Staffing for Doctors

Role Description We are seeking an experienced Bilingual Referral Coordinator to join our healthcare team. The ideal candidate has a strong background in referral coordination, insurance authorization processes, and patient care coordination. This role requires excellent organizational and communication skills to ensure patients are seamlessly referred to specialists, surgery centers, and hospitals while maintaining compliance with payer requirements. Philippines-based bilingual candidates are preferred; however, qualified bilingual candidates from other locations will also be considered. The ideal candidate is detail-oriented, proactive, and able to manage multiple referrals simultaneously while providing excellent service to patients and healthcare partners. They should be comfortable working in a fast-paced environment, coordinating with multiple stakeholders, and ensuring referrals and authorizations are completed accurately and efficiently. Qualifications - Fluent in English and Spanish (spoken and written). - Previous experience as a Referral Coordinator in a medical practice. - Hands-on experience submitting prior authorizations for procedures. - Experience coordinating referrals with specialists, surgery centers, and hospitals. - Experience processing outpatient referrals. - Working knowledge of Medicare (required). - Working knowledge of Medical/Medicaid (required, as applicable). - Working knowledge of HMO, PPO, and other commercial insurance plans. - Working knowledge of California insurance guidelines and referral processes (required). - Required experience using Athenahealth EMR. - Strong understanding of insurance verification, referrals, and authorization workflows. - Excellent communication, organization, and time management skills. - Ability to manage a high-volume workload while maintaining attention to detail. Preferred Qualifications - Philippines-based bilingual candidates preferred. - Experience working in multi-specialty or outpatient medical practices. - Strong customer service and patient communication skills. Requirements Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM PST.

Role Description We are seeking an exceptionally analytical, detailed-oriented, and results-driven Virtual Medical Biller / Accounts Receivable (A/R) Specialist to manage the revenue cycle operations for our premium ophthalmology practice. This is not a passive data-entry role. We are looking to internalize and elevate our financial operations by adding a dedicated billing professional to improve claim resolution, drastically reduce outstanding accounts receivable, and optimize our revenue cycle alongside an existing outsourced team. - Accounts Receivable (A/R) & Full Revenue Cycle Management - End-to-End RCM Oversight: Manage the complete medical billing lifecycle from clean claim submission through to final payment allocation, ensuring zero gaps in the financial pipeline. - Aggressive A/R Recovery: Review aging reports, prioritize outstanding balances, and actively follow up with insurance carriers regarding unpaid, underpaid, or delayed claims to consistently optimize cash flow. - Audit & Documentation: Maintain meticulous documentation of all collection efforts, payer communications, and billing files within the clinical ecosystem. - Denials, Appeals & Compliance - Denial Investigation: Deeply investigate denied or rejected claims to pinpoint root causes, correct claim errors, and execute rapid resubmissions. - Appeals Management: Prepare, document, and submit clinical and administrative appeals with solid supporting documentation, monitoring status through to final resolution. - Specialty Coding & Medical Necessity: Review CPT, ICD-10, and modifier usage for total billing accuracy. Ensure all submitted claims strictly meet payer-specific guidelines and satisfy medical necessity criteria. - Ophthalmology Domain Expertise: Minimum of 2–3 years of specialized medical billing experience specifically within Ophthalmology or Retina practices. Ophthalmology surgery billing experience is a major asset. - Payer Fluency: Solid, practical working knowledge of Medicare and Medi-Cal billing guidelines, reimbursement structures, and compliance standards. - Software Literacy: Hands-on proficiency navigating DrChrono EMR is strongly preferred. Strong technical competency with digital clearinghouses and billing analytics tools is required. - Phonetic & Verbal Excellence: Flawless verbal and written English communication skills. Must be highly articulate and professional when negotiating with insurance adjusters and collaborating with internal staff. - Remote Workspace: Full-time availability (40 hours per week). Ability to work completely independently from a silent, distraction-free virtual home office. Qualifications - Proactive and highly analytical. - Solution-oriented mindset. - Ability to identify recurring denial trends and implement workflow improvements. - Built for a fast-paced specialty environment. - Pride in keeping an A/R aging ledger exceptionally clean.

