• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Maintains currency on all technical certifications • Assesses product/equipment performance based on field support data; recommends modifications or improvements • Uses initiative and dedication through positive use of downtime to consistently exceed customer and company requirements

• Perform all types of scheduled maintenance activities for assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades. • Troubleshoot, diagnose, and repair da Vinci® Surgical System and associated equipment within specified territory in accordance with procedures and within designated timeframes. • Coordinate and perform system and hardware delivery and installation. • Competent in knowledge and implementation of O.R. protocol and HIPAA standards. • Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes. • Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, laptops, iPads, and any other company owned or issued assets. • Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support, provide hospital contacts to other Intuitive teams, etc. • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies • Complete all required training items to include, but not limited to; equipment training for da Vinci® Surgical System in assigned territory, Intuitive Surgical University classes, and professional development courses as required by management • Maintain all aspects of assigned territory to include, but not limited to; responding to customer needs, establishing a rapport with assigned customer base, supporting customer training and events as required. • Conduct site visit, verify through visit checklist if the hospital CSSD “Central Sterile Supply Department” fulfill all ISI requirements for I&A reprocessing handling. Provide customer with all reprocessing requirements for safe and qualitative reprocessing handling. • Provide customer training on new I&A release requiring new reprocessing method or directives on new cleaning methods available. • Support customer I&A complains, conduct failure analysis, provide adequate customer feedback, engage customer training to improve safety and reliability according to Intuitive I&A reprocessing standards. • Understand and comply with all department and company policies. • Provide management with a quarterly territory review and assessment. • Ad hoc tasks assigned by management.

Role Description The Senior Field Service Technician’s primary function is the installation, repair, maintenance, and management of both Sharp and Pregis Packaging Systems/Equipment, with a predominant focus on Pregis’ automation equipment. Responsibilities include: - Ensuring high-quality service by minimizing errors, preventing equipment damage, and reducing customer callbacks and dissatisfaction. - Performing inspections and advising customers on methods to minimize downtime and operational interruptions. - Coordinating complex equipment installations and ensuring proper system functionality through customer follow-up. - Serving as a technical expert on assigned products, resolving complex issues and maintaining deep knowledge of functions and applications. - Training, mentoring, and supporting customers and field service staff in advanced troubleshooting and problem-solving. - Analyzing equipment performance and executing debugging and correction of operating procedures. - Supporting field testing of new products, updates, and change orders, including performance analysis and reporting. - Preparing accurate and complete service documentation, reports, and required paperwork. - Managing and maintaining control of parts and service tool inventory with accurate recordkeeping. Qualifications - Associate degree with a strong mechanical-electrical background (Preferred). - 5+ years of experience in field service, assembler, or factory service engineering roles; or hands-on work experience in field service or related technical environments. - Electro-mechanical skills and ability to read blueprints/manuals/electrical schematics. - Strong electrical troubleshooting, calibration, and maintenance skills. Preferable experience with HMIs, PLCs, and vision systems. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. Requirements - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 75% travel. Compensation The base pay range for this role is estimated to be $80,000 to $85,000, depending on experience and skills. Actual base pay could vary based on performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of Pregis’ total compensation package. Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.