Helper Heroes

Role Description We are seeking a Digital Marketer that drives brand awareness, website traffic, and sales leads by designing and executing online strategies across social media, SEO/SEM, email, and display advertising. Key responsibilities include: - Campaign Management: Planning and implementing paid campaigns on social media (Facebook, LinkedIn, etc.) and Google Ads. - SEO/SEM Optimization: Conducting keyword research, on-page optimization, and SEO strategies to increase organic search rankings. - Content Strategy: Developing engaging content for websites, blogs, and social media platforms. - Analytics & Reporting: Using Google Analytics and other tools to measure traffic, evaluate KPIs, and report on campaign ROI. - Email Marketing: Creating and managing email campaigns to nurture leads and retain customers. - Social Media Engagement: Managing daily social media postings, monitoring engagement, and building community. - Market Research: Analyzing competitor advertising and identifying new market trends. Qualifications - Technical Skills: Proficient in SEO/SEM, Google Analytics, content management systems (CMS) like WordPress, and email marketing software. - Creativity: Ability to create engaging, consistent, and on-brand content. - Data Analysis: Strong ability to analyze web statistics and translate them into actionable insights. - Communication: Excellent written and verbal communication skills for content creation and reporting. - Education/Experience: Typically a degree in Marketing, Communications, or relevant work experience in digital marketing roles. - Photo and Video Editing Skills: Proficient on any tools for photo and video editing. Requirements - Type: Remote - Job Status: Full Time - Work Schedule: Able to work between 8 AM–5 PM EST - Start Date: ASAP Benefits - Competitive Base Pay: $6.50/hr (w/ pay raise) - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. - Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh. Company Description At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

Role Description At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike. We’re looking for a highly organized, people-focused Office/Scheduling Manager to lead our team of Home Care Schedulers and oversee daily scheduling operations. This person will ensure: - Caregiver and client schedules are covered - Open shifts are filled quickly - Scheduling issues are escalated early - The team is working efficiently and accurately You’ll manage schedulers responsible for: - Matching caregivers with client visits - Handling call-outs - Confirming schedule changes - Monitoring EVV/clock-ins - Keeping daily operations running smoothly Qualifications - 2+ years of experience in scheduling, operations, staffing, coordination, office management, or call center management - 2+ years of experience managing people, leading a team, or supervising daily operations - Home care, home health, healthcare, caregiver staffing, or service-based operations experience preferred - Strong English communication skills by phone, text, and email - Ability to lead a team in a fast-paced, high-pressure environment - Excellent organization, follow-up, and problem-solving skills - Strong attention to detail and ability to manage multiple priorities at once - Comfortable using scheduling systems, CRMs, spreadsheets, and communication tools - Able to make quick decisions when schedules change or urgent coverage is needed - Basic understanding of HIPAA/privacy and client confidentiality - Comfortable working US business hours - Willing to support occasional evenings, weekends, holidays, or after-hours escalations as needed Requirements - Scheduling Supervisor - Team Leader - Operations Manager - Office Manager - Call Center Supervisor - Staffing Coordinator Manager - Healthcare Operations Lead - Home Care Coordinator Benefits - Competitive Base Pay: $6.50/hr with pay raise - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. - Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh. Ready to Be a Hero? If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.

Role Description This position will support the ongoing development, maintenance, automation, and scaling of an advanced operational intelligence and governance analytics platform currently under active development. We are specifically looking for a candidate with strong technical and analytical capabilities who can eventually operate independently within a structured framework. Responsibilities: - Running and validating Python scripts - SQL data processing - Dataset normalization - CSV ingestion and cleanup - Folder structure management - Backup and rollback validation - Dashboard support - Power BI support - QA validation of outputs - Data lineage verification - Automation support - Documentation of daily system activity - Execution log review - Governance workflow support The system includes: - Large operational datasets - SQL operations - Python-based analytics - AI-assisted processing - Governance analytics - RCA / escalation intelligence - Timestamp correlation - Operational reconstruction - Power BI visualization - CSV normalization and automation - Data pipeline governance - Executive operational reporting Qualifications - Strong Python experience - Strong SQL experience - Strong Microsoft Excel experience - Experience with CSV handling and large datasets - Experience with pandas (Python library) - Experience with Power BI or dashboard development - Data normalization / ETL experience - File structure and folder governance discipline - Ability to work with large operational datasets - Ability to follow structured naming conventions and workflows Requirements - Be highly detail-oriented - Be extremely organized - Be able to follow strict governance protocols - Be comfortable working with evolving systems - Be comfortable documenting work daily - Be able to learn quickly - Be comfortable with repetitive validation and auditing tasks - Be proactive and solutions-oriented - Be trustworthy and professional - Be capable of handling confidential operational information responsibly - Be comfortable working independently after training - Be responsive during working hours - Be capable of long-term system support and scaling - Be comfortable with continuous improvement environments Benefits - Competitive Base Pay: We offer the highest base pay in the home care industry! - Make a Difference: You’ll play a key role in ensuring that clients receive the best service. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh. Company Description At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

