Harness

• Exceeding your number- Winning new enterprise logos • Forecasting correctly, communicating clearly, aligning brilliantly with the rest of the team • Not being afraid of being data driven - including using Salesforce and other tools to track your progress • Managing full sales cycle from prospect to close • Collaborating with other teams, including sales engineering and sales development

• Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success. • Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization. • Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes. • Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution. • Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk. • Drive achievement of Professional Services bookings and margin targets through accurate forecasting, opportunity management, and strategic engagement with key customer accounts. • Serve as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities, coaching stakeholders on service offerings, and integrating services into the standard customer journey. • Partner with delivery teams to translate customer requirements into detailed implementation plans and ensure a seamless transition from sales to execution. • Communicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams to enhance service offerings, go-to-market strategies, and delivery efficiency. • Create and deliver enablement content that educates internal teams on Professional Services capabilities, value propositions, methodologies, and best practices for positioning and selling services. • Occasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for new customer prospects that require a sales-sensitive implementation to be the “landing vehicle” for large deals, through a “Paid Pilot” product sales motion • Instill confidence in Prospects about Digital/DevSecOps/AI transformation journey and talk through the best practices, drawing upon personal lived experience as a technical leader and software engineering / devops veteran

• Own customer issues end-to-end — from first contact through root cause and resolution — across the product areas above. • Debug failures across integrations, APIs, agents, scanners, pipeline configurations, and runtime environments. • Use observability tooling (Datadog, Splunk, Prometheus, CloudWatch, or similar) to trace failures and identify root causes. • Reproduce bugs with clean, minimal reproduction steps and drive resolution in partnership with Engineering. • Participate in incident triage during escalations — help coordinate, communicate clearly, and deliver precise technical findings. Ownership of escalations grows as you build experience in the role. • Get on calls with customers to troubleshoot live — running screenshares, walking through logs, and driving toward resolution rather than deferring to async back-and-forth. • Communicate clearly with both hands-on engineers and managers who need the summary version. • Set honest expectations when issues are complex or slow-moving — customers should never be left wondering what is happening or who owns it. • Support customers through onboarding and implementation, sharing best practices and helping them reach a stable, working configuration. • Escalate issues to Engineering and Product with enough context to act immediately — reproduction steps, environment details, logs, and your own read on likely root cause. • Surface patterns across customer issues to influence roadmap, prioritise fixes, and advocate for usability improvements. • Maintain runbooks, troubleshooting guides, and playbooks so hard-won knowledge stays in the team. • When patterns emerge across customer issues, write scripts or automation to address them — reducing manual effort for yourself and the team. • Use AI tools to accelerate diagnostics, draft documentation, or build lightweight utilities that make the team faster.

Role Description Harness is redefining how companies deliver and release software with speed, safety, and confidence. As a Principal Product Marketing Manager (PMM), you will own the go-to-market story for Harness Continuous Delivery — our cornerstone product for delivering software through environments and into production quickly, safely, and securely. This is a high-impact role at the intersection of product, sales, and marketing. You’ll shape how the industry thinks about CD in the AI era, and drive our competitive edge against CD specialists like Octopus Deploy and Akuity, as well as DevOps platforms that include CD, like GitHub Actions and GitLab. Think of this role as the mini-CMO for your module. You’ll drive messaging, competitive positioning, sales enablement, customer storytelling, and analyst engagement while also influencing the roadmap with win/loss insights and customer feedback. It’s strategic, visible, and broad in scope, with plenty of hands-on execution to bring the story to life. Qualifications - 8+ years in product marketing or a technical role (product management, solutions engineering, architecture). - Strong foundation in the software delivery lifecycle. You understand how developers ship and manage code. - Experience with developer tooling, CI/CD, DevOps platforms, or testing tools. - Equally comfortable shaping high-level strategy and demoing features hands-on. - Exceptional communicator with a knack for turning technical detail into compelling customer value stories. - Collaborative, creative, and energized by working across product, sales, and marketing. Requirements - Own the category positioning for Harness Continuous Delivery and GitOps. - Define messaging, value props, and competitive differentiation. - Partner with Product to bring customer and market insights directly into roadmap decisions. - Represent the product in CABs, QBRs, and analyst briefings to ensure the voice of the customer is heard. - Build playbooks, AI bots, training, and competitive battlecards that help the field win. - Support high-stakes opportunities with product and persona expertise. - Ability to jump on a call at the last minute to demo the product for a prospect and help sales win the next meeting. - Identify and write compelling customer success stories that highlight business outcomes. - Partner with Sales on win/loss analysis and pipeline insights to sharpen GTM execution. - Develop thought-leadership assets, including blogs, briefs, videos, presentations, and campaigns. - Represent Harness at webinars, conferences, and in customer-facing conversations. - Recruit and prepare customer speakers for summits and events. - Perform funnel analysis to uncover optimization opportunities and drive adoption. - Lead win/loss and competitive intelligence to keep Harness sharp against market trends. - Gather and synthesize customer/market feedback to improve messaging and influence product strategy. Benefits - Competitive salary - Comprehensive healthcare benefits - Flexible Spending Account (FSA) - Flexible work schedule - Employee Assistance Program (EAP) - Flexible Time Off and Parental Leave - Monthly, quarterly, and annual social and team building events - Monthly internet reimbursement Company Description Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal. Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

