• Lead data migration for new customers — extract, analyze, clean, and import customer data with precision • Use AI-assisted tools and internal processes to define project scope and execute imports accurately • Configure API integrations between Event Temple and PMS or other hotel technology platforms • Set up new customer accounts and user access with accuracy • Build custom fields, menus, and account configurations as specified per customer • Liaise with the assigned CSM throughout the implementation — you own the technical pieces, they own the relationship • Troubleshoot and resolve any data or integration issues before and after go-live • Create and maintain implementation documentation — data specs, integration guides, process notes • Provide Reports on Import Scopes, timelines and challenges. • Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing • Manage collections for overdue accounts and drive reduction of delinquent churn • Conduct monthly billing audits to ensure accuracy across all active accounts • Track and report on AR aging, collections rate, and delinquent churn — with full ownership of this reporting • Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies

Role Description As an Implementation Engineer, you will own a portfolio of customers and be responsible for making them successful with the product. The core of the work is taking each customer's existing data-migration schemas and mapping them into the product's primitives by building "playbooks," the data-migration workflows that define how to extract and transform data. The role also involves web scraping, parsing, and computer-use tasks. This is a forward-deployed role that sits between the customer and the engineering team. It is an excellent training ground for anyone who wants to be a founder someday. Responsibilities - Own a portfolio of customer accounts and drive their success with the product - Map customer data-migration schemas into the product's primitives by building playbooks - Handle web scraping, parsing, and computer-use tasks as part of implementation - Serve as the technical bridge between customers and the engineering team - Provide product feedback and surface gaps and bugs to engineering - Help keep customers happy and identify expansion opportunities Qualifications - Some demonstrated technical skill, such as a stint as a junior engineer or scripting experience - Comfortable understanding JSON structures and general technical frameworks - Strong communication skills; able to be client-facing - Willing to grind in a hands-on startup environment - Bonus: CS background, go-to-market engineering experience, or accounting/ERP implementation experience Compensation - $110K-$140K base Work Model - Fully remote Industry - AI / Data Migration Software

• Reconcile equity compensation financial reporting results between the customer’s prior results and NextGen. • Develop and deliver comparison reports for each reconciliation cycle. • Analyze comparison reports to identify and quantify calculation differences. • Provide clear reconciliation documentation that helps customers. • Reconcile participant- and grant-level equity data between the legacy platform and NextGen. • Validate share balances and grant lifecycle events. • Identify, quantify, and document administrative discrepancies and deltas. • Serve as a senior point of contact for customer stakeholders on assigned equity and reconciliation workstreams.

• Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party. • Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards. • Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines. • Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes. • Lead root cause analyses on implementation failures and develop corrective action plans. • Represent implementation in cross-functional strategic discussions and product development forums. • Mentor senior consultants and lead the knowledge development agenda for the implementation team.