Flatrock

Role Description - Client Onboarding - Support clients throughout the payroll implementation journey - Attend kick-off meetings and help deliver implementation projects - Build positive relationships with clients and provide regular updates on project progress - Act as the day-to-day contact for implementation-related queries - Payroll Configuration - Gather payroll and business requirements from clients - Configure payroll settings based on agreed requirements - Set up payroll calendars, earning and deduction codes, and other payroll elements - Support the configuration of reports and integrations where required - Data Migration - Assist clients with preparing payroll data for migration - Validate imported employee and payroll data - Identify and resolve data issues before go-live - Ensure data accuracy throughout the implementation process - Testing & Go Live - Support payroll testing and parallel payroll runs - Investigate and resolve testing issues alongside internal teams - Assist clients through go-live activities - Ensure implementation documentation is completed and signed off - Project Delivery - Keep project plans and documentation up to date - Attend internal and client project meetings - Track actions, risks and outstanding tasks - Escalate issues to senior consultants where required - Continuous Improvement - Maintain implementation documentation and best practice guides - Share knowledge and lessons learned with the wider team - Keep up to date with payroll legislation and product enhancements Qualifications - 2-4 years' experience in payroll, payroll implementation or payroll operations - Good understanding of payroll processes and payroll legislation - Experience using payroll or HRIS systems - Comfortable working directly with clients - Strong organisation and time management skills - Excellent communication skills - Good Excel and data validation skills - Able to manage multiple projects with support from senior colleagues - A collaborative approach and willingness to learn Requirements - Experience implementing payroll or HR software (Nice to Have) - Experience working with global or multi-country payrolls (Nice to Have) - Knowledge of APIs, integrations or data imports (Nice to Have) - Experience working in a consultancy or customer-facing environment (Nice to Have) Company Description Dear recruiters there is no need to edit this.

Role Description - Client Onboarding - Support clients throughout their HR system implementation - Attend project kick-off meetings and implementation workshops - Build strong working relationships with clients and provide regular project updates - Act as the day-to-day contact for implementation-related queries - Requirements Gathering - Understand each client's HR processes and business requirements - Document agreed requirements and implementation decisions - Recommend platform configuration to support client needs - Work with internal specialists where more complex solutions are required - System Configuration - Configure HR workflows, employee records, organisational structures and system settings - Support data imports and system integrations where required - Assist with testing to ensure configurations meet business requirements - Validate system setup before go-live - Data Migration & Testing - Support clients in preparing HR data for migration - Validate imported data and identify any issues - Coordinate user acceptance testing (UAT) - Help resolve configuration or data issues during testing - Training & Go-Live - Deliver client training sessions and walkthroughs - Prepare implementation documentation and user guides - Support clients during go-live activities - Assist with implementation sign-off and handover - Project Delivery - Keep project plans and documentation up to date - Attend internal and client project meetings - Track actions, risks and outstanding tasks - Escalate issues to senior consultants where appropriate - Continuous Improvement - Contribute to implementation best practices and documentation - Share lessons learned with the wider team - Stay up to date with product enhancements and HR technology trends Qualifications - 2-4 years' experience implementing HR systems, HRIS platforms or business software - Experience working in HR, HRIS, implementation, customer success or professional services - Good understanding of HR processes and employee lifecycle activities - Experience gathering business requirements and configuring systems - Comfortable working directly with clients - Strong organisational and problem-solving skills - Excellent communication and presentation skills - Ability to manage multiple implementation projects simultaneously - High attention to detail Requirements - Experience implementing HRIS, Payroll or Workforce Management systems - Experience with system integrations or data migration - Knowledge of APIs or middleware platforms - Experience delivering client training - Experience working in a SaaS or technology environment - Relevant HRIS, project management or implementation certifications Company Description Dear recruiters there is no need to edit this.

