Role Description Our service department is the backbone of our aftermarket business — repairs, preventative maintenance, parts, and on-site technician support. This role exists to take estimating and service coordination off the advisors' plates. Think of it as a service-admin-plus-estimating position: you build and follow up on quotes, help schedule and support technicians in the field, and keep the administrative side of service running so the advisors and techs can focus on the work only they can do. It is an entry-level-friendly role with clear room to grow as you learn our equipment and processes. Key Responsibilities - Estimating & Quoting - Prepare accurate quotes and estimates for parts, service, and repair work. - Send quotes to customers and follow up consistently until they are approved, revised, or closed. - Keep quote records and pricing information organized and up to date. - Service Coordination - Assist with scheduling technicians and coordinating on-site and in-shop service jobs. - Help sequence work so field visits and shop time are used efficiently. - Field Technician Support - Support technicians in the field with documentation, parts lookups, and job follow-through. - Act as an administrative point of contact so techs can stay focused on the equipment. - Administrative & Customer Support - Maintain accurate records in service and scheduling systems. - Communicate with customers on quote status, scheduling, and service updates in a professional, responsive way. Qualifications - 1+ year in estimating, quoting, service coordination, dispatch, or administrative support (entry-level candidates with the right aptitude welcome). - Strong written and verbal English — this role is customer-facing and follows up directly. - Comfort learning and working in quoting, CRM, and service/scheduling software. - Strong organization and the ability to juggle multiple quotes and schedules at once. - Available and responsive during U.S. Eastern business hours (8:00 AM – 4:30 PM ET). Preferred Qualifications - Background or exposure in manufacturing, maintenance, facilities, construction, civil engineering, or industrial/equipment services. - Experience in a field-service, dispatch, or service-department environment. - U.S. education or prior work with U.S. companies (common and valued in this candidate pool). Ideal Candidate Profile - You are proactive and service-minded — you follow up before a quote goes cold. - Highly organized and calm managing multiple open jobs, quotes, and schedules at once. - A clear, professional communicator with customers and technicians alike. - Curious and willing to learn the equipment and the service process quickly. - Dependable during business hours and reliable as a remote extension of the team.

• Receive new dispatch tickets and coordinate with partner vendor list • Source local vendors when partner vendors unavailable (phone calls, research) • Manage bidding process and compile information for Walgreens approval submission • Ensure approved jobs are completed within timeline with partner vendors • Close out tickets upon job completion • Client-facing communication with partner vendors via phone and email

• Provides day-to-day leadership for the planning, implementation, and closing of projects • Addresses and resolves issues/blockers and escalates when required • Assesses change management needs, develops and implements strategies • Implements communication plans • Leads the individual implementation team project discussions and keeps the projects on track • Meet with clients to clarify specific requirements for each project • Manage the relationship with the client and relevant stakeholders • Manage changes to the project scope and project schedule using appropriate verification techniques with applicable software. • Perform risk management to minimize potential risks. • Create and maintain comprehensive project documentation. • Track project performance, specifically to analyze the successful completion of short and long-term goals. • Develop comprehensive project plans to be shared with clients as well as other staff members. • Perform other related duties as assigned.

• The Project Claims & Commercial Controls Manager is responsible for protecting project profitability through proactive contract administration, change order management, claims strategy, commercial risk management, and financial oversight across the project portfolio. • Partner with project teams to identify scope changes, schedule impacts, engineering changes, and other events requiring commercial action. • Monitor and oversee the change order process to ensure timely submission of supporting documentation, proactive project manager follow-up, and adherence to commercial deadlines. • Monitor aging commercial issues, drive accountability, and escalate unresolved risks. • Support the timely development and submission of Extension of Time (EOT) requests, equitable adjustment proposals, cost recovery claims, and settlement proposals to ensure successful commercial outcomes. • Perform schedule delay, disruption, and cost impact analyses in collaboration with the project Operations and Engineering leads to support claims, negotiations, and dispute resolution. • Review and evaluate project documentation and deliverables to develop and support commercial strategies for successful change order pursuits. • Proactively identify commercial, contractual, financial, and operational risks impacting project performance. • Support Cost-to-Complete (CTC) reviews with respect to change order impacts / assessed likelihood of outcome. • Provide Finance and Executive Leadership with visibility into commercial exposure, margin risk, recovery opportunities, and expected financial impacts. • Lead or support negotiations involving change orders, claims, and contract disputes. • Partner with Project Management, Operations, Finance, and Legal to develop commercial strategies and mitigate risk. • Establish commercial controls, governance processes, and documentation standards. • Coach project teams on contract compliance, commercial awareness, and change management. • Escalate significant commercial risks and unresolved issues to executive leadership as appropriate.