Greenhouse logo
Greenhouse

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

SMB Account Manager

Location

United States

Posted

2 days ago

Salary

$71.4K / year

Seniority

Lead

Job Description

SMB Account Manager

Greenhouse

Role Description We are looking for an SMB Account Manager for our Account Management team here at Greenhouse! As an Account Manager, you will own the entire customer relationship, including: - Renewals - Adoption and product optimization strategy - Upselling of new products into our rapidly growing ecosystem of customers You will ensure a premium experience for our customers by: - Understanding their business objectives - Collaborating with cross-functional partners to streamline workflows and communication processes within Greenhouse Who will love this job - A strategic hunter – you thrive in a competitive environment, driving revenue by recommending the best solution for both Greenhouse and our customers - A thoughtful mediator – you're successful, effective, and helpful through tough situations and hard-to-close negotiations - A collaborative teammate – you love working with others and utilizing strong partnerships to achieve the best outcome - A hardworking problem solver – you're not afraid to test, iterate, and chip in ideas when it comes to solutions What you’ll do - Efficiently manage and prioritize relationships within a high-velocity book of business - Develop strategic account plans to identify expansion and upsell opportunities - Maintain an active pipeline of forecasted renewals and expansions to consistently meet or exceed quota objectives - Establish yourself as a strategic partner to key stakeholders and executive champions within your named accounts - Proactively identify at-risk accounts and own resolution strategies to mitigate churn risk - Be an active participant in building and improving internal operational processes - Additional projects and responsibilities as business needs require Qualifications - Experience in a goal-oriented, customer-facing role (such as SDR, CSM, or AM) with a history of carrying a quota or performance-based targets - Exceptional verbal, written, and presentation skills - Excellent time and process management skills - Strong pipeline management and familiarity with Salesforce - Proven success navigating organizations and ability to quickly identify decision makers for SaaS investments - Your own unique talents and transferable skills Requirements - Applicants must be currently authorized to work in the United States on a full-time basis Benefits - Medical, dental, and vision insurance - Basic life insurance - Mental health resources - Financial wellness benefits - Fully paid parental leave program - Short-term and long-term disability coverage - 401(k) plan and company match - Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave per calendar year - Non-exempt employees accrue up to 20-25 days of paid vacation time annually - Exempt employees have flexible paid time off (PTO)

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