Meal Helper Heroes

• Request, track, and follow up on authorizations and reauthorizations. • Contact doctors’ offices to obtain updated orders and follow up until received. • Enter new clients into the system and maintain accurate, current records. • Communicate with parents, staff, doctors’ offices, and insurance representatives. • Review staff documentation for completeness and timeliness and follow up on missing items. • Answer incoming calls and handle general front-office communication. • Prepare billing records and documentation for submission by management. • Post payments after claims have been submitted. • Maintain organized tracking systems and support overall office operations. • Perform other administrative duties as needed.

• Processing and entering referrals into Axxess EMR • Scheduling clinicians appropriately based on discipline, availability, and payer requirements • Obtaining and verifying home health insurance authorizations • Reviewing and processing physician orders • Faxing and following up on orders with physicians • Uploading and maintaining documentation and orders in Axxess • Managing intake workflow from referral through admission and scheduling • Understanding Medicare home health guidelines, including OASIS requirements and compliance expectations • Working efficiently in a fast-paced, high-volume environment with minimal supervision

• Build, publish, and maintain daily/weekly schedules for caregivers and clients • Fill open shifts quickly by calling, texting, and following up with caregivers • Match caregivers based on skills, availability, location, client preferences, and pay rates • Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders • Confirm new starts, schedule changes, and cancellations with clients and caregivers • Update client and caregiver profiles, care plans, and visit notes in the scheduling system • Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs • Coordinate with recruiters and team leads to forecast coverage needs • Escalate risks (missed visits, repeated call-outs, client concerns) early • Provide end-of-day and end-of-week coverage reports and metrics • (If needed) Support after-hours/on-call rotation for urgent schedule changes

• Manage, coach, and support a team of Home Care Schedulers • Oversee daily and weekly caregiver/client schedules to ensure visits are covered • Monitor open shifts, call-outs, late arrivals, no-shows, and urgent schedule changes • Make sure schedulers are filling open shifts quickly through calls, texts, and follow-ups • Ensure caregivers are matched based on skills, availability, location, client preferences, and pay rates • Review new starts, schedule changes, cancellations, and coverage risks • Serve as the escalation point for missed visits, repeated call-outs, client concerns, and scheduling issues • Coordinate closely with recruiters, care managers, caregivers, clients, payroll, billing, and leadership • Monitor EVV/clock-ins and ensure exceptions are resolved before billing and payroll cutoffs • Track scheduling metrics, coverage reports, open shifts, missed visits, and team productivity • Train new schedulers on systems, processes, communication standards, and escalation procedures • Hold the scheduling team accountable for accuracy, responsiveness, and follow-through • Identify scheduling trends, recurring issues, and opportunities to improve workflows • Help forecast coverage needs based on caregiver availability, client schedules, and upcoming cases • Maintain accurate client and caregiver information in the scheduling system • Support after-hours or urgent scheduling escalations as needed

• Support the ongoing development, maintenance, automation, and scaling of an advanced operational intelligence and governance analytics platform currently under active development. • Run and validate Python scripts. • Process SQL data. • Normalize datasets. • Ingest and clean CSV files. • Manage folder structure. • Validate backup and rollback procedures. • Provide dashboard support. • Assist in Power BI support. • Validate outputs through QA processes. • Verify data lineage. • Support automation efforts. • Document daily system activity and review execution logs. • Assist with governance workflows.

• Draft and manage emails, messages, and correspondence with courts, lawyers, and business contacts • Coordinate speaking engagements, charity events, and travel arrangements • Handle calendar management, meeting coordination, and general office operations • Assist with freelance writing projects (paid and unpaid); filter overnight news/information and create outlines for nonfiction writing • Manage social media platforms and content scheduling • Create graphics and visual content using Canva • Conduct front-end business analysis and research for investment evaluation • Support website updates and maintenance

• Answer inbound calls promptly and professionally • Provide accurate information regarding scheduling, services, and general inquiries • Assist callers with basic concerns and route calls when necessary • Document call details clearly and accurately in the system • Maintain a friendly, calm, and helpful tone in all interactions • Follow client-specific scripts and call handling procedures

• Cover early morning calls/Nexa messages • Assist assigned branches in daily operations; can be reassigned as needed • Placement of caregivers with clients based on needs and preferences • Manage client relations within assigned branches • Maintain cases and update schedule in system with all changes and additions • Place confirmation calls to appropriate responsible parties regarding schedule • Proactively reach out to clients to build relationship and identify ways to create optimal experience for clients • Assist recruiters with maintaining caregiver credentials and expiration dates and ensuring proper and current credentials are on file for all field personnel assigned • Collaborate with Care Support staff by providing daily communication reports and transfer of phone coverage • Maintain caregiver/client online record information and notify Payroll as appropriate • Review and update billing rates and pay rates; confirm mileage reimbursements • Maintain and audit client files per regional requirements • Ensure each client has a signed Service Agreement • Document caregiver and client incidents and complaints and follow up with the operations management and/or supervisory nurse as appropriate • Check and follow up on caregiver telephony • Review and respond to weekly reports • Maintain an up-to-date caregiver availability list daily • Follow up with caregivers who have not worked with the Company within the last month • Document and follow up on caregiver tardiness, call-offs, and other issues as appropriate in system; Notify operations leader for guidance on escalated issues • Support office operations and collaboration by responding to call volume, colleague absences and project implementations • Other duties as assigned

• Payroll Processing - Collect, review, and input employee timecards, calculate wages, overtime, deductions, and tax withholdings (federal/state/local). • Billing & Invoicing - Create, verify, and send client invoices, manage accounts receivable, and track outstanding balances. • Compliance - Maintain compliance with payroll laws, regulations, and company policies, ensuring timely tax filings and payments • Record Maintenance - Update employee information, including salary changes, benefits deductions, and exemptions, in payroll systems. • Problem Solving - Resolve pay inaccuracies and billing disputes to maintain employee satisfaction and client trust. • Reporting - Prepare reports for management regarding payroll expenses, tax payments, and billing data.

• Campaign Management: Planning and implementing paid campaigns on social media (Facebook, LinkedIn, etc.) and Google Ads. • SEO/SEM Optimization: Conducting keyword research, on-page optimization, and SEO strategies to increase organic search rankings. • Content Strategy: Developing engaging content for websites, blogs, and social media platforms. • Analytics & Reporting: Using Google Analytics and other tools to measure traffic, evaluate KPIs, and report on campaign ROI. • Email Marketing: Creating and managing email campaigns to nurture leads and retain customers. • Social Media Engagement: Managing daily social media postings, monitoring engagement, and building community. • Market Research: Analyzing competitor advertising and identifying new market trends.