Role Description We are currently seeking a Salesforce Senior Technical Lead / Architect (Amazon Connect & Salesforce Service Cloud Voice) to join our team in Dallas, Texas (US-TX), United States (US). This position is responsible for overseeing the technical aspects of Salesforce solutions development and implementation and will require a strong Salesforce background, experience in Salesforce development, and leadership skills. - Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products. - Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality. - Develop custom solutions and interfaces leveraging the Salesforce platform. - Lead the hands-on technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity. - Create and maintain comprehensive technical documentation including design specifications, deployment guides & system support guides. - Lead and manage end-to-end Salesforce projects. - Design and develop customizations using Salesforce.com developer toolkit. - Architect, design, and develop custom applications on the Salesforce platform using Apex programming. - Establish and maintain user roles, profiles, security settings, access levels, and sharing rules. - Perform data migration and maintain data quality using standard Salesforce data tools. - Guide and mentor the development team, ensuring code and design quality. - Collaborate with stakeholders to manage and prioritize project backlogs. - Stay current with Salesforce updates and new technologies and leverage them to bring business benefits. - Ensure the Salesforce system aligns with company’s business processes and collaborate with stakeholders to continually improve and further optimize the system. - Perform code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used. - Provide mentorship and supervise development team. - Stay up to date with the latest Salesforce updates and features to provide guidance on best practices and new functionalities. - Designing and implementing Salesforce-based systems and applications to meet business requirements. - Leading a team of Salesforce developers and ensuring best practices in development and integration are followed. - Collaborating with stakeholders to gather requirements and define project scope, while maintaining high technical standards. - Provide technical expertise and guidance to business stakeholders to ensure effective use of Salesforce for their needs. - Proven experience in DevOps - Deployment (SIT/UAT/Prod) and Prod troubleshooting/fixes. Qualifications - 12+ years of experience in Salesforce Ecosystem and integrations experience with various systems. - 5+ years or more with experience in Salesforce Service Cloud Voice and Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers). - 5+ years as a Salesforce Technical Lead. - 5+ years of Salesforce architecture, services, and security model. - 5+ years experience with Salesforce Development Toolkit (Apex, Visualforce, LWC, Lightning, etc.). - 5+ years experience in hands-on development leverages design patterns, integrations and SF Architecture. - 5+ years experience in DevOps - Deployment (SIT/UAT/Prod) and Prod troubleshooting/fixes. - 3+ years experience in AWS and Databricks. - 5+ years Salesforce’s data model and how and when to create custom objects, junction objects, and other model items. - 5+ years experience with Agile development methodologies and tools i.e. Jira. Preferred Skills - Excellent analytical, problem-solving, and communication skills. - Experience leading and mentoring a team of developers. - Must have Salesforce Certified Platform Developer I, Certified Sales Cloud and Service Cloud. - BS/MS degree in Computer Science, Information Technology or relevant field. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short and long term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits.