• Manage an active pipeline of custom program opportunities to meet annual sales goals. • Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships. • Build relationships with partners by understanding their needs and objectives and delivering strong customer service. • Collaborate with international teams to draft program budgets, create program proposals, and write contracts. • Manage the pre-departure planning and preparation process with partners and CIEE staff. • Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs. • Assist with special projects and other tasks as necessary to ensure the smooth operation of Custom Programs.

• Support Caritas Antilles in the management and implementation of all activities throughout Hurricane Response and recovery project cycles - project design, start-up, implementation and close-out - to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. • Ensure project team and partner staff use the appropriate systems and tools. • Ensure coherence across all donors - CRS, IRUSA, AMBFF, CI, Private foundations - and any other emerging funding streams. • Manage team dynamics and staff well-being for deployed staff in Jamaica. • Champion learning with project staff and partner teams. • Analyze and evaluate project performance data following MEAL policy. • Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles. • Act as a key resource person in project design and proposal development in respective programming area, gap-filling and taking on growth responsibilities, as needed. • Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening and required interventions to support quality project implementation. • Help identify, assess and strengthen partnerships relevant to Caritas Antilles Hurricane Melissa Response, including to Caritas Antilles institutional policies and procedures, applying appropriate application of partnership concepts, tools and approaches. • Coordinate and monitor financial and material resources relevant to project needs, through planning and oversight ensure efficient use of project resources. • Serve as the field Safety & Security Focal Point for CRS staff in Jamaica.

• Serves as the on-site program integration leader and single point of client accountability for large-scale, multi-contract integrated energy campus programs. • Holds dotted-line authority over Business Unit (BU) Site Managers across multiple operating companies executing simultaneously on campus, directing sequencing, scope interfaces, and cross-BU resolution to ensure campus-level alignment on schedule, scope, cost, and quality across the full project lifecycle from NOI through warranty. • Provides central integration management across generation, transmission, storage, gas, and data center infrastructure, ensuring alignment between independently executed scopes while enabling Business Units to deliver their work effectively. • Leads portfolio-level coordination across multi-disciplinary teams, driving contract negotiations, engineering early work, sequencing strategies, and supply chain execution. • Enforces Standard Work Instructions and Quality Programs, drives process utilization, safety, and risk management across all campus scopes, and upholds company values throughout program execution. • Manages campus-level activities across all scopes and contracts within the assigned integrated energy campus.

Role Description The Certification Program Manager will help build DDN's external certification program from the ground up, reporting to Enablement leadership. This role creates the structure, learning paths, assessments, credentialing experience, and operational model that help partners, customers, and field audiences demonstrate readiness on DDN solutions. This is a role for someone who understands that certification is more than a course, a quiz, or a badge. It is a way to define what good looks like, help people build confidence, and create a consistent standard for readiness across the audiences DDN enables. What This Role Is Here to Do - Turn DDN's product knowledge, solution expertise, technical depth, and go-to-market priorities into certification programs that are clear, credible, and useful. - Shape technical source content into structured learning paths, assessments, and credentialing standards. - Work with Enablement, Product, Product Marketing, Sales Engineering, Partner, and GTM stakeholders to define learner needs and readiness. - Build certification experiences that can scale externally, including practical exercises, credentialing standards, and reinforcement models. - Focus on readiness that can be demonstrated, trusted, and applied. What Success Looks Like - DDN has a certification program that is structured, credible, and easy to understand. - Learners know what is expected. - Partners and field teams can demonstrate readiness. - Stakeholders have visibility into participation, completion, pass rates, and gaps. - Certifications support real-world application, not just knowledge recall. The Work You'll Lead - Build DDN's certification program structure, including certification paths, learning objectives, assessment criteria, completion requirements, and credentialing standards. - Design assessments, knowledge checks, practical exercises, and certification rubrics that measure application, not just recall. - Coordinate certification launches, communications, tracking, and stakeholder readiness. - Track participation, completion, pass rates, and opportunities for improvement using LMS, enablement platform, and program data. - Build the operating model that keeps certification programs current, scalable, and aligned to field, partner, and customer needs. Qualifications - Experience building or managing certification, credentialing, learning, enablement, partner education, customer education, or technical training programs. - Strong ability to structure learning paths, define readiness outcomes, and design assessments that measure application. - Clear writing and content development skills, with the ability to turn complex inputs into organized, usable certification materials. - Comfort working with subject matter experts and cross-functional stakeholders to gather input and validate accuracy. - Understanding of how partners, customers, field teams, and managers use certification and training in real business contexts. - Strong program management skills, with the ability to manage timelines, dependencies, governance, and reporting. - Good judgment about what needs to be taught, tested, reinforced, measured, and maintained over time. Benefits - We are a team that shows up for each other and for the field. - We share what we know, ask good questions, and celebrate wins, big and small. - DDN is building something real, and so are we.