Senior Staff Software Engineer - Agent Development

Full-stack EngineerSoftware EngineerFull TimeRemoteLeadTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

Northern America + 1 moreAll locations: Northern America | Americas

Posted

9 days ago

Salary

$190.9K - $334.1K / year

Seniority

Lead

Job Description

Senior Staff Software Engineer - Agent Development

ServiceNow

Role Description What you get to do in this role: - Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. - Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery. - Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. - Contribute to the design and implementation of new products and features while enhancing existing product capabilities. - Integrate automated testing into development workflows to ensure consistent quality across releases. - Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. - Develop comprehensive test strategies covering functional, regression, integration, and performance aspects. - Mentor other engineers on the team in how to build, maintain, and evolve great AI powered software solutions. - Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality. - Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - 12 years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. - Hands-on depth designing, shipping, and operating agentic systems in production. - Production-grade Python. Systems language (Go, Java, or C++) is a plus. - Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI). - Familiarity with RAG and retrieval patterns in production. - Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. - Comfort operating in fast-moving, ambiguous, startup-like AI product environments with high degree of ownership. - Experience with multi-agent coordination patterns (A2A, MCP). - Familiarity with agent frameworks (LangChain, LlamaIndex, or similar). - Prior experience shipping AI systems in enterprise software. - Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring). - Strong appetite for continuous incremental wins and completing challenging deliverables fast. Benefits - Build and deliver high-impact software that powers digital experiences for millions of users. - Collaborate in a culture that values craftsmanship, quality, and innovation. - Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. - Be part of a culture that encourages innovation, continuous learning, and shared success. - For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. - Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

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