • Communicate expectations and instill accountability in team member. • Resolve conflicts, promote work sharing, and motivate teams toward common goals. • Manage multiple difficult and complex projects, tasks and resources through effective organization prioritization, and time management practices to meet stakeholder objectives. • Additional responsibilities include documentation and reporting, internal & external stakeholder communication, change management and budget management. • Ability to travel ~ 25%-50% to other major RTX US sites (Farmington, Richardson, Cedar Rapids, and Charlotte).

• Lead end-to-end restoration project management for large-scale enterprise incidents • Serve as the strategic point of contact for C-suite executives, legal counsel, insurance carriers, and technical partners • Build and maintain comprehensive restoration roadmaps, master server trackers, dependency maps, and executive dashboards • Independently analyze server tiering, application dependencies, and restoration sequencing • Coordinate across multiple concurrent workstreams • Make real-time calls on resource allocation, priority shifts, and approach changes • Lead war room discussions and executive briefings • Challenge technical assumptions and drive alignment across stakeholder groups • Mentor Technical and Incident Project Managers, and contribute to MOXFIVE's restoration methodology and process development • Participate in a rotating on-call schedule with extended availability during assigned critical incidents

• Manage the overall delivery relationship with assigned program / project clients. • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status. • Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 10 people (TTEC Digital staff, contractors, client resources and vendors). • Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes. • Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team. • Ensure client stakeholder alignment and drive overall program customer satisfaction. • Develop and deliver financial reporting dashboards providing project financial status to client stakeholders. • Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions. • Review project invoices for accuracy. • Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.

• Partner with customers, IT stakeholders, vendors, and other internal/external project stakeholders to define project scope, develop project plans, and successfully deliver customer value via execution of those plans • Coordinate with ITS Resource Managers to identify and assign appropriate staff to projects to ensure timely completion of project work • Schedule and facilitate project status meetings, working sessions, etc. required to ensure the project is progressing according to plan and stakeholders are well-informed about relevant project details • Follow IT PMO standards, including following the IT project management lifecycle, using standard templates and storage locations, and adhering to standards related to use of the enterprise PPM tool • Ensure project stakeholder information requirements are identified and addressed • Maintain project status information in the enterprise PPM tool and communicate project status to appropriate stakeholders on a regular basis • Identify, document, and facilitate resolution of project issues and risks, using expert judgment to escalate to appropriate leadership in a timely manner • Create and maintain project schedules to ensure they reflect progress to date vs. the original plan as accurately as possible • Ensure project documentation is auditable • Prepare and deliver project-related presentations to project stakeholders, governance committees, etc. • Contribute to IT project management continuous improvement activities