AAA

• Answer inbound calls and assist members with questions related to AAA memberships • Deliver personalized, proactive solutions and recommend valuable products and services • Engage with members using strong communication and a friendly, problem-solving mindset • Think quickly and critically to resolve issues—this is not a scripted environment • Navigate multiple systems and tools while actively listening and multitasking • Maintain a positive, can-do attitude in a fast-paced and evolving environment • Participate in ongoing coaching and development to continually enhance your performance

• Answer inbound calls and assist members with questions related to AAA memberships • Deliver personalized, proactive solutions and recommend valuable products and services • Engage with members using strong communication and a friendly, problem-solving mindset • Think quickly and critically to resolve issues—this is not a scripted environment • Navigate multiple systems and tools while actively listening and multitasking • Maintain a positive, can-do attitude in a fast-paced and evolving environment • Participate in ongoing coaching and development to continually enhance your performance

• Serve as a trusted advisor to commercial business leaders, using advanced analytics and strong consulting skills to shape strategy and drive measurable business outcomes. • Lead complex, cross-functional analytical initiatives from problem definition through recommendation and implementation. • Proactively identify emerging trends, risks, and opportunities within the commercial book of business and influence decisions at senior leadership levels. • Regularly lead and contribute to enterprise-impact initiatives, mentor and develop less experienced analysts, and ensure analytical rigor, consistency, and business relevance across deliverables.

• Mentor the team to close their knowledge gap on any areas they feel is lacking to increase the team’s overall productivity • Accept mentoring from others to shorten onboarding time and first production commit. • Lead efforts at the epic-level in JIRA and provide guidance to your peers working alongside you. • Coordinate with the other senior-level team members on advancing our best practices and efforts to raise the level of confidence both within the team and our stakeholders. • Represent the team as a subject matter expert (SME) for all assigned initiatives. • Create at least two (2) new innovations, per years, for our platform that add value to our stakeholders and members.

• Define channel strategies, editorial frameworks, governance models, and performance standards that ensure consistency, scalability, and measurable business impact. • Partner cross-functionally with Integrated Marketing, Brand, Media, PR, Analytics, Paid Media, and Content teams to align enterprise priorities with cohesive social and content strategies. • Lead agency and partner management, including strategic direction, governance, performance expectations, accountability, and optimization. • Oversee enterprise community management and moderation, including customer care triage and escalation support during high-risk or time-sensitive situations. • Expand and modernize social media capabilities and governance for field agents and distributed teams to support scalable, compliant local activation. • Drive innovation through AI-enabled content workflows, social listening, SEO-informed optimization, and MarTech integrations including Sprinklr, Salesforce Marketing Cloud, Adobe tools, Jasper AI, and Canva. • Translate performance insights into executive-level recommendations, reporting narratives, and strategic business actions.

• Provide contributions to the actuarial pricing and reserving group based on knowledge from the actuarial exam system and prior relevant academic or work experience. • Mentor Actuarial Analyst colleagues while applying their knowledge to actuarial analysis of personal lines. • Extract, manipulate, and validate data from relevant sources, and assess data quality. • Supporting the business and overall team by performing analyses/reviews and completing ad-hoc requests/special projects in a timely manner with some support from peers and leaders. • Evaluate procedures and processes and suggest potential alternatives or improvements. • Maintain knowledge of current industry news and trends and consider their impact on Wawanesa. • Represent Wawanesa at external events that may include universities, actuarial clubs, industry organizations, and charitable causes. • Commit to professional development and continuous experiential learning to build cross-functional knowledge, technical skills, and mastery in competencies. • Provide regular project updates to stakeholders and build trust with teams around the actuarial function. • Contribute to the mentorship, training and development of actuarial analysts.

• Own one of the team's higher-profile claims domains end-to-end • Serve as a trusted thought partner to senior operational and strategic leaders • Lead investigative analyses that go beyond surface-level trend reporting • Prepare and deliver high-quality briefing decks and executive-ready materials • Act as an informal lead within the team • Build durable, collaborative relationships across Claims, IT, Finance, Actuarial • Develop advanced SQL on Snowflake to assemble the data needed for analyses • Build Tableau dashboards and visualizations when they are the right tool • Identify opportunities to automate, simplify, and reduce technical debt across analytical workflows • Research and apply advanced analytical capabilities • Communicate proactively on progress, blockers, and timelines

• The Operational Excellence Leader drives IT performance, governance, and transparency—ensuring technology initiatives align to business goals. • Develop and maintain dashboards that provide clarity into IT’s execution performance and operational health. • Partner with IT leadership to define IT objectives and key results (goals and milestones). • Develop and maintain IT governance frameworks, policies, and procedures to ensure effective and efficient IT operations. • Establish and manage vendor governance structures to ensure effective partnerships and oversee vendor performance. • Create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust.

• Lead complex, cross-functional programs with high business impact • Own planning, governance, risk management, stake-holder alignment, and execution tracking • Partner with senior leaders to translate strategy into actionable programs • Lead and manage program activities to ensure timely and successful completion, providing strategic direction and oversight • Establish operational objectives and work plans and delegate assignments as appropriate • Develop and maintain comprehensive program plans, including scope, timelines, and resource allocation, ensuring alignment with organizational goals • Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results • Oversee the execution of multiple complex projects, ensuring they are aligned with program goals and objectives • Manage interdependencies and integration across projects, ensuring seamless coordination and delivery • Create scalable mechanisms, templates, rhythms, and operating models for program execution • Communicate clearly with executives, business owners, and technical teams • Establish and monitor key performance indicators to measure program success • Use these metrics to drive performance improvements and ensure program objectives are met • Regularly review and adjust critical metrics to align with evolving program goals • Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications • Capture and share lessons learned and best-practices across projects to promote continuous improvement and knowledge sharing within the organization • Establish a knowledge repository for future reference • Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success • Implement conflict resolution strategies to maintain a collaborative work environment • Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities • Ensure transparency and accountability in program reporting • Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes • Foster a culture of continuous improvement and innovation • Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed • Mentor and guide junior program managers to build a strong talent pipeline • Serve as a thought-leader in program management, contributing to the development of best-practices and standards with the COE and portfolio management office • As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization • Negotiate contracts and manage vendor performance • Identify and manage program risks, interdependencies, and develop and implement mitigation strategies • Monitor the status of risks throughout the program and inform key audiences • Conduct regular risk assessments and update risk management plans • Manage program budgets and financial forecasts, ensuring cost-effectiveness and alignment with financial goals • Monitor financial performance and make necessary adjustments • Ensure adherence to budgets and financial targets. • Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness

• Work directly with stakeholders to define, document, and drive business requirements • Document business requirements using customer journeys, business context diagrams, and process flows • Prepare business validation (UAT) plan and support business users in performing validation • Partner closely with business stakeholders and subject matter experts