Murj | Empowering Modern Cardiac Device Care

• Provide remote clinical cardiac device services for assigned Murj customers in accordance with defined transmission protocols and clinical workflows • Independently review, interpret, and analyze cardiac device transmissions, including ILRs, pacemakers, ICDs, and CRT devices • Assess the clinical significance of device findings and determine appropriate actions, including: Immediate clinician escalation, Routine reporting, and No action required • Exercise independent clinical judgment when evaluating arrhythmias and device diagnostics, including: Atrial fibrillation burden, Ventricular tachycardia / ventricular fibrillation, Pauses and heart block, and Lead integrity and device performance alerts • Triage alerts efficiently and manage workflow priorities • Prepare clear, accurate impression reports and recommend plans for clinic review • Perform clinic outreach when clinically indicated • Support care interval management and lost-to-follow-up workflows • Maintain a high level of attention to detail and clinical accuracy while documenting findings and collaborating with Murj customers • Work independently and proactively identify and address work that may not be explicitly assigned but is necessary to support patient care and operational success, including: Quality Assurance, New hire mentorship, Education, and mPower program support and mentorship of clinic enrollees

• Provides day-to-day leadership for the planning, implementation, and closing of projects • Addresses and resolves issues/blockers and escalates when required • Assesses change management needs, develops and implements strategies • Implements communication plans • Leads the individual implementation team project discussions and keeps the projects on track • Meet with clients to clarify specific requirements for each project • Manage the relationship with the client and relevant stakeholders • Manage changes to the project scope and project schedule using appropriate verification techniques with applicable software. • Perform risk management to minimize potential risks. • Create and maintain comprehensive project documentation. • Track project performance, specifically to analyze the successful completion of short and long-term goals. • Develop comprehensive project plans to be shared with clients as well as other staff members. • Perform other related duties as assigned.

• Lead generation, opportunity creating and closing deals. • Murj product demonstrations. • PowerPoint development and presentation. • ROI and proposal development. • Contract proposal & negotiation. • Customer relationship management. • Trade show attendance. • Additional responsibilities that may be asked of you from time to time. • Stay up to date on regional competitive and market trends.

• Educate patients on remote monitoring and guide patients in pairing/transmitting data via home monitors or mobile apps • Provide instructions for device setup, care, and troubleshooting • Collaborate with Murj’s Remote Clinical Services Managers, Remote Clinical Specialists, and Account Managers, and clinic’s Device Technicians, Cardiologists, Nurses, and scheduling teams • Communicate device-related instructions between patient and clinical staff • Accurately document patient interactions in the Murj Platform and the clinic EMR (e.g., Epic, Cerner, NextGen) • Maintain HIPAA compliance in all communications • Track patient compliance with daily/weekly transmissions • Follow up with non-transmitting patients promptly and professionally • Provide disconnected list and act on lost or follow-up patients utilizing Murj Data Analytics tools • Understand cardiac device types and associated software (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK) • Be an integral part of Alert Care Protocol implementation at Onboarding as well as Core and ILR Alert Configuration Protocols when applicable on a per clinic basis • Provide flexible support for future product updates

• Take ownership of marketing strategies and campaigns for our established and upcoming new product lines • Lead the charge on addressable market, capturing the Voice of the Customer (VOC) and tracking competitive intelligence • Be the initial owner for content creation and asset development • Work closely with Sales Enablement and Ops to provide commercialization and positioning support for high-priority sales conversations • Partner closely with internal departments and subject matter experts (SMEs) across the organization to consolidate insights • Translate your strategic positioning frameworks into external-facing materials

• Run ad hoc queries and answer questions submitted by customers and internal stakeholders. • Lead projects to produce new reports: Coordinate with stakeholders to define the need, iterate on the design, work with technical team to create underlying data pipelines. • Lead select analytics projects depending on team need – projects may include product analytics, clinical analytics or business analytics. • Troubleshoot issues with automated reports. • Contribute to team documentation. • React to stakeholders needs in a timely manner (typically within a day or sooner). • Recognize and troubleshoot reporting issues with urgency (also within a day). • Manage at least 1-2 longer term projects in addition to the daily stakeholder management and troubleshooting.

• Build and maintain strong relationships with key stakeholders • Develop key account champions: administrative, physician, device clinic • Identify and adapt to changes in customer leadership or organizational structure • Leverage data and analytics to track customer goals and recommend strategies for success • Maintain regular communication through check-ins, updates, product launches, and strategic reviews • Establish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform • Prepare and present business reviews to key decision-makers • Work closely with the Customer Success team post-launch and when clinics need to re-launch • Follow the Murj renewal process to minimize churn and drive retention • Negotiate contract renewals in partnership with Murj legal, ensuring price increases are secured • Identify upsell and cross-sell opportunities based on customer needs and engagement • Collaborate with all stakeholders to drive product adoption and expand revenue within existing accounts • Document customer interactions and platform changes accurately in Salesforce • Track and report on key account activities to support data-driven decision-making

