• Receive new dispatch tickets and coordinate with partner vendor list • Source local vendors when partner vendors unavailable (phone calls, research) • Manage bidding process and compile information for Walgreens approval submission • Ensure approved jobs are completed within timeline with partner vendors • Close out tickets upon job completion • Client-facing communication with partner vendors via phone and email

• Provides day-to-day leadership for the planning, implementation, and closing of projects • Addresses and resolves issues/blockers and escalates when required • Assesses change management needs, develops and implements strategies • Implements communication plans • Leads the individual implementation team project discussions and keeps the projects on track • Meet with clients to clarify specific requirements for each project • Manage the relationship with the client and relevant stakeholders • Manage changes to the project scope and project schedule using appropriate verification techniques with applicable software. • Perform risk management to minimize potential risks. • Create and maintain comprehensive project documentation. • Track project performance, specifically to analyze the successful completion of short and long-term goals. • Develop comprehensive project plans to be shared with clients as well as other staff members. • Perform other related duties as assigned.

• The Project Claims & Commercial Controls Manager is responsible for protecting project profitability through proactive contract administration, change order management, claims strategy, commercial risk management, and financial oversight across the project portfolio. • Partner with project teams to identify scope changes, schedule impacts, engineering changes, and other events requiring commercial action. • Monitor and oversee the change order process to ensure timely submission of supporting documentation, proactive project manager follow-up, and adherence to commercial deadlines. • Monitor aging commercial issues, drive accountability, and escalate unresolved risks. • Support the timely development and submission of Extension of Time (EOT) requests, equitable adjustment proposals, cost recovery claims, and settlement proposals to ensure successful commercial outcomes. • Perform schedule delay, disruption, and cost impact analyses in collaboration with the project Operations and Engineering leads to support claims, negotiations, and dispute resolution. • Review and evaluate project documentation and deliverables to develop and support commercial strategies for successful change order pursuits. • Proactively identify commercial, contractual, financial, and operational risks impacting project performance. • Support Cost-to-Complete (CTC) reviews with respect to change order impacts / assessed likelihood of outcome. • Provide Finance and Executive Leadership with visibility into commercial exposure, margin risk, recovery opportunities, and expected financial impacts. • Lead or support negotiations involving change orders, claims, and contract disputes. • Partner with Project Management, Operations, Finance, and Legal to develop commercial strategies and mitigate risk. • Establish commercial controls, governance processes, and documentation standards. • Coach project teams on contract compliance, commercial awareness, and change management. • Escalate significant commercial risks and unresolved issues to executive leadership as appropriate.

Role Description We're looking for a Digital Project Manager who will own the day-to-day management of our development team—keeping work organized, priorities clear, and delivery moving across website development/maintenance, mobile development/maintenance, and product development/maintenance. This is a hands-on role built for someone who can run a high-volume stream of technology work: intake, prioritization, backlog hygiene, sprint planning, scope control, and stakeholder communication. You'll make sure the dev team is focused on the right things, at the right time, with the right level of clarity—while maintaining a roadmap that reflects real capacity and real priorities. - Dev Team Day-to-Day Management: Run the operating rhythm for the dev team (planning, daily coordination, follow-ups, delivery tracking, unblockers). - Work Intake & Triage: Own incoming tech requests (internal + customer), clarify requirements, assess urgency/impact, and route into the right pipeline. - Priorities & Workload Control: Balance workload across web, mobile, maintenance, and product initiatives—protecting focus and managing tradeoffs. - Backlog Ownership: Keep the backlog clean, current, and build-ready (stories, acceptance criteria, dependencies, definition of done). - Sprint / Iteration Planning: Lead planning, sequencing, and commitment setting—ensuring predictable delivery and realistic timelines. - Roadmap Management: Maintain a roadmap that reflects current tasks, the backlog, customer requests, management priorities, and future work—kept accurate and actively managed. - Scope, Time & Budget Tracking: Track time budgets per initiative, manage scope creep, and ensure delivery stays on time and on budget. - Cross-Functional Alignment: Coordinate with stakeholders (ops, commercial, customer teams, leadership) to align priorities and unblock decisions quickly. - Release & Quality Coordination: Coordinate QA/UAT, validate requirements, and support clean releases across web/mobile/product. - Process & Tool Stewardship: Maintain and improve how work is tracked, documented, and reported (tickets, documentation, status, cadence). Qualifications - 3+ years in a Digital Project Manager/Digital Product Manager / Product Owner / Technical Project Manager role (or similar) - Proven ability to run day-to-day delivery for a dev team in a high-request environment - Experience managing a mix of new development + maintenance work (bugs, enhancements, tech debt, support requests) - Strong understanding of software delivery cycles (planning, QA/UAT, releases, dependency management) - Strong requirements skills: user stories, acceptance criteria, prioritization frameworks, and stakeholder alignment - Excellent communication skills (technical + non-technical), proactive risk management - Experience with PM tooling (ticketing + documentation + comms) and keeping teams accountable through clarity - Proficient in English (spoken and written) is essential — French/English bilingualism is an asset. - High autonomy and judgment—you drive outcomes without needing senior leadership to push every step Requirements - Comfort with technical concepts (APIs, integrations, data flows, basic architecture constraints) - Experience coordinating mobile/web release workflows - Experience with analytics/KPIs (measuring impact, adoption, support volume) - Experience working with distributed or offshore dev resources What Success Looks Like - The dev team runs with a clear rhythm: priorities are visible, blockers are resolved fast, and delivery is predictable - Web, mobile, and product work is managed proactively—maintenance doesn't become chaos, and new work is properly sequenced - The backlog is never a dumping ground: it's clean, prioritized, and build-ready - Roadmap reflects reality (capacity + priorities) and is kept current as requests and constraints change - Projects and initiatives ship on time and on budget, with controlled scope and fewer last-minute surprises - Stakeholders feel guided and informed - communication is proactive and decisions are made quickly