• You will work as a Field Engineer (m/f/d) for the Danish market, providing first-class technical support and customer service while collaborating closely with customers, sales teams, and technical experts. • Monitor market trends and analyze product performance, including benchmarking against competitor products through field data collection. • Act as a trusted technical partner for customers and sales teams, providing expert support across Truck & Bus, Passenger Car, Agricultural tires, and Tire Monitoring Systems. • Investigate and resolve technical issues and customer complaints, delivering effective solutions both on-site and remotely. • Deliver engaging technical training sessions for customers, business partners, and internal teams. • Support the planning, execution, and evaluation of tire testing activities in close collaboration with the European Technical Team. • Prepare clear technical documentation, reports, and performance analyses to support informed decision-making. • Contribute to cross-functional projects and represent the company at national and international trade fairs and industry events.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Maintains currency on all technical certifications • Assesses product/equipment performance based on field support data; recommends modifications or improvements • Uses initiative and dedication through positive use of downtime to consistently exceed customer and company requirements

• Perform all types of scheduled maintenance activities for assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades. • Troubleshoot, diagnose, and repair da Vinci® Surgical System and associated equipment within specified territory in accordance with procedures and within designated timeframes. • Coordinate and perform system and hardware delivery and installation. • Competent in knowledge and implementation of O.R. protocol and HIPAA standards. • Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes. • Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, laptops, iPads, and any other company owned or issued assets. • Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support, provide hospital contacts to other Intuitive teams, etc. • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies • Complete all required training items to include, but not limited to; equipment training for da Vinci® Surgical System in assigned territory, Intuitive Surgical University classes, and professional development courses as required by management • Maintain all aspects of assigned territory to include, but not limited to; responding to customer needs, establishing a rapport with assigned customer base, supporting customer training and events as required. • Conduct site visit, verify through visit checklist if the hospital CSSD “Central Sterile Supply Department” fulfill all ISI requirements for I&A reprocessing handling. Provide customer with all reprocessing requirements for safe and qualitative reprocessing handling. • Provide customer training on new I&A release requiring new reprocessing method or directives on new cleaning methods available. • Support customer I&A complains, conduct failure analysis, provide adequate customer feedback, engage customer training to improve safety and reliability according to Intuitive I&A reprocessing standards. • Understand and comply with all department and company policies. • Provide management with a quarterly territory review and assessment. • Ad hoc tasks assigned by management.