• Answer Counseling Department phones and webmails • Support Counseling Department projects and activities • Input High School Transcripts, which includes course entry for new enrolling students, dual enrolled students, and summer school students • Complete course scheduling for new enrolling high school students • Enter data into our online student information system • Generate reports and fulfill Transcript requests • Support College and Career efforts with student and family outreach • Assist Parents, Students, and School Staff • Other duties as assigned

Role Description The RCM Financial Counseling Manager is responsible for leading and optimizing front-end financial counseling services within a large, multi-site oncology Management Services Organization (MSO). This role is highly patient- and provider-facing, with a primary focus on delivering immediate, high-touch financial support to patients and oncology care teams at the point of care. The Manager ensures timely, accurate, and compassionate financial guidance related to: - Insurance coverage - Benefits - Prior authorizations - Estimates - Financial assistance programs This role partners closely with clinical teams to remove financial barriers to care, improve patient access, and support informed treatment decisions while driving RCM performance. Responsibilities - Patient & Care Team Support - Lead a team of financial counselors providing real-time support to patients, physicians, nurses, and care coordinators throughout the oncology care continuum. - Serve as an escalation point for complex or urgent patient financial issues that could delay or disrupt care. - Ensure financial counseling services are embedded into clinical workflows to support same-day decisions and treatment starts. - Promote a patient-centered approach that balances financial clarity, empathy, and access to care. - Revenue Cycle Leadership - Oversee front-end revenue cycle functions, including insurance verification, benefits interpretation, prior authorization support, and patient cost estimation. - Ensure timely identification and resolution of coverage issues prior to treatment initiation. - Collaborate with downstream RCM teams (coding, billing, collections, denial management) to ensure continuity and accuracy across the revenue cycle. - Monitor KPIs related to access, counseling timeliness, authorization turnaround, point-of-service collections, and financial clearance rates. - Financial Assistance & Access Programs - Manage processes for screening and enrolling patients into financial assistance programs, including manufacturer assistance, charity care, grants, and foundation support. - Maintain expertise in oncology-specific reimbursement, benefit designs, and emerging payer policies. - Ensure compliant and consistent application of financial assistance guidelines and documentation. - Team Leadership & Development - Recruit, train, mentor, and evaluate financial counseling staff across multiple sites or service lines. - Establish standard operating procedures and best practices for immediate patient and provider support. - Foster strong communication, accountability, and service excellence within the team. - Provider & Operational Partnership - Act as a trusted operational partner to physicians, APPs, nursing leaders, and practice administrators. - Translate financial and coverage information into clear, actionable guidance for care teams. - Participate in clinic leadership meetings and cross-functional initiatives focused on access, growth, and patient experience. - Compliance & Quality - Ensure all financial counseling activities comply with regulatory, payer, and organizational requirements. - Support internal and external audits related to financial clearance, authorizations, and assistance programs. - Continuously improve processes to reduce administrative burden on clinical teams and patients. Qualifications - Bachelor’s degree in healthcare administration, business, finance, or a related field (or equivalent experience). - 5+ years of progressive experience in healthcare revenue cycle or financial counseling, preferably in oncology. - 3+ years of people management or team leadership experience. - Strong knowledge of insurance plans, oncology benefits, prior authorizations, and patient financial responsibility. - Demonstrated ability to work directly with clinical teams in fast-paced care environments. - Experience in a large MSO, multi-site oncology practice, or complex specialty setting. - Familiarity with EHR and RCM systems (e.g., Epic, Aria/Mosaiq, OncoEMR, or similar). - Deep understanding of oncology drug reimbursement models, including buy-and-bill, specialty pharmacy carve-outs, and alternate funding pathways. - Knowledge of ASP, WAC, AWP, and other drug pricing methodologies and their impact on charge capture and margin. - Familiarity with Medicare Part B vs. Part D, commercial payer variations, and site-of-care reimbursement differences. Requirements - Manages department operations and supervises professional employees, front line supervisors and/or business support staff. - Participates in the development of policies and procedures to achieve specific goals. - Ensures employees operate within guidelines. - Decisions have a short term impact on work processes, outcomes and customers. - Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management. - Interactions normally involve resolution of issues related to operations and/or projects. - Gains consensus from various parties involved. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

Role Description Utilizing leadership, advocacy and collaboration, the remote School Counselor promotes student success by providing preventive services and responding to identified needs through implementation of a comprehensive school counseling program that helps guide all learners in their academic success, social and emotional development, and career and college planning and readiness. This is a full-time REMOTE position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. Essential Functions: - Helps all students: - Plan for postsecondary options (enroll in education, enlist in military option, employ in workforce) - Apply academic achievement strategies - Manage emotions and apply interpersonal skills - Focuses students and families on college and career readiness - Meets quarterly with all students on caseload to review graduation plan and post-secondary options - Delivers classroom instruction based on student success standards - Reviews transcripts and other academic documentation for new and returning students - Works collaboratively with teaching staff to develop a four (4) year graduation plan and audits student schedules for candidacy for graduation as determined by school and state policies - Assists students in course placement including recommendations on Advanced Placement (AP) and pathways to challenge and enrich student learning opportunities - Analyzes student data and develops data-driven programs for intervention action plans - Provides short-term counseling to students and referrals for long-term support, as necessary - Provides a support system that strengthens the efforts of teachers, staff, and parents - Supports standardized testing program; parent education; and staff development - May advocate for students at individual education plan meetings and other student-focused meetings - Focuses students and families on goal setting and academic planning for college and career readiness - Acts as a systems change agent to improve equity and access, achievement and opportunities for all students - Ability to travel up to 20% of the time for face-to-face professional development, student testing, and/or as required by the school Qualifications - Bachelor's degree - Three (3) years of experience in counseling and/or advisement - School Counselor License - Ability to clear required background check Requirements - Proficiency in Microsoft Office Suite, Web-based search engines, and database systems - Flexible schedule; Ability to travel as needed - Master’s degree in school counseling - Experience with distance learning - Advanced coursework in counseling and administration Desired Qualifications - Experience as a teacher - Experience in a customer service environment - Experience with Local, State, and Federal laws and mandated reporting - Experience in a charter school environment preferred - Experience with state career planning systems, Pathfinder, or other career planning platforms/tools Benefits - Salary Range: $50,000 - $55,000 plus the eligibility of a performance bonus - Start Date: School Year 26/27 Company Description K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. The mission of Indiana Digital Learning School (INDLS) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community.

• Review batches of exam questions provided by the Kaplan Content Specialist. • Evaluate questions against a provided checklist, ensuring they accurately reflect the style, content, and difficulty of the official exam. • When needed, make necessary revisions and improvements to questions to enhance their quality and exam relevance. • Submit marked-up Google Documents for each batch, clearly tracking all changes using Google Docs' Track Changes feature. • Ensure all content is accurate, error-free, and current with the latest National Counselor Examination specifications. • Adhere to Kaplan's requested style guide in all revisions and submissions. • Participate in Kaplan's standard content review cycle, addressing feedback on clarity, accuracy, formatting, and presentation. • Rephrase and revise content to align with test-likeness. • Respond to all review queries within 2 business days, or earlier if requested. • Adhere to specified timelines for each batch of questions, as communicated by the Content Specialist.