SD Solutions

Role Description On behalf of FinTech Client #1, SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship! - Deliver world-class support to customers and ensure their success post-sales - Provide specialized support on technical and product issues, including managing customer escalations - Lead and coordinate cross-functional efforts to resolve complex customer issues, collaborating with Customer Success, Product, and Engineering teams - Act as a customer advocate by surfacing product feedback to internal stakeholders to help shape the product roadmap - Create and contribute to knowledge base articles to support team scalability and self-service Qualifications - 2+ years of hands-on technical support experience at a SaaS company, with a focus on delivering support through email, live chat, and phone - Proven experience managing multiple tickets simultaneously while maintaining high service quality (CSAT) - AI-forward mindset with experience leveraging AI tools to improve support efficiency and workflows - Experience in troubleshooting integration, data sync, and application-related issues - Strong communication skills — written, verbal, and active listening - Detail-oriented, well-organized, and able to prioritize in a fast-paced environment - Growth mindset with a passion for continuous learning - Strong creative thinking and problem-solving skills - Experience with ticketing systems such as Zendesk or similar platforms Requirements - Working hours: Mon-Fri 12-9 pm Georgian time with a flexibility to work in Midshift, starting between 11 - 2 pm. Benefits - Experience with NetSuite, QuickBooks, or other ERP systems; knowledge of accounting - Experience with payment systems and/or working at a Fintech company - Familiarity with HTML, API calls, or basic scripting Company Description A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to streamline supplier payments, mass payouts, and AP operations across international markets — replacing manual finance processes with automated, audit-ready workflows.

Role Description On behalf of ConstructionTech Client #1, SD Solutions is looking for a talented Revit Draftsman (Facade Design) to join the engineering team. - Develop detailed facade layouts and design documentation for high-rise buildings using Revit. - Create and optimize facade modulation and building envelope designs. - Define, develop, and maintain Revit families and family libraries. - Extract schedules, quantities, and technical data from Revit models. - Prepare sections, elevations, isometric views, and detailed construction drawings. - Collaborate with engineering teams to ensure accurate and efficient project delivery. - Support the development of BIM standards and drafting best practices. Qualifications - 5+ years of experience as a Revit Draftsman or BIM Modeler. - Strong proficiency in Revit and AutoCAD. - Experience preparing detailed architectural or facade construction drawings. - Experience creating and managing Revit families. - Ability to extract schedules and technical information from Revit models. - Strong attention to detail and understanding of construction documentation. - Ability to work independently and manage multiple tasks. - Good communication skills in English. Requirements - Experience designing building facades or curtain wall systems. - Experience with Revit plugins related to facade engineering. - Knowledge of facade wind load or structural load calculations. - Rendering and visualization experience. - Experience exporting production drawings to SolidWorks. - Previous experience working on high-rise or complex building envelope projects. Company Description An engineering firm specializing in the design and engineering of building facade envelopes for high-rise construction projects. Part of a long-established group with decades of industry presence, the organization also operates divisions focused on industrial painting and facade rehabilitation — serving government, infrastructure, and commercial clients.

Role Description On behalf of UrbanTech Client #1, SD Solutions is looking for a talented DevOps Engineer to join the R&D team. - Provide operation and responsibility of development and production environments. - Work with the R&D teams on cutting-edge technology over AWS Cloud. - Design, implement, and maintain infrastructure, efficient CI/CD pipelines, serverless services, Docker containers over Kubernetes. Qualifications - B.A/BSc in computer science from a known university/college. - 3+ years of experience as a DevOps engineer. - Great understanding of networking, Linux, and Windows administration. - 3+ years of experience with Amazon Web Services (VPC, EC2, S3, IAM, RDS, Lambda, Beanstalk, Route 53). - Strong infrastructure design abilities. - Scripting abilities in at least two of the following: (Bash, Python, PowerShell). - Proven experience with CI/CD pipelines (Terraform, Jenkins, Packer). - Proven experience with Docker containers and Kubernetes. - Must have experience with production environments. - Familiarity with Git version control. - Information security orientation. - Creative troubleshooting skills and out-of-the-box thinking. - Highly motivated and passionate about learning new technologies and methodologies. - Highly responsible, assertive, team player, and self-managed. - Fluent English. Requirements - Experience with system monitoring platforms (Newrelic, Prometheus). - Experience with centralized logging platforms (ELK). - Knowledge of configuration management (Puppet, Chef, Ansible). Benefits SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Company Description A mobile payments and driver services platform providing turnkey parking solutions to local governments and parking operators. The company has accumulated millions of registered users and achieved widespread adoption in its home market, becoming a go-to app for parking payments and vehicle-related services.