• Serve as the primary technical resource for enterprise customers during complex troubleshooting, onboarding, and expansion • Code Fluency: Comfortable reading source code to understand how a product behaves • Own complex customer issues across Kubernetes (k8s), ECS, Docker, cloud platforms, and on-premise/hybrid environments • Perform root-cause analysis on pipeline failures, deployment issues, runner/agent connectivity, and secrets management errors • Debug infrastructure automation, execution logs, and metrics data across CloudWatch, Google Cloud Operations/Stackdriver, and Azure Monitor • Lead incident triage during escalations, coordinate cross-functionally, and deliver clear technical findings to Engineering • Reproduce edge-case bugs with clean reproduction steps and drive resolution in partnership with Product and Engineering • Develop and maintain runbooks, troubleshooting guides, and customer-facing playbooks

• Exceeding your number- Winning new enterprise logos • Forecasting correctly, communicating clearly, aligning brilliantly with the rest of the team • Not being afraid of being data driven - including using Salesforce and other tools to track your progress • Managing full sales cycle from prospect to close • Collaborating with other teams, including sales engineering and sales development

• Provide expert compensation consulting and analysis for client groups, ensuring internal equity and external competitiveness. • Support job evaluations, market pricing, and leveling of roles using compensation surveys (e.g., Radford, Mercer, WTW). • Collaborate with Talent Acquisition on compensation offers and hiring decisions. • Conduct ad hoc and cyclical compensation analysis (e.g., mid-year and year-end compensation review). • Partner with People Analytics to create compensation dashboards and insights. • Ensure compensation practices comply with legal requirements and internal policies. • Support the development and rollout of compensation structures, salary bands, and pay transparency initiatives. • Collaborate on compensation communication materials and training for managers and HR.

Role Description Harness Software Engineering Insights (SEI) is where engineering meets engineering intelligence. As part of this team, you’ll work on a deeply technical product that connects to 40+ developer tools like Jira and GitHub, processes millions of events, and turns raw SDLC data into actionable metrics. This is a product that engineers build for engineers, where you’ll see your work directly impact how thousands of developers build software. Expect challenges in data modeling, systems design, developer UX, and secure cloud integrations — all to help engineers and leaders build faster, better, and smarter. - Design, develop, deploy and maintain critical software in a fast-paced quality conscious Java environment. - Author software functional specifications and design documents for features developed. - Quickly understand complex systems/code and own key pieces of the system, including the delivered quality. - Work in an agile environment, using iterative development cycles and a short customer feedback loop. - Design and implementation of scalable backend software solutions. - Diagnose and troubleshoot complex problems in a distributed computing environment. - Perform peer reviews of specifications, design, and code. - Work alongside Site Reliability Engineers/DevOps and cross functional teams to deploy software or diagnose/troubleshoot any production related issues. Qualifications - 8-10+ years of experience developing highly scalable, distributed applications, products, and backend services using Java. - A desire to build products that solve complex technical problems for end users. - Experience with relational databases like MySQL, PostgreSQL. - Experience with SQL query tuning, performance optimizations is a plus. - Experience with search frameworks like Elasticsearch, SOLR is a plus. - Experience with applications hosted on AWS/Azure/GCP is a plus. - Familiarity with Docker and CI/CD processes is a plus. - Deep understanding of how distributed resilient software is built and deployed. - Excellent problem solving and debugging skills. - Experience working in short release cycles. Requirements - Ready to Build Something Engineers Love. This is your chance to shape the systems that shape how software gets built. Benefits - Competitive salary. - Comprehensive healthcare benefits. - Flexible Spending Account (FSA). - Employee Assistance Program (EAP). - Flexible Time Off and Parental Leave. - Quarterly Harness TGIF-Off / 4 days. - Monthly, quarterly, and annual social and team-building events. - Recharge & Reset Program. - Monthly internet reimbursement. - Commuter benefits.

Role Description Harness is looking for sales champions and leaders who are as passionate about building the next great software company as they are about blowing out their numbers every quarter. About the Role - Exceeding your number - Winning new enterprise logos - Forecasting correctly, communicating clearly, aligning brilliantly with the rest of the team - Not being afraid of being data driven - including using Salesforce and other tools to track your progress - Managing full sales cycle from prospect to close - Collaborating with other teams, including sales engineering and sales development About You - A proven track record of driving and closing enterprise deals - Account planning and execution skills - Ability to sell C-Level and across both IT and business units - Consistent overachievement of quota and revenue goals with a strong W2 track record - Understands the value of utilizing a strong sales methodology such as MEDDPIC when building pipeline and qualifying opportunities - Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement - Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment - Bachelors Degree or equivalent Work Location The role will be Remote in Sweden. Benefits - Competitive salary - Comprehensive healthcare benefits - Flexible work schedule - Paid Time Off and Parental Leave - Monthly, quarterly, and annual social and team building events - Monthly internet reimbursement - Quarterly Harness TGIF-Off / 4 days

Role Description Harness is looking for sales champions and leaders who are as passionate about building the next great software company as they are about blowing out their numbers every quarter. Key Responsibilities - Exceeding your number - Winning new enterprise logos - Forecasting correctly, communicating clearly, aligning brilliantly with the rest of the team - Not being afraid of being data driven - including using Salesforce and other tools to track your progress - Managing full sales cycle from prospect to close - Collaborating with other teams, including sales engineering and sales development Qualifications - A proven track record of driving and closing enterprise deals - Account planning and execution skills - Ability to sell C-Level and across both IT and business units - Consistent overachievement of quota and revenue goals with a strong W2 track record - Understands the value of utilizing a strong sales methodology such as MEDDIC when building pipeline and qualifying opportunities - Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement - Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment - Bachelors Degree or equivalent Work Location This is a Remote role. Benefits - Competitive salary - Comprehensive healthcare benefits - Flexible work schedule - Paid Time Off and Parental Leave - Monthly, quarterly, and annual social and team building events - Monthly internet reimbursement - Quarterly Harness TGIF-Off / 4 days