Role Description - Written Communication: Draft and manage emails, messages, and correspondence with courts, lawyers, and business contacts. - Logistics & Scheduling: Coordinate speaking engagements, charity events, and travel arrangements. - Administrative Tasks: Handle calendar management, meeting coordination, and general office operations. - Content Support: Assist with freelance writing projects (paid and unpaid); filter overnight news/information and create outlines for nonfiction writing. - Social Media: Manage social media platforms and content scheduling. - Basic Design: Create graphics and visual content using Canva. - Research & Analysis: Conduct front-end business analysis and research for investment evaluation. - Website Management: Support website updates and maintenance. Qualifications - Excellent written communication (core requirement). - Detail-oriented and organized. - Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets). - Microsoft Office Suite experience. - Social media platform familiarity. - Canva or basic graphic design capability. - College-educated. - Strong English language skills. - Self-starter mentality. Requirements - Legal background or writing experience (preferred). - Experience supporting American professionals (preferred). - Familiarity with Zoom and video conferencing (preferred). Benefits - Competitive Base Pay: $6.50/hr with pay raise. - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. - Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh. Company Description Remote (Philippines-based, serving US Mountain Time). Hours: 7 am - 3 pm Mountain time, Monday–Friday (full-time).

Role Description We are looking for a Phone Support Virtual Assistant who can confidently handle inbound calls and represent our clients with professionalism and care. This role is ideal for someone who enjoys speaking with people, solving problems, and creating a positive experience on every call. You will be the first point of contact for clients, caregivers, and partners—so your ability to communicate clearly and warmly is key. Key Responsibilities - Answer inbound calls promptly and professionally - Provide accurate information regarding scheduling, services, and general inquiries - Assist callers with basic concerns and route calls when necessary - Document call details clearly and accurately in the system - Maintain a friendly, calm, and helpful tone in all interactions - Follow client-specific scripts and call handling procedures Qualifications - Strong verbal communication skills with a clear and professional phone presence - Previous experience in customer service or phone support is preferred - Good organizational skills and attention to detail - Ability to stay composed and empathetic, especially during difficult calls - Tech-savvy and comfortable navigating multiple systems - Reliable internet connection and a quiet, professional work environment Benefits - Competitive Base Pay: $6.50/hr with pay raise - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. - Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Role Description The Branch Support Specialist (BSS) is a member of the operations team under the supervision of the Regional Vice President of Operations. The BSS is responsible for assisting Care Coordinators within their assigned region with scheduling caregivers with clients and ensuring an outstanding client experience. The BSS works directly with our clients and their families to coordinate care services. This position promotes and supports the Company’s core values of Compassion, a positive Attitude, Respect and Excellence. - Cover early morning calls/Nexa messages - Assist assigned branches in daily operations; can be reassigned as needed - Placement of caregivers with clients based on needs and preferences - Manage client relations within assigned branches - Maintain cases and update schedule in system with all changes and additions - Place confirmation calls to appropriate responsible parties regarding schedule - Proactively reach out to clients to build relationship and identify ways to create optimal experience for clients - Assist recruiters with maintaining caregiver credentials and expiration dates and ensuring proper and current credentials are on file for all field personnel assigned - Collaborate with Care Support staff by providing daily communication reports and transfer of phone coverage - Maintain caregiver/client online record information and notify Payroll as appropriate - Review and update billing rates and pay rates; confirm mileage reimbursements - Maintain and audit client files per regional requirements - Ensure each client has a signed Service Agreement - Document caregiver and client incidents and complaints and follow up with the operations management and/or supervisory nurse as appropriate - Check and follow up on caregiver telephony - Review and respond to weekly reports - Maintain an up-to-date caregiver availability list daily - Follow up with caregivers who have not worked with the Company within the last month - Document and follow up on caregiver tardiness, call-offs, and other issues as appropriate in system; Notify operations leader for guidance on escalated issues - Support office operations and collaboration by responding to call volume, colleague absences and project implementations - Other duties as assigned Qualifications - College degree preferred - Minimum of one year experience in the employment placement field preferably in the health care industry; or two years administrative experience may substitute for employment placement experience - Excellent client/customer service skills - Previous computer experience, proficient with MS Office products - Proficient in problem solving, organization, and multitasking - Comfortable working collaboratively in cross-functional teams - Ability to communicate effectively, both verbally and in writing, with all levels of the organization Benefits - 💰 Competitive Base Pay: Among the highest in the homecare industry. - ❤️ Make a Difference: Help ensure clients receive the best care possible. - 🚀 Growth Opportunities: Room to advance and learn as we grow. - 🤝 Supportive Team: We value collaboration, compassion, and a good laugh. - 💻 Remote Flexibility: Work from anywhere with your own reliable device and stable internet connection. Company Description If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply now and let’s make a difference together.

Role Description A Payroll and Billing Specialist manages employee compensation and client invoicing, ensuring accurate, timely paychecks and revenue collection. Key duties include: - Processing timesheets - Calculating taxes, deductions, and commissions - Generating invoices - Resolving discrepancies - Ensuring compliance with financial regulations - Maintaining detailed records using accounting software Qualifications - 1–3 years of experience in payroll, billing, or accounting roles - Bachelor’s degree in Accounting, Finance, or Business Administration preferred - Familiarity with payroll/accounting software like SAP, QuickBooks, or similar systems - Strong attention to detail with the ability to reconcile complex accounts - Strong verbal and written communication skills for employee and client inquiries Requirements - Collect, review, and input employee timecards - Calculate wages, overtime, deductions, and tax withholdings (federal/state/local) - Create, verify, and send client invoices - Manage accounts receivable and track outstanding balances - Maintain compliance with payroll laws, regulations, and company policies - Update employee information, including salary changes, benefits deductions, and exemptions, in payroll systems - Resolve pay inaccuracies and billing disputes - Prepare reports for management regarding payroll expenses, tax payments, and billing data Benefits - Competitive Base Pay: $6.50/hr for the first 6 months - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible - Growth Opportunities: There’s plenty of room for advancement and learning - Fun & Supportive Team: We value collaboration, compassion, and a good laugh Growth Potential This starts part-time, but hours can increase as the agency grows. Long-term, this can expand into a larger scheduling role (and later, cross-training with another scheduler for backup coverage). Ready to Be a Hero? If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion, and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.

Role Description Own day-to-day billing, payroll prep, and bank reconciliation so the office runs on time and cash flow stays accurate. Key Responsibilities - Run weekly billing from WellSky: validate visits, correct service codes, apply payer rules, and generate invoices. - Prepare payroll files: verify hours vs. schedules, flag discrepancies, and submit clean reports by cutoff. - Perform monthly bank reconciliations in QuickBooks; resolve variances with clear notes and backup. - Maintain AR aging: track payments, post remittances, follow up on short pays/denials. - Build and maintain finance trackers (Excel/Sheets): billing logs, exceptions, and weekly KPIs. - Produce routine reports: revenue, payroll summaries, open exceptions, and month-end close checklists. - Partner with schedulers on late clock-ins/edits to keep billing clean and on time. - Protect PHI; follow HIPAA and internal data-handling rules. Success Metrics - 99% on-time weekly billing & payroll submissions. - <1% error rate on invoices/payroll files. - Month-end reconciliation completed within 5 business days. - Exceptions resolved within 48 hours. Qualifications - 2+ years in US bookkeeping or healthcare billing/payroll (QuickBooks Online required). - Strong Excel/Google Sheets (lookups, pivots, data cleaning). - Detail-first mindset; comfort with audit trails and documentation. - Clear, professional communication with US teams. Requirements - Home care/WellSky experience; payer rules knowledge. - AR collections and basic denial management. Work Setup - Laptop or desktop. - Reliable internet (at least 25 Mbps), backup connectivity/power recommended. - Quiet workspace and professional phone etiquette. - Tools: QuickBooks Online, Excel/Google Sheets, WellSky, RingCentral, Google Workspace. Benefits - Competitive Base Pay: We offer the highest base pay in the home care industry! - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. - Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.