• Own business automation end-to-end. You partner directly with operations, sales, and customer support teams to identify workflow bottlenecks and manual processes ripe for automation. You don't wait for a product manager to write you a spec. You discover the problem, scope the solution, build it, deploy it, and measure the impact. • Design and ship AI-driven systems that replace manual labor. These aren't chatbot wrappers. You're building agentic workflows and orchestration layers that handle complex, multi-step business processes autonomously — with the guardrails and error handling required for production use in a fintech environment. You build systems that people trust because they work reliably, not because someone mandated adoption. • Measure everything. You define the metrics that matter: hours recovered, error rates reduced, cycle times compressed, operational throughput gained. You report impact in business terms. "We automated X and saved Y hours per week" is the language you speak. If something isn't delivering value, the data tells you before anyone else. • Evangelize by shipping, not by presenting. Your most persuasive argument is a working system, not a slide deck. You turn skeptics into believers by showing them their own time savings. You build systems that make the whole ops org better, not just your team.

• Build and scale our ML data live streaming analytics platform (Python) • Lead and contribute to greenfield internal projects to extend and optimize existing real time processing needs (Python and/or Rust) • Design and implement reliability backend services (Python)

• Lead the design of major software components, systems, and features • Design, develop, test, deploy, maintain and improve our platform • Focus on overall product quality and scalability

Role Description ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements. What You’ll Do - Serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory. Partner Strategy & Business Development - Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. - Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market. - Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. - Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation. Pre-Sales Excellence & Solution Strategy - Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity. - Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes. - Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level. - Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services. - Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation. - Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones. AI-First Innovation & Co-Creation - Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases. - Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development. - Ensure partner offerings progress from concept through validation to scalable commercialization. - Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards. Value Engineering & Orchestration - Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value. - Support executive-level conversations with clear value narratives and outcome-based storytelling. - Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints. Qualifications - 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements. - Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances. - Strong executive presence with the ability to influence senior partner stakeholders at VP+ level. - Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans. - Experience shaping or scaling partner practices, offerings, or go-to-market motions. - Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level. - Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows. - Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector). - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Requirements - Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents). - Background in management consulting, strategy advisory, or partner business development. - ServiceNow certifications (e.g., CSA, CIS, or architectural certifications). - Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build). - Familiarity with competitive platforms and ability to articulate ServiceNow differentiation. Benefits - Base pay of $134,250 - $221,550, plus equity (when applicable), variable/incentive compensation and benefits. - Health plans, including flexible spending accounts. - 401(k) Plan with company match. - ESPP, matching donations, a flexible time away plan, and family leave programs.