Role Description - Project Set-up – work with our onboarding team and clients to organize and run kick-off meetings, and deliver our implementation. - Create, maintain and manage project plans to deliver the successful roll-out of clients. - Client and Project Management – Support project review calls (internal and external), coordinating and delivering on the project streams. - Refer and manage any changes to the scope of work and delivery schedule. - Payroll Process Requirements – Define and set-up the agreed client payroll processes, establishing all of the payroll and data requirements. - Ensure each client payroll calendar is managed timely and effectively. - Documentation - Maintain detailed project documentation, including project plans, status reports, and process documentation. - System set-up and parallel payroll process – define, agree and configure all interfaces, reports and systems configurations to successfully deliver the parallel and live payroll for month 1 and 2, if applicable. - Go-live transition, Sign-off and documentation – Work with the client to sign-off on the project and document all of the client specific needs and processes ensuring validation and confirmation on the project implementation. - Responsible for generating reports to analyze, audit, and reconcile payroll data. - Reports - Mapping of GL reports if required. - Communication – Act as the point of contact for all payroll project matters for the client. - The role is primarily autonomous and will set priorities and manage the project appropriately. - Regular status reporting to senior leadership is required, with this role taking ownership for appropriately escalating issues where necessary. - Schedule and attend weekly client calls to report on project status, identifying any risks, actions, issues and dependencies. - Project Management - Lead and manage the end-to-end implementation of a global payroll system, ensuring on-time and on-budget delivery. - Client Management - Gather key requirements from clients to facilitate the onboarding process, and guide them through the technical payroll aspects of onboarding in a professional, clear manner. - Requirements Gathering - Collaborate with HR, Finance, and other stakeholders to gather payroll requirements. - Compliance - Ensure that all payroll processes adhere to local tax and labour laws, keeping up-to-date with any changes. - Data Migration - Oversee the migration of payroll data from legacy systems to the new global payroll system, ensuring data accuracy and security. - Testing - Develop and execute a comprehensive testing plan to identify and resolve system issues, ensuring a smooth transition to the new payroll system. - Change Management - Implement change management strategies to ensure a seamless transition for employees and HR teams. Qualifications - 5+ years of experience in global payroll implementation and payroll operations. - Strong knowledge of payroll processes and compliance across Poland. - Experience with payroll systems and software. - Client-facing project management experience and ability to manage multiple projects. - Project management certification (e.g., PMP) is a plus. - Excellent communication, collaboration, and problem-solving skills. - Ability to manage multiple projects under tight deadlines. - Bachelor’s degree in Human Resources, Business, or related field (Master’s preferred). Company Description Dear recruiters there is no need to edit this.

Role Description - Lead and manage the end-to-end implementation of Deel’s solutions for enterprise clients. - Collaborate with clients to understand their business needs and design customized solutions that align with their goals. - Provide expert guidance and support during the implementation process, ensuring timely and successful delivery. - Coordinate cross-functional teams (product, engineering, customer success) to ensure seamless project execution. - Conduct system configurations, data migrations, and integrations, ensuring that client environments are properly set up. - Manage client relationships throughout the implementation lifecycle, addressing any concerns and ensuring client satisfaction. - Develop and deliver training materials and sessions to clients, ensuring their teams are equipped to use Deel’s solutions effectively. - Identify and resolve technical issues that arise during implementation, providing solutions and escalation where necessary. - Track and report on implementation progress, providing regular updates to clients and senior leadership. - Continuously improve implementation methodologies and processes to increase efficiency and customer satisfaction. Qualifications - 5+ years of experience in implementation consulting or project management, with at least 3 years working in a senior or leadership role. - Proven track record of successfully managing and delivering complex, enterprise-level implementations. - Strong technical background with hands-on experience in system configurations, integrations, and data migrations. - Excellent project management skills, with experience managing multiple client projects simultaneously. - Strong communication and presentation skills, with the ability to engage with senior client stakeholders. - Experience working in a SaaS or technology-driven environment. - Ability to solve complex problems and think critically to drive solutions during implementation. - Strong leadership and mentoring skills, with experience guiding and supporting junior team members. - High attention to detail and ability to manage multiple priorities in a fast-paced environment. - Bachelor’s degree in Business, Information Technology, or a related field; advanced degree or relevant certifications are a plus. Requirements - 5+ years of experience in implementation consulting or project management, with at least 3 years working in a senior or leadership role. - Proven track record of successfully managing and delivering complex, enterprise-level implementations. - Strong technical background with hands-on experience in system configurations, integrations, and data migrations. - Excellent project management skills, with experience managing multiple client projects simultaneously. - Strong communication and presentation skills, with the ability to engage with senior client stakeholders. - Experience working in a SaaS or technology-driven environment. - Ability to solve complex problems and think critically to drive solutions during implementation. - Strong leadership and mentoring skills, with experience guiding and supporting junior team members. - High attention to detail and ability to manage multiple priorities in a fast-paced environment. - Bachelor’s degree in Business, Information Technology, or a related field; advanced degree or relevant certifications are a plus. Company Description Dear recruiters there is no need to edit this.