Role Description The EHR Integration Coordinator plays an integral role in supporting the team during implementations of Murj’s EHR integrations, along with helping to support Murj’s live integrations by triaging and resolving production support tickets. To accomplish these objectives, this position works closely with our Integration Specialists and Production Support Specialists to support ongoing integration projects and initiatives. This role also works closely with the software development and product teams to build a scalable technology and process that will support and elevate the growth of Murj. In this role, you should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned. What You’ll Do - Triage and/or resolve customer production support tickets for our live integrations. - Coordinate testing of the integration solution during ongoing implementation projects; executing integration test plans. - Assess customer requirements and document business integration workflow. - Proactively work with customer and internal counterparts to remove any project blockers and keep projects on track for targeted delivery. - Establish and maintain processes to manage scope over the project lifecycle. - Create and maintain documentation pertaining to integration best practices and workflow recommendations. - Build solid customer relationships with all stakeholders. Qualifications - 1-3 years healthcare integration experience. - Strong analytical skills. - Previous experience implementing both HL7 and FHIR/API integrations. - Ability to communicate effectively with both technical & non-technical audiences. Nice To Haves - Experience working with interface engines. - Familiarity with data formats from cardiac device manufacturers (e.g., Medtronic, Boston Scientific, Abbott, Biotronik). What Success Looks Like (First 90 Days) - Days 1-30: You have a firm grasp of the Murj platform and the specific nuances of cardiac monitor data. You’ve shadowed the Integration Specialists on at least three active implementations and have begun resolving basic production support tickets independently. - Days 31-60: You are leading the testing phase for new integrations, executing test plans with minimal supervision. You’ve identified at least one area for documentation improvement and have updated our internal knowledge base accordingly. - Days 61-90: You are fully resolving complex integration support tickets and implementing new EHR integrations from start to finish. You have established strong working relationships with both the Murj team and external customer stakeholders. Location and Schedule This is a remote-friendly position; however, the role requires core working hours of 8:00 AM – 5:00 PM Eastern Time to support our clinical customers and internal teams. Travel expectations: 1-10%: Minimal to no travel; maybe a few meetings or events.

At Murj, we do what we love and love what we do! Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices? In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients. What Murj offers. Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie. Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe. And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership. From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service. How We Work at Murj Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success. Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj. We believe in working hard together, with a shared sense of purpose and drive. We’re not afraid to ask tough questions, and we support each other in reaching for bold new ideas. Let us leave you with this. If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past. About The Role. The best way to master a complex platform is to understand its nuances. As a Software Engineer I at Murj, you’ll be the primary investigator of our ecosystem. You will focus on resolving customer requests, squashing bugs, and clearing backlog items. This role is designed to give you a 360-degree view of the Murj platform, preparing you for deep-level feature development by making you an expert in how our system lives and breathes. Candidates based in Eastern or Central timezones are preferred. In this role, you should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned. While your initial focus will be mastering our frontend application, you will have the opportunity to gain exposure across the entire stack as you grow. What You’ll Do. - Investigate & Resolve: Tackle bug reports, feature enhancements, and frontend maintenance tasks, ensuring a seamless experience for clinicians. - Customer Impact: Directly address customer-requested tweaks and improvements, seeing the immediate impact of your work on their daily workflows. - Collaborate: Work closely with our QA team to reproduce issues and our Product team to understand the "why" behind the "what." - Modernization: Learn how to manage third-party dependencies, keeping our codebase up-to-date and free of vulnerabilities. - Continuous Improvement: Identify patterns in recurring bugs and suggest long-term architectural improvements to prevent them. - Deployment: Become proficient with our GitLab CI/CD pipeline and release process. - Feedback: Iterate over your implementation by receiving feedback through code reviews or pair programming. - Automated Testing: Write and maintain unit tests using Vitest to ensure bug fixes are durable and don't cause regressions. What Makes You a Great Fit. - Curiosity First: You aren't satisfied with just "fixing" a bug; you want to understand the root cause and ensure it doesn't happen again. - Adaptability: You are excited by the prospect of starting in the frontend but eventually expanding the scope of your work as the team evolves. - Ownership: You take pride in the small wins—a UI polish or a resolved edge case—knowing they lead to a better experience for the doctors using our tools. - Detailed Communicator: You enjoy documenting your findings and can translate complex technical bugs into clear status updates for the broader team. What You Bring. - React Proficiency: You’ve built projects or worked professionally with React and understand its core principles. - The Modern Tooling Kit: Experience with (or a strong desire to master) TypeScript, Vite, and MobX. - Problem-Solving Mindset: You enjoy the "detective work" of debugging and aren't afraid to dig through logs and documentation. - Communication Skills: You can explain technical issues clearly to non-technical stakeholders (like Product or Support). - Quality First: You believe that code isn't finished until it's tested and verified. Nice To Haves. - Backend Exposure: Familiarity with PHP or API design (REST/GraphQL). - DevOps Interest: A desire to learn more about Docker, Terraform, or cloud infrastructure. - Healthcare Tech: Experience working in a HIPAA-compliant environment or with medical data. - CSS Mastery: A keen eye for layout, accessibility (a11y), and responsive design. - Secure Coding Practices: Knowing best practices and/or exposure to SAST, etc. What Success Looks Like (First 90 Days). - In 30 Days: You have completed your first several bug fixes, successfully navigated the GitLab CI/CD pipeline, and feel comfortable navigating the frontend codebase. - In 60 Days: You are taking ownership of "investigative" tickets independently, collaborating directly with QA to validate fixes, and contributing to code reviews for your peers. - In 90 Days: You have a 360-degree view of the application's current frontend state. You are beginning to suggest architectural improvements and are starting to pick up "cross-over" tasks that touch our APIs or infrastructure. Travel expectations: 0%: No travel required

• Build and scale RESTful APIs and backend services to enhance the Murj platform. • Design and optimize schemas within relational databases to ensure data integrity and performance. • Gain hands-on experience managing and deploying critical AWS infrastructure. • Leverage technical troubleshooting skills to diagnose and resolve platform issues reported by customers and internal teams. • Develop tools that streamline workflows for our internal teams and improve operational efficiency. • Engage in code reviews and team discussions to ensure high-quality delivery and consistent technical standards.