Role Description We are seeking a highly poised, passionate, and personable Aesthetic Sales & Executive Consultant to join our team. This dual-impact role requires a unique blend of high-end cosmetic sales expertise, the sharp organizational skills of an Executive Assistant, and flawless, articulate English communication skills. As the first point of contact and the face of our brand, you will be responsible for warmly welcoming clients, proactively engaging potential customers, and artfully explaining our menu of advanced services and procedures. If you are a natural relationship-builder with an elite professional demeanor and a drive for sales excellence, we want to hear from you. Qualifications - 2+ years of successful experience in high-end retail, luxury hospitality, or medical aesthetics sales. - Proven ability to learn, simplify, and comfortably explain complex cosmetic procedures, recovery times, and expected outcomes to clients. - Experience working at an Executive Assistant level (or similar high-stakes administrative role) is highly preferred. Requirements - Proactive Client Acquisition: Confidently engage and draw in prospective clients, creating an inviting, upscale, and articulate atmosphere. - Consultative Sales: Educate clients on various cosmetic services, treatments, and procedures; clearly and elegantly explain technical medical-aesthetic processes to drive revenue. - Relationship Management: Build lasting, trust-based relationships with clients through exceptional, personalized customer service and meticulous, well-written follow-ups. - Goal Achievement: Meet and exceed monthly sales targets and key performance indicators (KPIs) for service bookings and product sales. - Calendar & Schedule Management: Coordinate complex scheduling for treatments, consultations, and executive meetings to maximize daily efficiency. - Client Concierge: Manage high-end client correspondence via phone, email, and in-person with the utmost discretion, sophistication, and professionalism. - Administrative Oversight: Maintain flawless records, manage client intake documentation, and assist leadership with operational reporting and drafting communications. Company Description

Role Description We are seeking a reliable and detail-oriented Virtual Medical Receptionist / Medical Administrative Assistant to join a busy U.S.-based medical practice. This role is ideal for a bilingual healthcare professional who enjoys providing excellent patient service while supporting the day-to-day operations of a medical office. The successful candidate will be responsible for: - Managing patient communications - Scheduling appointments - Verifying insurance - Maintaining accurate patient records - Providing general administrative support Experience with Prompt EMR is highly preferred, although candidates with experience using other electronic medical record systems are encouraged to apply. Qualifications - Bilingual in English and Spanish - Professional, friendly, and patient-focused - Organized and able to multitask in a fast-paced environment - Comfortable handling a high volume of patient interactions - Detail-oriented with strong administrative skills - A proactive team player who can work independently while supporting a remote healthcare team Requirements - Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role - Experience supporting a U.S.-based medical practice - Fluent in both English and Spanish (spoken and written) - Strong verbal and written communication skills - Experience handling inbound and outbound patient calls - Experience with appointment scheduling and calendar management - Insurance verification experience - Basic knowledge of prior authorization processes - Strong organizational skills and attention to detail - Ability to work independently in a remote environment Key Responsibilities - Patient Communication - Answer high-volume inbound and outbound patient calls professionally and courteously - Respond to patient inquiries and provide outstanding customer service - Relay messages accurately to providers and office staff - Maintain professional and compassionate communication with patients at all times - Appointment Scheduling & Calendar Management - Schedule new and follow-up patient appointments - Confirm, reschedule, and cancel appointments as needed - Manage provider calendars efficiently to optimize scheduling - Send appointment reminders and communicate scheduling updates - Insurance Verification - Verify patient insurance eligibility and benefits prior to appointments - Confirm coverage information and document findings accurately - Communicate insurance-related information to patients when appropriate - Prior Authorizations - Assist with prior authorization requests as needed - Follow up with insurance companies regarding authorization status - Maintain accurate documentation of authorization activities - EMR & Administrative Support - Enter and update patient information within the electronic medical record system - Maintain accurate patient documentation and communication notes - Assist with general front office administrative duties - Support providers and the administrative team to ensure efficient daily operations Benefits - This is a full-time contractor position (40 hours per week) - Negotiable pay rate depending on skillset and experience - Schedule: Monday through Friday, from 8 AM to 5 PM EST

