Dwelly

• Own end-to-end recruitment for high-volume operational roles across the business • Build and maintain proactive talent pipelines for repeat-hire positions • Partner closely with hiring managers and operational leaders to forecast hiring needs and define role requirements • Manage sourcing across multiple channels including LinkedIn Recruiter, job boards, referrals, and external talent partners • Conduct structured screening interviews and coordinate interview processes with hiring managers • Drive an excellent candidate experience through clear communication and fast feedback loops • Manage offer processes in partnership with leadership teams, including compensation discussions and negotiations • Maintain accurate ATS data and recruitment reporting, including time-to-hire, source effectiveness, offer acceptance rates, and retention metrics • Identify hiring trends, market insights, and operational gaps, providing recommendations to leadership • Support recruitment activity during acquisition and integration phases

• Analyse large datasets to identify trends, risks, and optimisation opportunities • Define and track KPIs across operational and product performance • Build clear, reliable dashboards and reporting frameworks • Partner with Product and Engineering to support feature validation and performance measurement • Break down ambiguous business problems into structured analytical approaches • Improve data accuracy, consistency, and internal reporting standards

• Drive all core HR processes across the employee lifecycle, including onboarding, contract management, employee records, and offboarding. Ensure processes are structured, scalable, and consistently executed, delivering a seamless experience for every team member. • Own and maintain HR and company policies while ensuring full compliance with UK employment law. Lead employee relations processes, including disciplinary actions, performance management, absence management, and organisational changes. Partner with leadership to provide consistent, fair, and legally sound HR guidance. • Oversee payroll coordination and HR administration, ensuring accuracy of employee data, contract updates, and benefits. Serve as the central owner of HR systems, documentation, and data integrity, continuously optimising processes for efficiency and scalability.

• Own the day-to-day performance and reliability of Dwelly’s communication channels including IP telephony, SMS/RCS messaging, email, and WhatsApp Business API (WABA). • Support operations with providers such as Voximplant, Vonage, Twilio, and other vendors, including configuration, troubleshooting, platform administration, and technical escalations. • Monitor service health, delivery quality, blacklists, spam ratings, and overall channel effectiveness to ensure uninterrupted communication. • Build, maintain, and optimise telephony routing scenarios for inbound and outbound call flows, including voicemail, business hours schedules, transfers, call recordings, CLI logic, and other advanced workflows. • Support all telecommunication components integrated into the CRM, including log checking, troubleshooting, template management, and logic modifications. • Deliver integrations across communication systems using APIs, webhooks, WebSockets, and AI-powered solutions in collaboration with developers and technical partners. • Handle requests from Dwelly employees through the ticketing system regarding any communication channel, telephony issue, or softphone-related problem. • Collaborate with QA during incidents, acceptance testing, regression testing, or functional validation of telecommunication channels. • Investigate issues quickly, coordinate with vendors and contractors, and drive resolution during high-priority service disruptions. • Work closely with the integration team to assess the telecom stack of acquired agencies, analyse current call routing logic, and produce technical diagrams. • Support number porting processes, agency migrations, and transitions to Dwelly systems with minimal disruption. • Identify repetitive processes and improve them through automation, tooling, documentation, and AI-assisted workflows to support rapid company growth.

• Own day-to-day IT support for the internal team through our ticketing system, ensuring issues are resolved quickly and effectively. • Manage employee onboarding and offboarding processes, including device setup, account provisioning, access control, and maintaining accurate access records. • Support end users across tools such as Microsoft 365, Google Workspace, Slack, Notion, Jira, and other business-critical systems. • Act as the technical point of coordination with our managed service providers (MSPs) and third-party contractors, tracking delivery, escalating priorities, and providing technical direction where needed. • Troubleshoot infrastructure issues such as VPN connectivity, remote access, networking, email delivery, and device management. • Maintain and improve internal systems reliability, security, and operational efficiency across a distributed environment. • Work closely with the integration team to assess the technology stack of acquired agencies and centralise technical assets. • Support migrations from legacy environments, including on-premise Windows servers, websites, email systems, domains, hosting, file storage, and user accounts. • Connect newly acquired agencies to Dwelly’s core platforms including payment systems, referencing providers, and operational tools while minimising disruption during transition. • Administer and optimise internal tools including Jira, Slack, Notion, Microsoft 365, Azure, Intune, Google Workspace, and related SaaS systems. • Identify repetitive manual processes and automate them through scripting, APIs, workflows, or AI tools wherever possible. • Continuously improve support operations, documentation, access management, and system scalability to support Dwelly’s rapid growth.

• We’re looking for a Staff Software Engineer to join one of our core domain teams — Tenant Find, Property Management, or Payments. • This is a high-impact role at the intersection of business, product, architecture, and hands-on execution. • You will be expected to understand how the domain works in practice, identify the highest-leverage opportunities for automation, shape the solution, and drive it through to production. • You will work in a small, high-ownership team where exceptional engineers can have disproportionate impact. • This role requires advanced day-to-day use of AI and LLMs as part of exploring problems, evaluating solution paths, accelerating implementation, and designing automation systems.

• Design and maintain a unified data architecture: database schemas, data models, and micro-architecture solutions to ensure scalability and reliability. • Optimize database performance at all levels: indexing, partitioning, clustering, and tuning configuration parameters. • Ensure full compliance with GDPR, UK Data Protection Act, and other relevant regulations: data masking, consent management, retention policies, and privacy impact assessments • Optimize queries, schemas, and indexes where needed • Set up basic data quality checks • Support GDPR and UK data protection requirements, including: Data masking, Access control, Retention policies • Take data notebooks and calculation logic • Turn them into reliable, production-ready pipelines • Ensure scalability, reliability, and reproducibility

• Build and maintain the core of our platform, including backend services in Node.js/TypeScript and PHP, as well as frontend interfaces in React. Ensure clean, maintainable, and scalable code. • Design and help implement our next-generation architecture, including migration from a monolithic PHP system to service-based systems that support scalability and flexibility. • Be a technical force within the team, shaping coding standards, reviewing designs, and influencing architectural decisions while mentoring teammates. • Work closely with top-tier engineers and business stakeholders to ensure engineering solutions directly contribute to the company’s profitability and operational excellence.

• Build and maintain the core of our platform, including backend services in Node.js/TypeScript and PHP, as well as frontend interfaces in React. Ensure clean, maintainable, and scalable code. • Design and help implement our next-generation architecture, including migration from a monolithic PHP system to service-based systems that support scalability and flexibility. • Be a technical force within the team, shaping coding standards, reviewing designs, and influencing architectural decisions while mentoring teammates. • Work closely with top-tier engineers and business stakeholders to ensure engineering solutions directly contribute to the company’s profitability and operational excellence.