• Support the development and maintenance of solutions on the ServiceNow platform. • Configure and customize modules such as ITSM, Service Catalog and Flows (Flow Designer). • Create and modify scripts (Client Scripts, Business Rules, Script Includes). • Assist in creating forms, tables, workflows and simple integrations. • Participate in agile ceremonies (daily, planning, review). • Perform testing and support validation of deliverables. • Document technical and functional solutions.

• Build systems that extract structured data from emails, documents and other unstructured sources. • Enrich migrated client, landlord, tenant and property records with useful information from communication history. • Develop solutions that summarise a client’s full email history and surface the most relevant context inside Dwelly. • Build production NLP / ML-backed backend services that work reliably on messy real-world data. • Improve retrieval and ranking systems using approaches such as RAG, BM25, embeddings, hybrid search and reranking. • Define quality metrics, evaluation datasets and feedback loops for extraction, summarisation and retrieval systems. • Build Python backend services and APIs using frameworks such as FastAPI, Django, Flask or similar. • Integrate ML and LLM workflows into production systems with clear error handling, observability and maintainability. • Work closely with engineering, product and operations teams to turn real business problems into scalable automation systems.

• Ensure millions of end users experience a platform that speaks their language accurately, compliantly, and consistently • Own the full localization lifecycle, from content governance and release coordination to app store management and stakeholder alignment across multiple regions and time zones • Embed within a cross-functional team spanning Product, Technology, Compliance, Marketing, and regional stakeholders • Manage UI text, legal disclosures, Terms of Business, in-platform communications, and app store storefronts across multiple languages and release environments

Role Description Looking to take the next step in your career? This role could be an excellent fit. We are seeking a highly skilled and expert network engineer specializing in networking and infrastructure systems in a rapidly growing environment. This team plays a critical role in architecting, developing, securing, and maintaining multiple networks and systems within the Viasat Government organization. This is a high-impact role designed for an authority who balances visionary engineering with elite problem solving. You will: - Design, build, and safeguard resilient, high-availability, and hardened network architectures across physical and virtual networks. - Act as the final escalation point for sophisticated infrastructure anomalies. - Maintain standards and mentor a talented team of engineers to elevate our overall operational maturity. - Coordinate with a wide range of other project teams both within and external to Viasat. - Represent Viasat as the technical expert in meetings. - Possibly travel to support system integration activities. The day-to-day responsibilities include: - Corrective Maintenance. - Troubleshooting complex failures involving routing, switching, firewalls, virtual machines, storage, compute, etc. - Analyzing the root cause of failures. - Performing preventative maintenance of hardware, software, and networks. - Managing Network projects from start to finish. - Documenting procedure creation, corrective actions, configurations, diagrams, etc. - Working closely with the Cyber Security Operations Center and the Security Engineering team to identify vulnerabilities and remediate applicable components. Qualifications - 5+ years' demonstrable experience with routing and switching protocols, firewall policies, and virtual machines. - Validated experience in the networking or systems field. - Familiarity with STIG, POAM, IAVM, and other government security policies. - Active CCNA, CCIE, CISSP or equivalent certification. - Security+ (must obtain within 45 days). - Associates Degree in computing, electronic engineering, information systems, or equivalent experience. - US Government position. US Citizenship required. - Active DoD Secret Clearance or ability to obtain when administratively feasible. - Ability to travel up to 15%. - Ability to work an on-call rotation. Requirements - CCNP or CISSP. - PaloAlto Certification. - RedHat Linux RHCSA Certifications. - Demonstrated experience in a Cloud environment. - Active DoD Secret Clearance. - Bachelors degree in Computer Science, Electrical Engineering, Information Technology or equivalent experience. - Artificial Intelligence basics. - Automation using Python, Ansible, PowerShell, etc. - Nessus, Security Center familiarity. - Identity and access management. - Experience configuring, administering, upgrading, and securing a wide variety of equipment and applications. Benefits - Salary range: $147,000.00 - $232,000.00 / annually. - For specific work locations within San Jose, the San Francisco Bay area, and New York City metropolitan area, the base pay range for this role is $183,000.00 - $274,000.00 / annually. - Base pay may vary depending on job-related knowledge, skills, and experience. - Additional cash or stock incentives may be provided as part of the compensation package. - A range of medical, financial, and/or other benefits, dependent on the position offered. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.