• Embed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges • Own the technical success of customer implementations across multiple Harness modules • Act as a bridge between customer teams and Harness Product & Engineering • Provide hands-on guidance to integrate Harness into existing toolchains and processes • Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures • Lead onboarding, implementation, and enablement programs to accelerate time-to-value • Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases • Architect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization) • Guide customers toward a platform-centric approach rather than fragmented tooling • Serve as a trusted advisor to engineering and platform leadership • Develop and execute success plans aligned to business and technical outcomes • Lead technical reviews and business reviews to demonstrate value and identify growth opportunities • Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities • Deliver actionable recommendations across technology, processes, and team practices • Proactively identify risks to adoption or retention and drive mitigation strategies • Partner with Product and Engineering to influence roadmap based on customer feedback • Collaborate with Sales and Customer Success on expansion and renewal strategies

Role Description On behalf of FinTech Client #1, SD Solutions is looking for a talented Integration Specialist to step onto a fintech unicorn rocketship! - Leading integration projects for customers using ERP solutions, ensuring smooth and efficient configuration, testing, and deployment. - Collaborating with internal and external teams to understand business requirements, address integration challenges, and provide technical support throughout the project lifecycle. - Configuring and testing ERP systems (e.g., Netsuite, Intacct, QuickBooks) to meet customer specifications and ensure seamless integration with Tipalti. - Coordinating with internal engineering teams and external customer teams to manage integration timelines, tasks, and issue resolution. - Conducting end-user training and providing ongoing support to ensure smooth integrations. - Participating in post-integration support, addressing technical issues, and providing continuous improvement recommendations. - Contributing to developing and improving internal processes and documentation to ensure a repeatable, scalable, and efficient integration process. - Collaborating with Product and Engineering teams to provide feedback and contribute to product enhancements based on customer experiences and technical insights. - Utilizing Slack, JIRA, and Confluence for team collaboration, task management, and documentation sharing throughout the integration lifecycle. Qualifications - Up to 3 years of experience in integration and configuration of ERP systems, focusing on customer-facing configuration and testing. - Solid understanding of ERP systems (e.g., NetSuite, Intacct, QuickBooks, Microsoft Dynamics BC) and experience configuring, testing, and integrating them into customer environments. - Hands-on experience with web technologies (e.g., APIs, SOAP, REST) to assist in integrating ERP systems and resolving technical issues. - Strong analytical, troubleshooting, and problem-solving skills to ensure successful ERP integrations. - Experience with collaboration tools such as Slack, JIRA, and Confluence for project management and team communication. - Excellent communication skills with the ability to engage with customers, gather requirements, and present solutions clearly and concisely. - Ability to work independently and as part of a team in a fast-paced, customer-centric environment. - BA/BS in a related field or equivalent professional experience. Requirements - Up to 3 years of hands-on experience implementing or integrating ERP systems (e.g., NetSuite, Intacct, Microsoft Dynamics BC). - Familiarity with business processes related to ERP functionality, such as finance, procurement, and supply chain management. - Familiarity with SaaS applications and cloud-based ERP solutions. - Experience in ticketing systems (e.g., JIRA) and customer service tools (e.g., Zendesk). Company Description A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to streamline supplier payments, mass payouts, and AP operations across international markets — replacing manual finance processes with automated, audit-ready workflows.

Role Description - Client Onboarding - Support clients throughout the payroll implementation journey - Attend kick-off meetings and help deliver implementation projects - Build positive relationships with clients and provide regular updates on project progress - Act as the day-to-day contact for implementation-related queries - Payroll Configuration - Gather payroll and business requirements from clients - Configure payroll settings based on agreed requirements - Set up payroll calendars, earning and deduction codes, and other payroll elements - Support the configuration of reports and integrations where required - Data Migration - Assist clients with preparing payroll data for migration - Validate imported employee and payroll data - Identify and resolve data issues before go-live - Ensure data accuracy throughout the implementation process - Testing & Go Live - Support payroll testing and parallel payroll runs - Investigate and resolve testing issues alongside internal teams - Assist clients through go-live activities - Ensure implementation documentation is completed and signed off - Project Delivery - Keep project plans and documentation up to date - Attend internal and client project meetings - Track actions, risks and outstanding tasks - Escalate issues to senior consultants where required - Continuous Improvement - Maintain implementation documentation and best practice guides - Share knowledge and lessons learned with the wider team - Keep up to date with payroll legislation and product enhancements Qualifications - 2-4 years' experience in payroll, payroll implementation or payroll operations - Good understanding of payroll processes and payroll legislation - Experience using payroll or HRIS systems - Comfortable working directly with clients - Strong organisation and time management skills - Excellent communication skills - Good Excel and data validation skills - Able to manage multiple projects with support from senior colleagues - A collaborative approach and willingness to learn Requirements - Experience implementing payroll or HR software (Nice to Have) - Experience working with global or multi-country payrolls (Nice to Have) - Knowledge of APIs, integrations or data imports (Nice to Have) - Experience working in a consultancy or customer-facing environment (Nice to Have) Company Description Dear recruiters there is no need to edit this.

• Own a portfolio of customer accounts and drive their success with the product • Map customer data-migration schemas into the product's primitives by building playbooks • Handle web scraping, parsing, and computer-use tasks as part of implementation • Serve as the technical bridge between customers and the engineering team • Provide product feedback and surface gaps and bugs to engineering • Help keep customers happy and identify expansion opportunities