• Manage Medical Information staff responsible delivering services in Medical Information Team under the guidance of senior management. • May contribute to Global Medical Information initiatives. • Work in close collaboration with Senior Management and other relevant stakeholders supporting the achievement of local and global deliverables and metrics. • Implement and support operational decisions as determined and instructed by senior management. • May contribute and assist in global initiatives e.g. Change Management Subject Matter Expert (SME) Committees Retention, Engagement, training, processes etc. • Assist in the implementation for measuring and improving employee engagement local and/or global actions. • Maintain open and regular communication with direct reports to ensure a supportive working environment. • Supervise Medical Information staff in accordance with organization’s policies and applicable regulations. • Responsibilities include planning, assigning, and directing work. • Support the management on project resource assignments, staff hiring and staff terminations in collaborations with operations specialist managers. • Assists with staff training. • Identify training and development needs of staff in collaboration with Global Medical Information Lead and Countries Lead. • Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets. • Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs) and project level documents. • Perform other duties as assigned.

• Drive continuous improvement, standardization, and capability building within operations team • Monitor Work Order management within the Corrigo system • Conduct comprehensive operational diagnostics • Develop, document, and enforce Standard Operating Procedures • Design and deliver targeted training programs • Act as a change agent to ensure staff adoption of new standards

• Own the partner tech stack end-to-end - CRM partner objects, attribution tooling, and partner-facing portals. • Design and maintain partner attribution models and the dashboards leadership uses to evaluate performance. • Ensure data hygiene and consistency across partner records, deals, and touchpoints spanning all sub-functions. • Design and run partner onboarding, tiering, and certification programs. • Own the RFC / DRI decision-making framework for the partnerships team, including how it's used and refined over time. • Run deal-registration and "quarterback" account-ownership processes that keep internal teams aligned on partner-sourced deals. • Build and maintain the playbooks, SOPs, and enablement materials that let the team scale without you in every meeting. • Build internal automations that remove manual ops work - e.g., auto-generated partner performance reports, HubSpot-to-Slack syncs, or deal-conflict alerts - using AI-assisted development tools like Claude Code. • Prototype and ship lightweight internal apps and dashboards (partner health scorecards, RFC trackers, cross-tool syncs) without waiting on a shared data engineering backlog. • Act as technical owner for partnerships' internal tools: write the spec, build it, test it, ship it, and maintain it. • Produce recurring performance reporting on partner-attributed revenue and pipeline influence. • Own the metrics and KPI framework the partnerships team is measured against. • Support QBRs and board-level reporting on partnership performance. • Contribute to partner segmentation, tiering, and prioritization strategy - bringing data and operational reality to bear on where the team should invest. • Challenge existing assumptions in the partner motion (which tiers, which incentive structures, which sub-functions get resourced) using evidence from the systems you own. • Partner with the Head of Partnerships on strategic planning cycles - translating operational signal into recommendations, not just dashboards. • Own execution of agreed strategic direction: once a call is made, drive the operational and cross-functional work to make it real. • Serve as the connective tissue between Partnerships, Sales, RevOps, Legal, and Finance. • Ensure partner agreement terms are correctly reflected in systems and reporting.

• Research patient health insurance coverage via payer portals, phone calls to insurance companies, and hospital software platforms • Collaborate and communicate cross-functionally and with management to respond to client and stakeholder inquiries and escalate any issues • Utilize R1, payer, and client software platforms (i.e., Epic) to manage account information and workflow