Role Description - Main responsibilities - Lead & Referral Management - Monitor pipeline progress and maintain data accuracy. - Coordinate communication between prospects, Deal teams, and implementation teams. - Ensure a seamless handover from sales through onboarding. - Customer & Partner Coordination - Act as a key point of contact throughout the customer journey. - Support customer onboarding and implementation activities. - Coordinate meetings, follow-ups, and project milestones. - Identify and resolve customer issues by working with internal and external stakeholders. - Maintain strong relationships with customers and partners. - Market Development & Community Engagement - Build and maintain relationships with local HR, recruitment, payroll, and business communities. - Participate in local networking groups, professional associations, events, and online communities. - Support Deal's local market expansion initiatives. - Promote webinars, events, and educational content. - Generate awareness and introductions through professional networks. - Event Support - Assist with planning and coordinating local events, webinars, and community initiatives. - Represent the business at relevant HR, payroll, and employment-related events. - Create opportunities for Deal's sales team to engage qualified prospects. - Operational Excellence - Develop and maintain efficient processes for managing leads and customer interactions. - Create reports on pipeline activity, referrals, and market engagement. - Ensure consistent execution of operational workflows. - Identify opportunities for process improvement. Qualifications - Experience in customer success, operations, recruitment, HR, payroll, partnerships, or account coordination. - Strong organisational and project coordination skills. - Excellent relationship-building and communication abilities. - Experience managing multiple stakeholders and priorities. - Comfortable working across sales, operations, and customer-facing activities. - Proficiency with CRM systems and productivity tools. Requirements - Desirable - Background in recruitment, HR, payroll, HR technology, or professional services. - Existing network within local HR or recruitment communities. - Experience supporting events, partnerships, or community engagement initiatives. - Knowledge of global employment, payroll, HR technology, or workforce management solutions. - Fluency in English and the local market language. Company Description Dear recruiters there is no need to edit this.

Role Description - Customer Relationship & Journey Ownership - Act as the primary operational point of contact for customers post-sales handover - Build strong, trusted relationships with client stakeholders and guide them through implementation and onboarding - Navigate customers through their experience lifecycle, ensuring smooth adoption and engagement - Become a trusted advisor who translates business needs into effective implementation outcomes - Manage and strengthen relationships to support retention, satisfaction, and long-term success - Implementation Coordination & Delivery Oversight - Coordinate HRIS and Payroll implementation consultants and track delivery milestones - Manage the handover from Sales into Implementation, ensuring clarity on scope, timelines, and expectations - Oversee implementation governance including status tracking, risk identification, issue resolution, and reporting - Ensure alignment across internal teams including Implementation, Payroll, Product, Engineering, and Customer Success - Support implementation readiness and ensure customers provide required inputs for successful go-live - Customer Enablement & Adoption - Train customers on HRIS and payroll processes and platform usage - Drive product adoption with a focus on long-term customer value and success - Lead customer interactions with a growth and value-realisation mindset - Support go-live and early lifecycle stabilisation - Act as a problem solver, helping customers overcome operational challenges - Data, Insights & Problem Solving - Use data to assess customer health, identify risks, and surface opportunities - Synthesize insights into clear, actionable recommendations for stakeholders - Support decision-making by identifying trends, risks, and opportunities across accounts - Cross-Functional Collaboration & Growth Enablement - Collaborate closely with Account Executives, Customer Success Managers, Onboarding Managers, Product, and Support teams - Act as the voice of the customer, sharing structured feedback with Revenue and Product teams - Identify expansion opportunities and refer appropriately to Sales teams - Contribute to improving customer journey processes, playbooks, and delivery standards - Maintain the day-to-day operational relationship with the client’s Partner Management team, ensuring strong alignment, communication, and collaboration across all delivery workstreams Qualifications - 1–3+ years of experience in Customer Success, Operations, Support, Consulting, Implementation, or similar customer-facing roles - Experience in fast-growth startups, payroll/HR tech/SaaS, consulting, or similarly complex environments - Strong stakeholder management and coordination skills across multiple parties - Ability to manage competing priorities in fast-paced environments - Strong analytical mindset with ability to translate data into insights - Excellent communication skills with senior stakeholders - Highly collaborative, proactive, and execution-oriented - Comfortable working in ambiguous environments - Strong track record of achievement and progression - Fully proficient in English Company Description Dear recruiters there is no need to edit this.

