• Establish, oversee, and continuously improve end-to-end marketplace operational processes, including private offer management, CPPO/MCPO structures, and third-party integrations • Serve as the internal expert on the private offer process end-to-end, partnering closely with Deal Desk to define, document, and iterate on workflows across AWS and GCP • Own operational execution of hyperscaler funding initiatives such as AWS Strategic Collaboration Agreement (SCA), Marketplace Private Offer Partner Program (MPOPP), and GCP Marketplace Commit to Consume Program (MCCP), including milestone tracking, deal registration, claim workflows, and commit management • Serve as the escalation point for marketplace and funding operations, resolving complex private offer, co-sell, and billing issues that span multiple systems or stakeholders • Serve as the primary relationship owner for the hyperscaler technology ecosystem, including Salesforce CRM partner objects, Tackle.io, and hyperscaler-specific PRM configurations • Administer hyperscaler platforms, maintaining system health and data integrity across all hyperscaler-specific tools and integrations • Co-manage vendor relationships, including Tackle.io and other marketplace tooling providers, covering roadmap engagement, renewal coordination, and SLA accountability • Identify and build AI agents to automate repetitive hyperscaler workflows, such as offer status tracking, reporting, and co-sell registration, reducing manual effort and increasing operational throughput • Partner with RevTech and Systems to maintain integration health across hyperscaler platforms, CRM, and downstream financial systems, including funding success tracking and reporting • Drive the operational strategy for hyperscaler funding initiatives across AWS and GCP, translating partnership objectives into co-sell and marketplace revenue plays • Serve as the point of contact for hyperscaler partners and internal sales teams on funding operations, co-sell execution, utilization, and cross-functional escalations • Identify opportunities to align hyperscaler funding with pipeline priorities and revenue goals • Monitor funding performance across marketplace revenue, co-sell pipeline, and utilization; coordinate with Finance, AR, and Legal on billing and commitments • Design, document, and govern end-to-end hyperscaler operational processes, including marketplace, co-sell, and funding initiatives, owning and maintaining the hyperscaler process map as the authoritative reference • Continuously evaluate hyperscaler processes for AI automation opportunities, building and deploying agents that improve consistency, reduce cycle time, and scale operational capacity • Drive gap remediation through cross-functional engagement with RSO peers and adjacent teams in IT, Finance, and Legal • Build and maintain operational runbooks, process documentation, and training materials enabling consistent execution across all cross-functional partners • Support configuration, testing, and maintenance of hyperscaler-facing and internal tools; document workflows and lead end-user training for field and operational teams • Lead prioritization for hyperscaler system implementations, migrations, and platform enhancements with IT/Enterprise Applications • Proactively surface process improvement opportunities and create GitLab Issues to advance the enhancement kickoff process.

• Manage Medical Information staff responsible delivering services in Medical Information Team under the guidance of senior management. • May contribute to Global Medical Information initiatives. • Work in close collaboration with Senior Management and other relevant stakeholders supporting the achievement of local and global deliverables and metrics. • Implement and support operational decisions as determined and instructed by senior management. • May contribute and assist in global initiatives e.g. Change Management Subject Matter Expert (SME) Committees Retention, Engagement, training, processes etc. • Assist in the implementation for measuring and improving employee engagement local and/or global actions. • Maintain open and regular communication with direct reports to ensure a supportive working environment. • Supervise Medical Information staff in accordance with organization’s policies and applicable regulations. • Responsibilities include planning, assigning, and directing work. • Support the management on project resource assignments, staff hiring and staff terminations in collaborations with operations specialist managers. • Assists with staff training. • Identify training and development needs of staff in collaboration with Global Medical Information Lead and Countries Lead. • Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets. • Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs) and project level documents. • Perform other duties as assigned.

• Drive continuous improvement, standardization, and capability building within operations team • Monitor Work Order management within the Corrigo system • Conduct comprehensive operational diagnostics • Develop, document, and enforce Standard Operating Procedures • Design and deliver targeted training programs • Act as a change agent to ensure staff adoption of new standards

• Own the partner tech stack end-to-end - CRM partner objects, attribution tooling, and partner-facing portals. • Design and maintain partner attribution models and the dashboards leadership uses to evaluate performance. • Ensure data hygiene and consistency across partner records, deals, and touchpoints spanning all sub-functions. • Design and run partner onboarding, tiering, and certification programs. • Own the RFC / DRI decision-making framework for the partnerships team, including how it's used and refined over time. • Run deal-registration and "quarterback" account-ownership processes that keep internal teams aligned on partner-sourced deals. • Build and maintain the playbooks, SOPs, and enablement materials that let the team scale without you in every meeting. • Build internal automations that remove manual ops work - e.g., auto-generated partner performance reports, HubSpot-to-Slack syncs, or deal-conflict alerts - using AI-assisted development tools like Claude Code. • Prototype and ship lightweight internal apps and dashboards (partner health scorecards, RFC trackers, cross-tool syncs) without waiting on a shared data engineering backlog. • Act as technical owner for partnerships' internal tools: write the spec, build it, test it, ship it, and maintain it. • Produce recurring performance reporting on partner-attributed revenue and pipeline influence. • Own the metrics and KPI framework the partnerships team is measured against. • Support QBRs and board-level reporting on partnership performance. • Contribute to partner segmentation, tiering, and prioritization strategy - bringing data and operational reality to bear on where the team should invest. • Challenge existing assumptions in the partner motion (which tiers, which incentive structures, which sub-functions get resourced) using evidence from the systems you own. • Partner with the Head of Partnerships on strategic planning cycles - translating operational signal into recommendations, not just dashboards. • Own execution of agreed strategic direction: once a call is made, drive the operational and cross-functional work to make it real. • Serve as the connective tissue between Partnerships, Sales, RevOps, Legal, and Finance. • Ensure partner agreement terms are correctly reflected in systems and reporting.