Role Description We are seeking a highly organized, proactive, and dependable Bilingual Office Coordinator to manage the day-to-day administrative workflow of a growing healthcare office. The ideal candidate communicates confidently in both English and Spanish, follows through without constant supervision, and keeps authorizations, documentation, client records, billing preparation, and office communication organized and moving. The role will begin part-time and may transition to full-time as the caseload grows. Key Responsibilities - Request, track, and follow up on authorizations and reauthorizations. - Contact doctors’ offices to obtain updated orders and follow up until received. - Enter new clients into the system and maintain accurate, current records. - Communicate with parents, staff, doctors’ offices, and insurance representatives. - Review staff documentation for completeness and timeliness and follow up on missing items. - Answer incoming calls and handle general front-office communication. - Prepare billing records and documentation for submission by management. - Post payments after claims have been submitted. - Maintain organized tracking systems and support overall office operations. - Perform other administrative duties as needed. Qualifications - Fluent in English and Spanish, both verbal and written. - Experience in healthcare administration, office coordination, medical billing support, insurance authorization, or a related role. - Strong communication, organization, follow-up, and attention to detail. - Ability to manage multiple tasks and deadlines independently. - Reliable, proactive, and comfortable taking ownership of office workflows. - Able to learn new systems quickly. - Experience with Office Puzzle is preferred but not required. Attributes of a Successful Home Care Hero - Empathy: You genuinely care about people and want to make a difference in their lives. - Organization: You’re a master of multitasking and can keep everything running smoothly. - Communication: You speak impeccable English. You’re a clear and friendly communicator, both written and verbal. - Problem Solver: You can see the big picture when resolving complex issues and follow through until you reach full resolution. - Self Starter: You work effectively without supervision and follow processes precisely. - Reliability: You’re dependable, punctual, and always ready to step up when needed. Benefits - Competitive Base Pay: $7.50/hr - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. - Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

• Provides administrative support to multiple executives. • Proactively manages executive calendars with attention to accuracy, detail and allocation of time and resources to promote productivity and successful execution of executive and team goals and objectives. • Recognizes the need to reprioritize as appropriate if business initiatives change and acts independently to realign executive priorities. • Performs general administrative activities including screening and directing incoming phone calls, composing and typing general correspondence including emails and prioritizing, distributing and acting on mail. • Serves as a point of contact for the business unit or department. • Answers questions, directs requests to appropriate partners and works with other partners effectively to exchange information. • Escorts visitors. • Organizes, hosts and facilitates activities such as team and cross-functional meetings, conferences and department activities. • Directs and executes complex administrative projects including coordinating, tracking or analyzing budgets; researching information to respond to questions; updating databases and organizational charts; creating monthly reports or analyses; organizing large volumes of materials. • May research background material and collect data for reports, meetings, events and correspondence. • Utilizes advanced technical skills to create dynamic charts, tables, graphs and presentation materials, sometimes containing confidential content, ensuring that the final product has been edited for spelling, grammar and layout. • Works with facilities department in planning and organizing team space maintenance and facilities moves. • Provides support and resources to department hiring managers for new partner setup and immersion activities. • Organizes and schedules team and department meetings, arranges for live and telepresence audiovisual equipment, sets up meeting facilities and may take meeting minutes. • Initiates special projects and process improvements based upon observations of department needs. Ensures that the projects achieve the expected results within the specified timeframe and on budget. May direct the work of others. • Schedules executive domestic and international travel in compliance with existing policies and procedures. Proactively addresses all aspects of executive's travel such as currency, weather, culture and locale to ensure executive's effective use of time and resources to promote productivity. • Actively engages with executive's direct report team to ensure alignment of priorities and open communication paths. May attend direct report team meetings as requested. • Serves as a peer leader to administrative team within function. • Advises department in the use of the business unit or department's products and services. Takes initiative to provide training and coaching when appropriate. • Advises department in awareness of and compliance with company policies and procedures. Takes initiative to provide training and coaching when appropriate. • Supports executive, department and administrative team in coffee education as a part of Starbucks core business. • Maintains regular and punctual attendance.

