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Social Media Coordinator
Location
South Africa
Posted
5 days ago
Salary
R280 - R300 / hour
Seniority
Mid Level
Job Description
Social Media Coordinator
RecruitMyMom
• Monitor and manage online communities across established and new platforms including Facebook, Instagram, TikTok, Reddit, and Nextdoor using approved messaging, response templates, and established escalation protocols. • Monitor and draft personalized, on-brand responses to reviews on platforms such as Google and Trustpilot, while tracking recurring feedback to share insights with the wider business. • Identify sensitive, high-risk, or complex customer interactions, applying strict playbook guidelines to escalate reputational issues, media enquiries, safeguarding concerns, or legal matters promptly. • Create and publish updates to ensure local business listings remain accurate, while assisting with location-specific campaigns and promotions. • Schedule content across multiple platforms, coordinate approvals, and maintain organized digital asset libraries and publishing calendars. • Produce engaging social media graphics, repurpose existing assets into short-form content, and execute basic video edits to support marketing campaigns.
Job Requirements
- Minimum of two years' experience in community management, social media, or digital marketing.
- Exceptional written English and communication skills.
- Proven ability to exercise good judgement and recognize when situations require formal escalation rather than engagement.
- Direct experience responding to customer comments, messages, and online reviews.
- Strong understanding of Facebook, Instagram, TikTok, and Reddit.
- Experience using social media scheduling platforms and Meta Business Suite.
- High level of organisation with excellent attention to detail.
- Ability to work independently, manage multiple priorities, and adhere strictly to structured communication frameworks, brand guidelines, and PR playbooks.
- Experience working within a regulated industry sector. (Desirable)
- Experience managing online communities during reputationally sensitive situations. (Desirable)
- Experience with Google Business Profile. (Desirable)
- Experience using Nextdoor. (Desirable)
- Experience with CapCut or similar video editing software. (Desirable)
- Experience supporting multi-location businesses. (Desirable)
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