Role Description We are seeking an experienced and highly professional Virtual Medical Receptionist / Medical Administrative Assistant to serve as the first point of contact for a busy U.S.-based Pain Management and Musculoskeletal Medicine practice. This position is ideal for someone who thrives in a fast-paced medical environment, enjoys helping patients, and excels at providing exceptional customer service. Since the majority of our patients are older adults, we place a strong emphasis on: - Outstanding English communication skills - Clear pronunciation - Polished, professional phone presence The ideal candidate has previous experience supporting a U.S. medical practice, preferably within: - Pain Management - Orthopedics - Spine - Chiropractic - Physical Medicine - Other musculoskeletal specialties Experience with eClinicalWorks (eCW) is strongly preferred, along with familiarity with: - Workers' Compensation (Work Comp) - Personal Injury Protection (PIP) cases Qualifications - Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role - Experience supporting a U.S.-based medical practice - Excellent spoken English with clear pronunciation and a professional phone presence - Strong customer service and interpersonal communication skills - Experience managing high-volume inbound and outbound patient calls - Excellent organizational, multitasking, and time management abilities - Ability to work independently in a remote environment - Strong attention to detail and commitment to providing an outstanding patient experience Requirements - Speaks English fluently with excellent pronunciation and minimal to no noticeable accent - Confident, personable, and professional on the phone - Builds trust quickly with patients and provides exceptional customer service - Understands the workflow of specialty medical practices - Organized, proactive, and detail-oriented - Works well independently while collaborating effectively with a remote team - Maintains a positive, solution-focused attitude in a fast-paced environment Key Responsibilities - Schedule new patient consultations and follow-up appointments - Confirm, reschedule, and cancel appointments as needed - Serve as the primary point of contact for patients via inbound and outbound phone calls - Deliver exceptional customer service with professionalism, empathy, and confidence - Assist patients with registration and appointment preparation - Update patient demographics and documentation within eClinicalWorks (eCW) - Coordinate scheduling for Workers' Compensation and Personal Injury Protection patients - Communicate professionally with patients, attorneys, nurse case managers, employers, and referral sources when appropriate Benefits - This is a full-time contractor position (40 hours per week) - Negotiable pay rate depending on skillset and experience - Schedule: Monday through Friday, from 8 AM to 5 PM EST

Role Description We are seeking an exceptionally sharp, eagle-eyed, and bilingual Virtual Patient Care & Medical Document Coordinator to support a prominent, fast-paced Orthopedic and Pain Management practice. This practice operates with a highly structured local team and serves a predominantly Spanish-speaking patient demographic. This is not a passive typing role. Because the client dictates their own clinical charts, we are looking for a "Frontline Clinical Editor"—someone structurally analytical who intentionally hunts for medical errors, missing documentation, or inconsistencies in self-dictated notes. In specialized medicine, accurate documentation is the practice’s ultimate defense line; this position is vital to ensuring medical notes provide the ironclad medical necessity required to protect and maximize Workers’ Compensation (WC), Personal Injury (PI), and PIP/lien-based claims against insurance denials. When you are not auditing dictations, you will be actively managing the front-office workflow: bridging the communication gap for Spanish-speaking patients, answering inbound/outbound queues, and ensuring smooth appointment scheduling. Core Responsibilities - Medical Document Quality Assurance (Primary Focus) - Meticulous Chart Auditing: Review, edit, and actively scrub the client's self-dictated clinical reports and notes for terminology errors, missing body markers, anatomical discrepancies, or formatting issues. - Clinical Accuracy Safeguarding: Ensure all musculoskeletal treatment plans, injection notes, and surgical recommendations match the intended medical direction before final chart closure. - EMR Record Maintenance: Keep patient charts flawlessly organized and updated inside DrChrono, flagging missing clinical data or diagnostic lab results for the on-site team. - Inbound & Outbound Patient Care Coordination - Active Phone Queue Support: Answer live inbound calls and handle critical outbound patient phone queues professionally and efficiently. - Bilingual Patient Advocacy: Serve as the primary, high-comfort touchpoint for Spanish-speaking patients—clearly explaining scheduling details, post-op care timelines, and office workflows. - Schedule Optimization: Coordinate and book new patient consultations, specialized spinal/orthopedic follow-ups, and diagnostic testing slots to keep the practice's daily calendar perfectly maximized. - Personal Injury & Specialty Case Support (Preferred) - Lien-Based Workflow Support: Maintain precise data entry for Personal Injury (PI) and lien-based medical files, ensuring proper case tracking. - Med-Legal Documentation Handling: Assist the on-site team with organizing medical records required by case managers or legal affiliates when necessary. Qualifications - Specialty Medical Experience: Minimum 2 years of dedicated administrative, scribe, or clinical document improvement and auditing experience specifically within Orthopedics, Spine, Neurosurgery, Chiropractic, or Pain Management. - Bilingual Fluency: Total verbal and written command of both English and Spanish. Must be entirely comfortable translating complex musculoskeletal concepts to patients. - The "Editor" Mindset: Proven experience reviewing, proofreading, or editing physician clinical documentation with a firm, assertive eye for catching human error. - Technical Workspace: Dedicated, highly secure home office setup compliant with HIPAA privacy protocols, equipped with high-speed internet and an automated time-tracking system. Strongly Preferred Experience - Hands-on operational experience inside DrChrono EMR. - Prior background navigating Personal Injury (PI), med-legal liens, or Workers' Compensation patient pathways. - A deep, native familiarity with complex musculoskeletal and spinal anatomy terms.

