Role Description The Senior Field Service Technician’s primary function is the installation, repair, maintenance, and management of both Sharp and Pregis Packaging Systems/Equipment, with a predominant focus on Pregis’ automation equipment. Responsibilities include: - Ensuring high-quality service by minimizing errors, preventing equipment damage, and reducing customer callbacks and dissatisfaction. - Performing inspections and advising customers on methods to minimize downtime and operational interruptions. - Coordinating complex equipment installations and ensuring proper system functionality through customer follow-up. - Serving as a technical expert on assigned products, resolving complex issues and maintaining deep knowledge of functions and applications. - Training, mentoring, and supporting customers and field service staff in advanced troubleshooting and problem-solving. - Analyzing equipment performance and executing debugging and correction of operating procedures. - Supporting field testing of new products, updates, and change orders, including performance analysis and reporting. - Preparing accurate and complete service documentation, reports, and required paperwork. - Managing and maintaining control of parts and service tool inventory with accurate recordkeeping. Qualifications - Associate degree with a strong mechanical-electrical background (Preferred). - 5+ years of experience in field service, assembler, or factory service engineering roles; or hands-on work experience in field service or related technical environments. - Electro-mechanical skills and ability to read blueprints/manuals/electrical schematics. - Strong electrical troubleshooting, calibration, and maintenance skills. Preferable experience with HMIs, PLCs, and vision systems. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. Requirements - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 75% travel. Compensation The base pay range for this role is estimated to be $80,000 to $85,000, depending on experience and skills. Actual base pay could vary based on performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of Pregis’ total compensation package. Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description A Senior Field Service Technician is responsible for providing service and customer support during field visits or dispatches. This individual must be able to apply mechanical and electrical/pneumatic knowledge to build and test industrial tooling systems according to engineering data. Applying a working knowledge of mechanical and electrical/pneumatic principles as well as the ability to understand wiring diagrams, layout drawings and engineering specifications is required. Essential Duties and Responsibilities - Managing all on-site installation, repair, maintenance, and test tasks - Able to perform mechanical, hydraulic, electrical, and pneumatic troubleshooting, repairs, and maintenance - Must be able to diagnose errors or technical problems and determine proper solutions - Must be able to interpret 2D drawings of both mechanical and controls assembly, including controls wiring diagrams and pneumatic controls logic diagrams - Electrical wiring diagram familiarity is essential - Support, install, troubleshoot, and validate systems which include pneumatics, servos, VFDs, relays, communication networks, touchscreens, pushbuttons, and robotic integration - The ability to plumb and wire mechanical ergonomic lift assist tools, secure tools, robotic/automated systems, and special machines to drawings/schematics provided - The ability to provide consistent and quality driven product results associated with assembling and terminating control panels, controls plates, and wire/tube harness assemblies - Ability to mechanically assemble various tools and special machines using mechanical, pneumatic, and electrical components in the construction of the machine system - Demonstrate professionalism in all activities and provide efficient service to internal and external customers - Ensure continuous improvement of operations and processes - Must be able to communicate effectively with co-workers and customers both orally and written - Must be able to operate forklift, scissor lift, etc. - Must be able to travel internationally - May require holiday work - Must be willing to travel up to 100% Qualifications - Professional, proactive, and positive attitude - Passion for exceptional customer service and support - Sensitivity to unpredictable demands and uncertainties associated with customer service Other Skills and Abilities - Ability to install new systems and troubleshoot existing installations of mechanical and pneumatic systems - Ability to read and understand mechanical and electrical drawings - Ability to use hand/power tools and possess a basic understanding of machining tools - Working knowledge of personal computer, keyboard, and software programs - Working knowledge of manufacturing processes - Strong interpersonal skills - Good verbal and written skills - Proven organizational skills - Ability to prioritize and work with limited supervision - Ability to explain how and why specific conclusions were reached - Ability to maintain confidentiality - Ability to work well under pressure and to remain flexible to changing schedules and demands Education - High School diploma or GED equivalent - Minimum 8 years’ experience and knowledge in Automotive, Metals, Plastics, Packaging, and Material Handling industries is a plus Invio Automation’s Core Values - We take pride in the reliability of our team and the difficult problems we solve for customers - We deliver real customer value that positively impacts the lives of those around us - We are dependable. Relationships and trust matter - Our ingenuity and desire to improve lives will complement our suite of solutions - We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver - We believe exceptional service is better demonstrated than said

• Ensuring optimal performance of Beckman Coulter equipment • Troubleshooting, installation, preventative maintenance, and service repair needs • Providing excellent service to customers • Maintaining accurate customer service logs and internal service records • Utilizing business systems such as OBI, Salesforce, and SharePoint for Service Call Planning • Engaging with internal and external stakeholders, understanding and meeting their requirements

• You will be servicing Medical Imaging Equipment in the Kansas City, MO area. • You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites. • You support the diagnostics modalities initially, with potential to cross train into other modalities in the future. • You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required.