Role Description We are seeking an exceptionally polished, articulate, and growth-minded Virtual Medical Assistant & Practice Coordinator to manage the virtual front-end of our growing holistic healthcare practice. Operating in a patient-centered wellness field, our brand represents comprehensive care, deep empathy, and high-tier clinical support. This is not a passive data-entry role. You will be the primary voice and digital face of our clinic, managing everything from welcoming patient phone calls to light prior authorizations and dynamic marketing outreach. Because you will be the initial touchpoint for individuals seeking wellness care, a strong background or deep interest in holistic and integrative medicine is highly preferred. The ideal candidate must possess an immaculate, professional phone presence with a clear speaking voice to build immediate trust with our patients. Top 3 Daily Responsibilities - Patient Interfacing & Administrative Management: Handling inbound/outbound calls, managing the fax inbox, routing referrals, and dispatching medical records. - Financial Operations & Intake: Processing billings, posting patient payments, verifying that active insurance is documented in the chart, and executing light prior authorizations. - Practice Growth & Marketing: Utilizing quiet hours to manage digital outreach, including creating and scheduling Meta (Facebook/Instagram) marketing posts. Core Responsibilities - Patient Coordination & EMR Management - Elite Phone Management: Command inbound and outbound phone lines with an exceptionally professional, warm, and comforting presence, delivering a true concierge experience. - Strategic Appointment Scheduling: Masterfully coordinate provider calendars and schedule patient visits utilizing Elation EMR to optimize daily workflow. - Digital Correspondence & Fax Workflows: Take complete ownership of the incoming digital fax inbox, ensuring records, referrals, and clinical updates are routed immediately. - Insurance Verification: Ensure all patient charts are fully updated with active, verified insurance information prior to their scheduled consultations. - Financial Support & Brand Engagement - Billing & Payment Posting: Seamlessly execute day-to-day front office billing tasks, process invoices, and post incoming patient payments accurately. - Insurance Navigation: Support the clinical team by managing light prior authorization requests and tracking them through to approval. - Social Media & Marketing Support: Maximize practice downtime by curating and publishing engaging content across Meta platforms to drive community connection and attract new patient leads. Qualifications - Domain Expertise: Proven experience in a medical front office, patient care coordination, or virtual medical assistant role. A background in Holistic, Integrative, or Functional Medicine is highly preferred. - Phonetic & Verbal Excellence: Flawless verbal and written English communication skills. Must possess a highly articulate, natural phone presence with no heavy accent, tailored for a premium patient demographic. - Software Literacy: Direct experience working within Elation EMR is highly desirable. Strong familiarity with Meta Business Suite (Facebook/Instagram marketing) and digital fax workflows is highly preferred. - Multi-tasking Aptitude: Highly organized, proactive, and capable of pivoting smoothly from billing and administrative tasks to creative marketing projects. - Remote Workspace: A completely silent, distraction-free home office setup equipped with high-speed internet and a professional headset. Ideal Candidate Profile The ideal candidate is a proactive, solutions-oriented professional who shares a deep alignment with holistic health values. You are naturally warm on the phone, technically sharp when handling billings and EMR inputs, and possess the creative spark needed to amplify our practice's digital presence during quiet hours.

• Suporte aos clientes; • Verificação de reservas pendentes e concluídas no RD Station; • Monitoramento e atendimento das demandas da fila; • Localização de lançamentos de reservas; • Conferência e análise de faturas com divergências; • Investigação e solução de casos suspeitos; • Identificação e correção de falhas em emissões de passagens aéreas e aluguel de carros; • Manutenção do relatório Power BI Bancorline; • Cancelamentos, reembolsos, remarcações e alterações; • Marcação e emissão de assentos em casos de erro, se ele não conseguir marcar direto na companhia; • Emissão de bagagens despachadas em casos de erro, se ele não conseguir marcar direto na companhia; • Correção de nomes em bilhetes e reservas; • Divisão de reservas conforme solicitação do cliente; • Pesquisa de casos, negociação com clientes e formalização de acordos; • Reembolsos, cancelamentos, alterações e inclusão de serviços; • Reemissões de passagens aéreas; • Lançamento de alteração de locação de veículos.