Element Biosciences

Role Description We are seeking an experienced Channel Account Manager – Italy who will play a pivotal role in establishing and managing the sales and post-sales support of Element’s AVITI system and consumables products through a network of regional distributors. This is an incredible opportunity for someone who is passionate about developing and growing the channel sales in line with the company’s objectives. - Identify, evaluate, develop and maintain negotiation with Italian distribution partners - Assist distribution sales teams to drive growth of Instrument and Consumable product lines - Analyze and implement all operational plans to drive revenue and prepare required forecasts for executive management - Coordinate innovative sales and marketing campaigns to ensure rapid increase in sales - Develop mechanisms for technical training for all distribution employees in pre and post sales - Advocate on behalf of the distributor partners and their end users across Element’s organization - Own the resolution of complex problems by connecting the right internal resources with external partners and clients - Supervise effective maintenance of pipeline and ensure punctual reporting mechanism to strengthen management - Design various strategic plan to improve sales and marketing plans in distributor markets including EMEA - Manage everyday communication with distributors and own escalation of issues and opportunities - Monitor regional competitors in specific markets and provide report for expansion chances/opportunities Qualifications - Degree in life science or biomedical engineering - advanced degree preferred - Significant sales management experience, with a strong preference for NGS Capital Sales - Excellent communicator with prior experience working with distributors and effectively engage with customers - Highly motivated self-starter, with the ability to think innovatively and work independently - Demonstrated organizational and time management skills - Strong relationship and networking skills and can lead through influence - Commercially astute with strong negotiating skills - Proven experience conducting market analysis and identifying new opportunities - A high level of business acumen, particular to the Life Science tools market - Ability to work with people across different cultures and nationalities - Ability to work effectively under pressure - The drive and commitment to achieve personal and company goals - Knowledge of Salesforce.com is desirable - Fluent in English, additional regional languages are great to have - The ability and willingness to travel both domestically and internationally Requirements - Frequently moves boxes weighing up to 20 pounds - Must be flexible in working hours as this position may require customer support during non-regular business hours Location - Remote – Italy mandatory Travel - Domestic and International travel up to 50% Job Type - Full-time Benefits - In addition to base compensation noted above, you will be eligible for stock options, sales commission and other competitive factors in the overall total rewards package. - Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience. Company Description We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

• Frequently traveling to the customer site is required • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments • Supporting commercial team and customers in their technical applications and providing product training • Working with a diverse distributor network to train and support their teams in a timely manner • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge • Delivering customer training and workshops, both in-person and remote • Utilizing service CRM software to accurately identify and document customer opportunities • Collaborating with internal partners to resolve customer issues and improve processes

• Frequently traveling to the customer site is required • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments • Supporting commercial team and customers in their technical applications and providing product training • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge • Delivering customer training and workshops, both in-person and remote • Utilizing service CRM software to accurately identify and document customer opportunities • Collaborating with internal partners to resolve customer issues and improve processes

• Frequently traveling to the customer site is required • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments • Supporting commercial team and customers in their technical applications and providing product training • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge • Delivering customer training and workshops, both in-person and remote • Utilizing service CRM software to accurately identify and document customer opportunities • Collaborating with internal partners to resolve customer issues and improve processes

• Frequently traveling to customer sites is required • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments • Supporting commercial team and customers in their technical applications and providing product training • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies • Mentoring and leading a team of Field Application Scientists • Traveling with members of the team to develop their training and troubleshooting skill sets • Leading regional team calls to develop tactical frameworks to address the needs of the region • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge • Collaborating with other cross functional leaders to improve processes and work to scale the organization • Delivering customer training and workshops, both in-person and remote • Utilizing service CRM software to accurately identify and document customer opportunities • Collaborating with internal partners to resolve customer issues and improve processes

• Provide frontline technical customer support for customer inquiries and system issues via phone and email • Manage Instrument and software related customer issues with internal and external support teams to drive issue resolution • Triage general customer complaints and delineate applications vs software vs hardware issues • Partner closely with regional and global field service and field applications teams to quickly diagnose and address customer end-to-end workflow issues • Contribute to the development of instrument troubleshooting methods and tools • Respond to customer end-to-end workflow inquiries as part of pre-sales support • Utilize service CRM software to dispatch and accurately document work in a timely manner • Influence and contribute to customer success initiatives through improvements to KPIs (Complaint Rate, Mean Time to Repair, Mean Time Between Failure, Warranty Replacement Rate, etc.) • Identify and contribute to group continuous improvement initiatives • Intake and triage distribution partner support escalations and inquiries • Maintain changes to knowledge databases, website, and other company-managed technical information • Provide instrumentation and software feedback to R&D and product quality teams to develop continuous improvement on existing platforms and influence development of future products • Display professionalism, understanding, tact, and technical knowledge in all customer interactions • Interface with internal R&D project teams to develop tech support centric collateral for new product and product extensions