Role Description - Main responsibilities - Strategic Account Management - Own and develop a portfolio of strategic and high-growth client accounts. - Build long-term relationships with senior stakeholders, decision-makers, and executive sponsors. - Develop and execute account growth strategies aligned to customer business objectives. - Conduct regular business reviews, account planning sessions, and strategic roadmap discussions. - Understand client priorities, challenges, risks, and future initiatives. - Create and maintain strategic account plans that identify growth opportunities and risk mitigation strategies. - Customer Success & Retention - Act as the primary escalation point for strategic accounts. - Drive customer satisfaction and continuous improvement initiatives. - Monitor customer health, engagement levels, and service performance. - Proactively identify and address risks to retention. - Ensure delivery teams remain aligned to client expectations and contractual commitments. - Lead contract renewals and long-term partnership planning. - Revenue Growth & Expansion - Own account growth targets across your customer portfolio. - Identify, qualify, and develop expansion opportunities within existing accounts. - Drive cross-sell and upsell initiatives across Flat Rock's full service offering. - Collaborate with Sales, Solutions, and Delivery teams to convert opportunities into revenue. - Support commercial negotiations and strategic partnership agreements. - Build and manage a healthy account growth pipeline. - Executive Relationship Management - Build trusted relationships with C-suite executives and senior business leaders. - Act as a strategic advisor on technology, operational, and business challenges. - Represent Flat Rock Technology at executive meetings, client workshops, and industry events. - Facilitate governance meetings, strategic reviews, and executive reporting. - Leadership & Collaboration - Partner with Delivery, Operations, Engineering, Consulting, and BPO teams to ensure client success. - Champion the voice of the customer throughout the organisation. - Coordinate internal resources to resolve issues and deliver outcomes. - Support ongoing improvements to customer experience and account management processes. Qualifications - 5+ years' experience in Strategic Account Management, Customer Success, Client Success, or Enterprise Account Management. - Proven experience managing and growing enterprise-level customer relationships. - Demonstrated success increasing customer retention, satisfaction, and account revenue. - Strong executive stakeholder management skills. - Experience within one or more of the following sectors: - SaaS - Technology Services - Managed Services - IT Outsourcing - Software Development - BPO - Consulting Services - Commercially astute with experience supporting renewals and commercial negotiations. - Excellent communication, presentation, and relationship-building skills. - Strong analytical, strategic thinking, and problem-solving capabilities. Requirements - Experience working within offshore, nearshore, or global delivery environments. - Experience managing accounts worth £500k+ annually. - Knowledge of CRM platforms such as HubSpot or Salesforce. - Understanding of software engineering, cloud technologies, AI solutions, managed services, or outsourcing models. - Experience leading customer growth and expansion programmes. - Regular travel across the UK for client meetings, business reviews, and workshops. - Occasional international travel to customer locations and Flat Rock offices. - Flexibility to travel as required to support strategic accounts and growth opportunities. Company Description Dear recruiters there is no need to edit this.

Role Description - Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.) - Identify customer needs and provide effective solutions - Escalate issues and report bugs or trends to relevant teams - Process refunds and check payment statuses according to policy - Follow internal guidelines while suggesting process improvements - Support users with app features and promote Premium when appropriate Qualifications - Excellent command of English and one of the following languages: Turkish, German, Polish, or French - 1+ year experience in customer service - Strong written communication and problem-solving skills - Ability to work under pressure and manage high volumes - Empathy, customer focus, and proactive attitude - Typing speed of at least 35 WPM - Interest in digital products and apps - Zendesk experience is a plus Company Description

Role Description - Oversee the daily operation of Customer Success platforms and internal tools used to manage B2B accounts - Provide operational support including ticket creation, follow-up actions and handling daily client queries - Serve as the first escalation point for administrative and operational client requests, ensuring accurate and timely resolutions - Collaborate with the team to manage and resolve support tickets submitted by B2B users - Identify opportunities to streamline workflows and contribute to continuous improvements - Download, prepare and distribute customer reports on behalf of the Customer Success team Qualifications - At least 1 year of experience in client support, account coordination or a similar role in a SaaS environment - Experience managing compliance-driven processes (e.g. training subsidies such as FUNDAE) or working with regulated client requirements is a strong advantage - Ability to collaborate cross-functionally and share insights to drive continuous improvement across Customer Success, Sales and Marketing teams - Fluency in both English and Spanish - Comfortable working with Microsoft Office and B2B CRM tools - Strong communication skills with a proactive and positive approach - Ability to multitask effectively, prioritise well and remain organised in a fast-paced environment - Strong attention to detail and a solutions-oriented mindset - Experience working with operational or Customer Success tooling such as CS platforms or ticketing systems is a plus - Familiarity with the corporate learning or HR and L&D space Company Description Dear recruiters there is no need to edit this.

Role Description - Act as the first point of contact for partner operational requests, coordinating internally with Product, Marketing, Tech, and Finance. - Support onboarding and ongoing execution of partnerships. - Monitor performance metrics and prepare reports & insights. - Support marketing campaigns and promotional initiatives. - Prepare business reviews and presentations for partners. - Conduct market research and competitive analysis. - Over time, independently manage smaller partners, driving retention and incremental growth. Qualifications - 1-3 years of experience in Business Operations, Customer Success, Account Management, or similar roles. - Fluency in both English and Spanish. - Experience in SaaS, digital products, mobile, or telco environments (VAS) is a plus. - Analytical mindset with solid Excel / Google Sheets skills. - Strong organisational and stakeholder management skills. - Ability to translate operational or technical topics into clear business language. - Proactive, solution-oriented attitude. - Portuguese and/or French is considered a plus. Company Description Dear recruiters there is no need to edit this.