A leading national supplier of building materials to new homebuilders, commercial builders and remodelers.
Inside Sales Supervisor
Location
United States
Posted
19 hours ago
Salary
0
Seniority
Senior
Job Description
Inside Sales Supervisor
US LBM
• Implement procedures and processes to set highest standard for service excellence and operational efficiency for the department. • Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations. • Provide customer follow-ups. • Initiate telephone calls to customers to generate sales. • Coordinate purchase and delivery of special products. • Obtains information on pricing specifications, uses and availability. • Code and input customer orders, pricing information and additional data into the computer system. • Create sales tickets. • Maintain stock levels on the sales floor and in the stockroom. • Operate and balance cash register daily. • Research credits, returns, and late payments as needed. • Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers. • Handles special orders and advanced pricing; assist with pricing and special price lists. • Develop and grow professional relationships with customers. • Resolve jobsite issues and customer problems. • Responsible for supervising a team of 4+ associates (direct and indirect reports), with responsibility for budgeting, goal setting, and performance management, including providing feedback and input on hiring and terminations.
Job Requirements
- High School Diploma or GED required. Associate's Degree preferred. Equivalent work experience may be considered in lieu of educational prerequisites.
- 4-6 years experience in building materials supply specifically within distribution operations and sales support required.
- 1-3 years supervisory experience in a customer oriented environment required.
- Demonstrated selling or operations experience required.
- Hands on experience in building supply, construction or distribution industry required.
- Knowledge of business management operations including purchasing, sales and personnel management.
- Strong problem solving, critical thinking, and creativity skills.
- Good math skills needed.
- Computer competency and good customer relations skills are required.
- Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast-paced environment.
- Special knowledge required--Understand products and services provided, manage builder material needs to local distribution ability, credit process. Understand applicable building codes. Computer literate with Microsoft Office products.
- Ability to read material take-offs, estimates, blueprints, and other such documents.
Benefits
- Comply with all policies and standards
- Adhere to Company’s commitment to workplace safety
- Participate in and complete assigned trainings
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