Role Description We are seeking an exceptionally sharp, eagle-eyed, and bilingual Virtual Patient Care Coordinator & Medical Scribe to support a prominent, fast-paced Orthopedic and Pain Management practice. This practice operates with a highly structured local team and serves a predominantly Spanish-speaking patient demographic. This role uniquely blends high-touch patient care coordination with meticulous administrative quality control. The client dictates his own clinical charts; therefore, we are not looking for a passive typist. We need a "frontline editor"—someone who is direct, structurally analytical, and intentionally hunts for medical errors, missing documentation, or inconsistencies in the doctor's self-dictated notes. When you are not auditing dictations, you will be actively on the phone, bridging the communication gap for Spanish-speaking patients, managing the schedule, and keeping the clinical workflow moving smoothly. Qualifications - Minimum 2 years of dedicated administrative, scribe, or clinical experience specifically within Orthopedics, Spine, Neurosurgery, Chiropractic, or Pain Management. - Total verbal and written command of both English and Spanish. - Proven experience reviewing, proofreading, or editing physician clinical documentation. - Dedicated, highly secure home office setup compliant with HIPAA privacy protocols. - Equipped with high-speed internet and an automated time-tracking system. Requirements - Meticulous Chart Auditing: Review, edit, and actively scrub the client's self-dictated clinical reports and notes for terminology errors, missing body markers, anatomical discrepancies, or formatting issues. - Clinical Accuracy Safeguarding: Ensure all musculoskeletal treatment plans, injection notes, and surgical recommendations match the intended medical direction before final chart closure. - EMR Record Maintenance: Keep patient charts flawlessly organized and updated inside DrChrono, flagging missing clinical data or diagnostic lab results for the on-site team. - Active Phone Queue Support: Answer live inbound calls and handle critical outbound patient phone queues professionally and efficiently. - Bilingual Patient Advocacy: Serve as the primary, high-comfort touchpoint for Spanish-speaking patients—clearly explaining scheduling details, post-op care timelines, and office workflows. - Schedule Optimization: Coordinate and book new patient consultations, specialized spinal/orthopedic follow-ups, and diagnostic testing slots to keep the practice's daily calendar perfectly maximized. - Lien-Based Workflow Support: Maintain precise data entry for Personal Injury (PI) and lien-based medical files, ensuring proper case tracking. - Med-Legal Documentation Handling: Assist the on-site team with organizing medical records required by case managers or legal affiliates when necessary. Company Description

