Role Description As a key player in Auvik’s customer success team, you’ll drive expansion and retention by helping our existing customers unlock the full value of our product—ultimately fueling revenue growth. You’ll be a strategic partner to your accounts, guiding adoption, identifying upsell opportunities, and influencing renewals. Internally, you’ll act as the customer’s voice across Product, Sales, Marketing, and Support, ensuring a seamless experience that supports both their success and Auvik’s. You’ll manage a portfolio of customers, lead them through implementation and product integration, and connect them to the right resources to maximize satisfaction and long-term partnership. What will I be doing? - Manage Client Relationships: Be the primary point of contact for a portfolio of customers, building and maintaining positive, long-term relationships. - Support Customer Success: Understand your clients’ needs and help them implement Auvik effectively within their operations, from initial adoption through ongoing use. - Achieve Sales Targets: Meet and exceed revenue targets by upselling and cross-selling additional products or services to your accounts. - Drive Product Utilization: Develop strategies to ensure your clients are maximizing the value of Auvik’s features and are aware of new updates and developments. - Collaborate with Teams: Work with Auvik’s internal teams (e.g., onboarding, product, support) to ensure seamless client experiences and effective solutions. - Customer Training and Demos: Conduct product demos and training sessions to help clients adopt and use Auvik’s features to their full potential. - Provide Feedback: Collect and document feedback from customers regarding potential product improvements or new features, sharing insights with our engineering and product teams. - Resolve Problems: Address client issues in a professional and timely manner, ensuring that solutions are both effective and aligned with customer needs. Qualifications - Proven ability to manage client relationships, particularly in a SaaS or IT service provider context, with a focus on driving revenue and demonstrating business value. - Experience developing and executing plans that drive product adoption and growth within customer accounts. - A solid understanding of IT concepts and the ability to apply them to help grow and improve their service offerings. - Comfortable identifying opportunities to upsell and cross-sell, with a track record of meeting or exceeding sales targets. - Strong ability to assess and address client challenges, and a knack for offering creative, practical solutions. - Excellent communication, organizational and interpersonal skills. - Ability to manage client concerns and conflicts with professionalism, ensuring positive outcomes. - A passion for technology and the ability to quickly grasp new products, features, and functionalities. - A commitment to continuous improvement. Requirements - Knowledge of IT infrastructure operations or IT service provider business concepts. - Knowledge of Salesforce. Benefits - Comprehensive health and dental benefits plan. - Wellness spending account. - GRSP matching program. - Flexible paid time off. - Paid parental leave program. - Remote working subsidies. Compensation Details The hiring range for this position is listed below. Compensation offered for candidates in this role is based on a number of factors including job-related skills, knowledge, and experience. These factors may cause your compensation to vary within the range outlined below. OTE (Base + Target Incentive) Range: $87,000 — $113,500 CAD

Role Description Für unsere offene Position als Account Manager suchen wir dich! Im Vertriebsinnendienst wirst du mit unserer B2B Kundschaft zusammenarbeiten und stabile sowie langfristige Geschäftsbeziehungen entwickeln. Der Fokus des Remarketing Departments liegt darin, unsere B2B-Partner dabei zu unterstützen, online Autos zu verkaufen. AUTO1.com Remarketing ist eines der am stärksten wachsenden Marken der AUTO1 Group, Europas führender Plattform für den Automobilhandel. Wir revolutionieren durch einfachste Prozesse und eine digitale Infrastruktur den B2B Automobilhandel. - Die Begeisterung von Autohändlern und Autohändlerinnen für die digitale Vermarktung von Gebrauchtwagen auf unserer europaweit führenden Online-Auktionsplattform AUTO1.com. - Das Aufbauen deines eigenen deutschlandweiten Händlernetzwerks und die individuelle Beratung deiner Kunden und Kundinnen. - Die bedarfsgerechte Betreuung des gesamten Ankaufprozesses der Fahrzeuge - von der ersten Anfrage bis zum Abschluss der europaweiten Verkaufsabwicklung. - Das Streben, weitere Autohändler für unser Produkt und unseren Service zu begeistern. Qualifications - Du hast Benzin im Blut und konntest idealerweise bereits berufliche Kenntnisse in der Automobilbranche sammeln, z.B. als Automobilverkäufer, Automobileinkäufer. - In dir lodert das Vertriebsfeuer - Berufserfahrung im Account Management/Sales, ob Vertriebsinnendienst oder in kommunikativen Bereichen sowie Cross-selling und Up-selling. - Ein hohes Maß an Eigeninitiative, unternehmerisches Denken und die Kompetenz, Ziele erfolgreich zu erreichen. - Du bringst Begeisterung als auch Affinität für digitale Lösungen und Vertriebskanäle mit. - Deine Kommunikations- und Ausdrucks­fähig­keit in Deutsch ist ausgezeichnet. Benefits - Attraktives, marktgerechtes und leistungsförderndes Provisionsmodell. - Genieße zweimal die Woche kostenlose Snacks & Softdrinks in unseren Offices (Berlin, Köln, Hannover) und drei HO-Tage oder arbeite, je nach Wohnort, bis zu 100% remote! - Moderne IT-Ausstattung & IT-Support. - 28 Urlaubstage stehen dir zur Verfügung, um dich zu erholen. Nach einem weiteren Jahr steigt dein Anspruch auf 30 Urlaubstage an. - Ein attraktiver Rabatt auf den Kauf eines neuen Autos bei Autohero - ein exklusives Angebot für dich! - Ein übergesetzlicher Zuschuss zur betrieblichen Altersvorsorge. Wir kümmern uns um dich, auch über deine Arbeitszeit hinaus! - Unsere Mitarbeiterplattform bietet zahlreiche Rabatte für deine Einkäufe - du profitierst von exklusiven Vergünstigungen. Contact Mi Phan