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identifying root causes and resolving product issues in the field • Collaborating with internal partners to resolve customer issues and improve processes • Interacting with customers to offer and assist in service contract sales and other service products • Assessing maintenance/service needs and implementing a plan of action for instrument service • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. • Utilizing service CRM software to accurately document work in a timely manner • Frequent travel inside EMEA Region

• Frequently traveling to the customer site is required • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments • Supporting commercial team and customers in their technical applications and providing product training • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge • Delivering customer training and workshops, both in-person and remote • Utilizing service CRM software to accurately identify and document customer opportunities • Collaborating with internal partners to resolve customer issues and improve processes

Role Description We are seeking a Tender Specialist who will play a pivotal role in managing and coordinating tender activities across global markets for Element instruments, consumables, and services. This is an incredible opportunity for someone who is passionate about tenders, thrives in a cross-functional environment, and can ensure compliant and competitive tender submissions. This position will also provide opportunities to collaborate with leaders across the organization and gain insights into commercial strategy, pricing, and market access across global markets. This role will report to the Senior Manager, Inside Sales, and will be a remote role with a preference in The Netherlands. Essential Functions and Responsibilities - Lead end-to-end coordination of tender submissions across global markets - Ensure compliance with legal and regulatory requirements - Collaborate with Sales, Finance, Legal, and Marketing teams - Support pricing strategy and margin optimization - Maintain tender documentation and audit readiness - Develop templates and improve tender processes - Track competitive activity and market trends - Support vendor documentation Qualifications - Bachelor’s degree in Life Sciences, Business, or related field - 3–7+ years of experience in tender management or commercial operations - Experience in life sciences, diagnostics, or medical devices preferred - Familiarity with European procurement processes preferred - Experience with CRM systems (Salesforce preferred) - Fluent in English (required); additional European languages a plus - Strong project management and organizational skills - Attention to detail and documentation accuracy - Strong communication and stakeholder management skills - Commercial and pricing acumen Requirements - Frequently moves boxes weighing up to 20 pounds - Must be flexible in working hours as this position may require customer support during non-regular business hours Location - Remote – The Netherlands preferred Travel - Up to 10% or as needed Job Type - Full-time Benefits - In addition to base compensation, you will be eligible for stock options and a discretionary annual bonus. - Base compensation will depend on multiple factors, including geographic location, qualifications, and experience. Company Description We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness. We are seeking an experienced Field Applications Scientist who will play a pivotal role supporting our growing customer base in the EMEA region. This is an incredible opportunity for someone who is passionate about seeing customer success and winning for the company. We are looking for candidates with a solid background in NGS sample and library prep workflows as well as cell biology. The hired candidate will need to be physically located in the territory and be willing to travel frequently to customer sites. This role will report to the Senior Manager, Field Applications - EMEA, and will be a remote role with a preference in the Czech Republic. If you possess the following and want to make a meaningful impact, we invite you to explore this role. Essential Functions and Responsibilities: - Frequently traveling to the customer site is required - Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments - Supporting commercial team and customers in their technical applications and providing product training - Working with a diverse distributor network to train and support their teams in a timely manner - Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions - Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites - Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies - Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge - Delivering customer training and workshops, both in-person and remote - Utilizing service CRM software to accurately identify and document customer opportunities - Collaborating with internal partners to resolve customer issues and improve processes Education and Experience: - Bachelors degree with 4+ years or Masters degree with 2+ years in NGS library construction (a combination of experience and education may be considered) - Hands-on experience with cell culture and tissue handling required - Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred - Must be highly motivated and have strong problem-solving ability - Experience with cell biology, microscopy, and multiomics is preferred - Excellent communication and strong relationship building skills - Highly collaborative and adaptable; able to work well within multidisciplinary teams - Skilled in nucleic acids and protein analytical methods - Generate high quality and reproducible wet-lab data from established protocols - High degree of comfort navigating technical project discussions - Must be able to work independently and as a team player - Demonstrated account management skills - English speaking and second language is preferable Physical Requirements: - Frequently moves boxes weighing up to 20 pounds - Must be flexible in working hours as this position may require customer support during non-regular business hours Location: - Remote – Czech Republic preferred Travel: - International travel up to 80% Job Type: - Full-time In addition to base compensation noted above, you will be eligible for stock options and sales commission. Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience. We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.