Role Description - Client Onboarding - Support clients throughout the payroll implementation journey - Attend kick-off meetings and help deliver implementation projects - Build positive relationships with clients and provide regular updates on project progress - Act as the day-to-day contact for implementation-related queries - Payroll Configuration - Gather payroll and business requirements from clients - Configure payroll settings based on agreed requirements - Set up payroll calendars, earning and deduction codes, and other payroll elements - Support the configuration of reports and integrations where required - Data Migration - Assist clients with preparing payroll data for migration - Validate imported employee and payroll data - Identify and resolve data issues before go-live - Ensure data accuracy throughout the implementation process - Testing & Go Live - Support payroll testing and parallel payroll runs - Investigate and resolve testing issues alongside internal teams - Assist clients through go-live activities - Ensure implementation documentation is completed and signed off - Project Delivery - Keep project plans and documentation up to date - Attend internal and client project meetings - Track actions, risks and outstanding tasks - Escalate issues to senior consultants where required - Continuous Improvement - Maintain implementation documentation and best practice guides - Share knowledge and lessons learned with the wider team - Keep up to date with payroll legislation and product enhancements Qualifications - 2-4 years' experience in payroll, payroll implementation or payroll operations - Good understanding of payroll processes and payroll legislation - Experience using payroll or HRIS systems - Comfortable working directly with clients - Strong organisation and time management skills - Excellent communication skills - Good Excel and data validation skills - Able to manage multiple projects with support from senior colleagues - A collaborative approach and willingness to learn Requirements - Experience implementing payroll or HR software (Nice to Have) - Experience working with global or multi-country payrolls (Nice to Have) - Knowledge of APIs, integrations or data imports (Nice to Have) - Experience working in a consultancy or customer-facing environment (Nice to Have) Company Description Dear recruiters there is no need to edit this.

• Own a portfolio of customer accounts and drive their success with the product • Map customer data-migration schemas into the product's primitives by building playbooks • Handle web scraping, parsing, and computer-use tasks as part of implementation • Serve as the technical bridge between customers and the engineering team • Provide product feedback and surface gaps and bugs to engineering • Help keep customers happy and identify expansion opportunities

• Lead data migration for new customers — extract, analyze, clean, and import customer data with precision • Use AI-assisted tools and internal processes to define project scope and execute imports accurately • Configure API integrations between Event Temple and PMS or other hotel technology platforms • Set up new customer accounts and user access with accuracy • Build custom fields, menus, and account configurations as specified per customer • Liaise with the assigned CSM throughout the implementation — you own the technical pieces, they own the relationship • Troubleshoot and resolve any data or integration issues before and after go-live • Create and maintain implementation documentation — data specs, integration guides, process notes • Provide Reports on Import Scopes, timelines and challenges. • Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing • Manage collections for overdue accounts and drive reduction of delinquent churn • Conduct monthly billing audits to ensure accuracy across all active accounts • Track and report on AR aging, collections rate, and delinquent churn — with full ownership of this reporting • Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies

Role Description As an Implementation Engineer, you will own a portfolio of customers and be responsible for making them successful with the product. The core of the work is taking each customer's existing data-migration schemas and mapping them into the product's primitives by building "playbooks," the data-migration workflows that define how to extract and transform data. The role also involves web scraping, parsing, and computer-use tasks. This is a forward-deployed role that sits between the customer and the engineering team. It is an excellent training ground for anyone who wants to be a founder someday. Responsibilities - Own a portfolio of customer accounts and drive their success with the product - Map customer data-migration schemas into the product's primitives by building playbooks - Handle web scraping, parsing, and computer-use tasks as part of implementation - Serve as the technical bridge between customers and the engineering team - Provide product feedback and surface gaps and bugs to engineering - Help keep customers happy and identify expansion opportunities Qualifications - Some demonstrated technical skill, such as a stint as a junior engineer or scripting experience - Comfortable understanding JSON structures and general technical frameworks - Strong communication skills; able to be client-facing - Willing to grind in a hands-on startup environment - Bonus: CS background, go-to-market engineering experience, or accounting/ERP implementation experience Compensation - $110K-$140K base Work Model - Fully remote Industry - AI / Data Migration Software