Role Description We are looking for an SMB Account Manager for our Account Management team here at Greenhouse! As an Account Manager, you will own the entire customer relationship, including: - Renewals - Adoption and product optimization strategy - Upselling of new products into our rapidly growing ecosystem of customers You will ensure a premium experience for our customers by: - Understanding their business objectives - Collaborating with cross-functional partners to streamline workflows and communication processes within Greenhouse Who will love this job - A strategic hunter – you thrive in a competitive environment, driving revenue by recommending the best solution for both Greenhouse and our customers - A thoughtful mediator – you're successful, effective, and helpful through tough situations and hard-to-close negotiations - A collaborative teammate – you love working with others and utilizing strong partnerships to achieve the best outcome - A hardworking problem solver – you're not afraid to test, iterate, and chip in ideas when it comes to solutions What you’ll do - Efficiently manage and prioritize relationships within a high-velocity book of business - Develop strategic account plans to identify expansion and upsell opportunities - Maintain an active pipeline of forecasted renewals and expansions to consistently meet or exceed quota objectives - Establish yourself as a strategic partner to key stakeholders and executive champions within your named accounts - Proactively identify at-risk accounts and own resolution strategies to mitigate churn risk - Be an active participant in building and improving internal operational processes - Additional projects and responsibilities as business needs require Qualifications - Experience in a goal-oriented, customer-facing role (such as SDR, CSM, or AM) with a history of carrying a quota or performance-based targets - Exceptional verbal, written, and presentation skills - Excellent time and process management skills - Strong pipeline management and familiarity with Salesforce - Proven success navigating organizations and ability to quickly identify decision makers for SaaS investments - Your own unique talents and transferable skills Requirements - Applicants must be currently authorized to work in the United States on a full-time basis Benefits - Medical, dental, and vision insurance - Basic life insurance - Mental health resources - Financial wellness benefits - Fully paid parental leave program - Short-term and long-term disability coverage - 401(k) plan and company match - Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave per calendar year - Non-exempt employees accrue up to 20-25 days of paid vacation time annually - Exempt employees have flexible paid time off (PTO)

• Own and expand a portfolio of strategic partner-led accounts, driving revenue growth and expansion through joint account planning and execution • Drive structured pipeline creation with partners through target account mapping, new logos, and cross-sell/upsell identification • Influence deal strategy and pricing for partner-led opportunities • Conduct Quarterly Business Reviews (QBRs) with partners to assess performance, align on growth priorities, and drive accountability to targets • Drive forecast accuracy and revenue predictability with partners, with a strong focus on bookings and ARR growth, retention, and pipeline conversion • Build and continuously improve partner selling capability, ensuring partners can independently position, scope, and progress Accruent deals efficiently • Develop and manage a partner recruitment pipeline, aligned to Accruent’s growth priorities and target profiles • Recruit new, strategic partners to expand our partner ecosystem with a focus on partners with SaaS capabilities • Scale partner motions regionally, adapting GTM approaches, messaging, and enablement to local market conditions • Own partner onboarding and enablement outcomes, ensuring partners are successfully activated, certified, and able to sell Accruent solutions • Drive accountability for partner enablement through onboarding, including training completion and certifications post-onboarding • Track and manage partner performance through daily visual management, ensuring clear visibility into pipeline, progress against targets, and risks • Apply the Fortive Business System (FBS) to identify inefficiencies and proactively improve the partner experience and internal processes • Accountable for partner deal execution, including quoting and order processes • Spend time “at gemba” (where the work is done) by meeting in-person with partners and customers to understand their challenges, and uncover new opportunities • Drive cross-functional action across Sales, Product, Enablement, Services, Marketing, Deal Desk and other cross-functional teams to improve our partner channel