Role Description On behalf of FinTech Client #1, SD Solutions is looking for a talented Manager, Virtual Card Supplier Enablement. We are seeking a hands-on, results-driven front-line Manager to lead the day-to-day execution of our virtual card supplier enablement operation. This role is responsible for directly leading a team of 7–10 supplier enablement specialists who enable our customers’ suppliers to accept virtual card payments through outbound calls and email campaigns. - Coach, develop, and motivate the team day-to-day. - Provide real-time, hands-on coaching, feedback, and regular 1:1s to specialists. - Drive consistency and quality in outreach and documentation. - Own daily execution against targets, driven by data. - Be AI-forward by championing the adoption of AI and automation tools. - Uphold high customer experience standards in every supplier interaction. - Collaborate across teams and report on performance. Qualifications - 3+ years of front-line / direct people management experience in a high-volume operations or sales role. - Proven ability to drive performance against KPIs and SLAs. - A hands-on, coaching-first leadership style. - Strong data and metrics orientation. - Genuine interest in adopting AI and automation tools. - Bachelor’s degree in Business, Finance, Operations Management, or a related field, or equivalent practical experience. - Experience in payments, fintech, or B2B sales is strongly preferred. Requirements - Proficiency with Salesforce (CRM), Zendesk, MS Excel, and Google Suite. - Strong analytical skills and comfort using reporting tools and dashboards. - Excellent coaching, communication, and interpersonal skills. - Ability to prioritize, organize, and manage a team’s workload effectively. - Comfort working with and championing AI-enabled tools. Benefits - Details about the benefits offered by SD Solutions. Company Description A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to streamline supplier payments, mass payouts, and AP operations across international markets.

Role Description On behalf of FinTech Client #1, SD Solutions is looking for a Junior GRC/ Compliance Analyst to step onto a fintech unicorn rocketship! This role presents an exciting opportunity to work in a fast-growing company with great opportunities to make a difference. You will support Tipalti's third-party risk management program, helping to assess, monitor, and manage risks associated with vendors and external service providers. You'll work closely with the GRC Manager to mature and operationalize the TPRM function. - Conduct vendor onboarding risk assessments (security questionnaires, due diligence reviews) - Maintain and update the vendor risk register and assessment pipeline - Review vendor SOC 2 reports, security documentation, and certifications - Track vendor risk findings and follow up on remediation commitments - Support periodic vendor reassessments based on risk tier - Coordinate with internal stakeholders (Procurement, Legal, IT) on vendor reviews - Assist in building and improving TPRM workflows and documentation - Manage assessments within the GRC platform (Drata) Qualifications - Basic understanding of information security concepts (CIA triad, access control, data classification) - Familiarity with compliance frameworks (ISO 27001, SOC 2) - Strong organizational and communication skills - Ability to read and interpret vendor security documentation - Attention to detail and structured thinking Requirements - Experience with GRC tools (Drata, Vendict, or similar) - Basic knowledge of data privacy regulations (GDPR, CCPA) - Any security certification progress (CompTIA Security+, ISO 27001 Foundation) Benefits - End-to-end TPRM lifecycle in a high-growth fintech environment - Hands-on experience with ISO 27001 and SOC 2 operational controls - GRC tooling (Drata) and vendor risk workflows Company Description A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to streamline supplier payments, mass payouts, and AP operations across international markets — replacing manual finance processes with automated, audit-ready workflows.

• You design prompt injection scenarios in YAML, run them against frontier models, validate success rates, and submit passing tasks. • 5 high-quality tasks per week (full-time equivalent).

• Develop and maintain our SaaS platform using modern web technologies. • Collaborate with product and design teams to build user-friendly and scalable solutions. • Write clean, maintainable, and efficient code. • Troubleshoot and debug applications. • Stay up-to-date with emerging trends and technologies in web development.

• Lead the design, implementation, and deployment of ML/DL algorithms. • Apply quantitative analysis and an insightful presentation of data to see beyond the numbers and understand how our users interact with our growth product. • Apply data mining techniques, perform statistical analysis, and build high-quality predictive models. • Meet the business vision and strategy in accordance with the product innovation backlog. • Collaborate with the product and engineering teams to deliver usable and informative analytical interfaces.

• Lead the development of critical backend services within the Opmed.ai’s product • Design & Implement architectural improvements to enable scalability and robustness of our backend solution • Design and maintain schemas and data structures for our product. • Develop data integration processes and pipelines • Create ETL/Streaming processes to ingest & transform diverse data from customers • Establish scalable, efficient, automated processes for large-scale data analyses

• Lead and manage end-to-end client onboarding for the analytics platform implementations • Work hands-on with customers to design and implement event tracking plans • Support integration of client-side, server-side, and server-to-server events • Assist customers with SDK integrations and data validation • Advise on data architecture, including data warehouses and data lakes • Collaborate with business stakeholders, developers, and executives to align analytics goals • Translate technical concepts into clear, business-friendly explanations • Troubleshoot integration issues and provide best-practice recommendations • Act as a trusted technical partner during the onboarding phase