Role Description This is a remote role that may only be hired in the following location(s): North Carolina. - Lead analytic efforts, deliver strategic insight, and act as a technical expert for business systems within the Bank. - Perform at the highest level of service complexity in support of system operations, performance, and usage. - Develop advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. - Serve as a resource to wider business units or associates, and provide a leadership role for less experienced analysts. - Source, compile, and interpret data. - Perform data analysis at the most advanced level, effectively communicating and directing analysis output. - May handle special projects or direct the analytics efforts of the work group. - Determine system requirements and communicate them through specifications, reports, project plans, or other forms of documentation. - Determine and resolve complex factors that affect system processes. - Ensure compliance through monitoring and analysis. - Enable strategic insight into business systems through reports to senior management. - Evaluate systems based on data analysis, user input, and extensive testing. - Convey patterns, problems, and areas of improvement, and develop process enhancements based on results. - Provide expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end user experience. - Handle escalated and complex support issues. - Develop and implement modifications and enhancements. - Serve as an analytics resource to wider organization or business units, offering expertise on systems and data output. Qualifications - Position requires a Bachelor’s degree in Finance, Business Administration, or a related field plus six (6) years of experience in the job offered or six (6) years as a Business Analyst, Systems Support, Analytics, Operational Support, or related occupation. - Alternatively, employer will accept a Master’s degree in Finance, Business Administration, or a related field and four (4) years in the job offered or four (4) years as a Business Analyst, Systems Support, Analytics, Operational Support, or related occupation. - Requires experience handling complex projects in banking and bank treasury areas using different methodologies including Agile and Waterfall. - Requires familiarity with project management tools including JIRA and DevOps. - Requires in-depth experience with Treasury and Cash Management including bank messaging standards. - Requires good understanding of payments and settlement systems in the U.S. including DTCC, FINRA, FRB, and other market infrastructures. - Requires experience with Treasury systems including Murex, TriResolve, Acadiasoft, and Quantum. - Requires in-depth understanding and experience in developing solutions using EAI platforms for ETL processes and API interfaces. Requirements - This is a remote role that may only be hired in the following location(s): North Carolina. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits . Company Description The base pay for this position is generally between $160,020 to $193,983 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Role Description We are seeking an experienced IoT Engineer (Industrial IoT) to design and build connected, data-driven industrial systems spanning the factory floor to enterprise cloud platforms. In this role you will architect end-to-end IIoT solutions, including edge data acquisition, secure connectivity, cloud ingestion, real-time analytics, and operational dashboards. The ideal candidate will combine strong software engineering skills with practical experience in industrial protocols, edge computing, and cloud IoT platforms. In this role you will work closely with cross-functional partners — product, design, engineering, operations, and business stakeholders — to translate ambiguous requirements into well-engineered solutions, and will be expected to raise the bar through code review, design review, and mentorship of more junior engineers. The successful candidate brings strong engineering discipline, a clear communication style, and a track record of shipping meaningful work that holds up well in production. Key Responsibilities - Architect end-to-end IIoT solutions spanning edge devices, gateways, connectivity, and cloud platforms. - Design data acquisition pipelines from PLCs, SCADA, and sensors using protocols such as OPC UA, Modbus, MQTT, and Sparkplug B. - Build edge computing applications using AWS IoT Greengrass, Azure IoT Edge, or similar platforms. - Implement secure connectivity using mTLS, certificate management, and zero-trust patterns. - Build cloud ingestion and processing pipelines using AWS IoT Core, Azure IoT Hub, Kafka, or similar. - Develop real-time analytics, anomaly detection, and predictive maintenance models that turn raw telemetry from industrial assets into actionable signals for operators and reliability engineers. - Build operational dashboards and alerts for plant managers and operators. - Integrate IIoT data streams with MES, ERP, CMMS, and historian systems, designing reliable bidirectional flows that maintain consistency between operational technology and enterprise systems of record. - Implement strong device management, including provisioning, OTA updates, and certificate rotation. - Collaborate closely with OT, process engineering, and reliability teams, gathering requirements, aligning on technical approach, and ensuring that delivered solutions meet both functional needs and broader engineering and operational standards. - Ensure compliance with relevant industrial cybersecurity standards (IEC 62443, NIST). - Maintain comprehensive, current technical documentation — including architecture diagrams, design decisions, configuration references, runbooks, and operational procedures. - Mentor and coach junior and mid-level engineers through code review, design review, pair programming, and structured knowledge sharing. - Continuously evaluate emerging IIoT technologies and platforms, assessing maturity, fit for purpose, and total cost of ownership. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline. - Five or more years of IIoT or industrial software engineering experience. - Strong programming skills in Python, C++, or Go. - Hands-on experience with industrial protocols (OPC UA, Modbus, MQTT, Sparkplug B). - Experience with at least one major cloud IoT platform (AWS, Azure, GCP). - Hands-on experience with edge runtimes (Greengrass, IoT Edge). - Solid understanding of OT/IT integration patterns. - Experience with streaming and real-time analytics platforms. - Familiarity with industrial cybersecurity standards. - Excellent troubleshooting, communication, and documentation skills. Preferred Qualifications - Experience with digital-twin platforms. - Hands-on experience with predictive maintenance ML models. - Exposure to time-series databases (InfluxDB, TimescaleDB). - Familiarity with Unified Namespace (UNS) patterns. - Industrial certifications (ISA, IEC 62443). How to Apply For immediate consideration, please send your resume to [email protected] or contact us at (908) 505-3545. Learn more about Bright Vision Technologies at www.bvteck.com .

• Analyze technical tickets related to incidents and requests; • Participate in root-cause analyses of incidents; • Contribute to initiatives that support internal operational routines.

• Learn the supported solution, customer context, and how our L1/L2/L3 support model works • Shadow ticket handling, environment checks, and incident troubleshooting in real production setups • Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA • Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed • Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Managers, ...) • Resolve standard incidents independently and consistently according to the support process • Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings) • Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through • Analyze incidents, request missing info, reproduce issues, propose resolution steps • Keep tickets up to date, communicate progress clearly via portal/email/calls • Monitoring, coordinating patches/changes in customer environments, and supporting troubleshooting sessions • Involve System Engineers / Solution Managers / Engineering when needed, track progress • Willingness to join scheduled 24/7 on-call rotations (project-dependent)