Role Description We are seeking a persistent, organized, and empathetic Patient Collections Specialist to join a revenue cycle team. In this role, you will focus on minimizing outstanding accounts receivable by proactively contacting patients regarding their past-due balances for dental and orthodontic services (including surgeries, imaging, and orthodontic procedures). The ideal candidate is comfortable managing a high volume of outbound calls and possesses the unique ability to balance confident financial negotiations with a compassionate, patient-first approach. - Proactive Patient Outreach: Conduct a high volume of outbound calls to patients with past-due balances, managing account inquiries with professionalism and tact. - Payment Processing: Secure and process patient payments safely over the phone via credit cards, HSA/FSA cards, and ACH transactions. - Structured Payment Arrangements: Assess patient financial situations and, when appropriate, establish structured payment plans that ensure balances are recovered efficiently. - Commitment Tracking: Monitor and follow up on promised payments to ensure financial agreements are fulfilled on schedule. - Precise Account Documentation: Accurately document every patient interaction, payment commitment, and financial transaction within the practice’s billing system. - A/R Optimization: Work strategically to reduce the practice's outstanding accounts receivable while maintaining high patient retention and satisfaction. - Regulatory Compliance: Maintain absolute professionalism and ensure strict compliance with all applicable patient privacy (HIPAA) and collections regulations (FDCPA). Qualifications - Bilingual Fluency: Native or fully professional fluency in both English and Spanish is strictly required. You must be completely comfortable and articulate navigating complex financial and medical conversations in both languages. - Proven Experience: 2+ years of dedicated experience in patient collections, medical accounts receivable, or healthcare and dental billing. - Specialty Knowledge: Prior experience navigating dental billing, surgery balances, or dental and orthodontic claims is highly preferred. - Call Volume Comfort: Proven comfort and resilience in handling a high volume of outbound collection calls daily. - Financial Communication Skills: Confidence in navigating sensitive conversations about financial obligations, coupled with excellent negotiation and conflict-resolution skills. - Technical Agility: Hands-on experience with medical billing systems, Electronic Health Records (EHR), and cloud-based phone/VoIP software. - Core Competencies: A unique blend of empathy, persistence, and strong organizational skills. - Remote Infrastructure: Ability to work completely independently in a private, quiet home office setup with high-speed internet and zero background noise.

Role Description We are seeking a persistent, organized, and empathetic Patient Collections Specialist to join a revenue cycle team. In this role, you will focus on minimizing outstanding accounts receivable by proactively contacting patients regarding their past-due balances for orthopedic services (including surgeries, imaging, and physical therapy). The ideal candidate is comfortable managing a high volume of outbound calls and possesses the unique ability to balance confident financial negotiations with a compassionate, patient-first approach. - Proactive Patient Outreach: Conduct a high volume of outbound calls to patients with past-due balances, managing account inquiries with professionalism and tact. - Payment Processing: Secure and process patient payments safely over the phone via credit cards, HSA/FSA cards, and ACH transactions. - Structured Payment Arrangements: Assess patient financial situations and, when appropriate, establish structured payment plans that ensure balances are recovered efficiently. - Commitment Tracking: Monitor and follow up on promised payments to ensure financial agreements are fulfilled on schedule. - Precise Account Documentation: Accurately document every patient interaction, payment commitment, and financial transaction within the practice’s billing system. - A/R Optimization: Work strategically to reduce the practice's outstanding accounts receivable while maintaining high patient retention and satisfaction. - Regulatory Compliance: Maintain absolute professionalism and ensure strict compliance with all applicable patient privacy (HIPAA) and collections regulations (FDCPA). Qualifications - Bilingual Fluency: Native or fully professional fluency in both English and Spanish is strictly required. You must be completely comfortable and articulate navigating complex financial and medical conversations in both languages. - Proven Experience: 2+ years of dedicated experience in patient collections, medical accounts receivable, or healthcare billing. - Specialty Knowledge: Prior experience navigating orthopedic billing, surgery balances, or physical therapy claims is highly preferred. - Call Volume Comfort: Proven comfort and resilience in handling a high volume of outbound collection calls daily. - Financial Communication Skills: Confidence in navigating sensitive conversations about financial obligations, coupled with excellent negotiation and conflict-resolution skills. - Technical Agility: Hands-on experience with medical billing systems, Electronic Health Records (EHR), and cloud-based phone/VoIP software. - Core Competencies: A unique blend of empathy, persistence, and strong organizational skills. - Remote Infrastructure: Ability to work completely independently in a private, quiet home office setup with high-speed internet and zero background noise.

Role Description We are seeking a warm, highly organized, and professional Virtual Medical Front Desk Receptionist to serve as the primary digital face and voice of a medical practice. In this fast-paced role, you will manage the critical intersection of patient care coordination and back-office administration. The ideal candidate possesses exceptional communication skills, a deep understanding of medical office workflows, and a patient-centered approach. You will be responsible for handling all inbound and outbound communication channels, ensuring that every patient interaction is smooth, accurate, and compassionate. Core Responsibilities: - Omnichannel Communication Management - Inbound Call Optimization: Promptly answer incoming patient calls, address inquiries, take detailed messages, and route urgent clinical matters to the appropriate medical staff. - Outbound Outreach: Conduct proactive outbound calls for appointment confirmations, scheduling follow-ups, filling calendar gaps, and requesting missing paperwork. - Multi-Channel Coverage: Monitor and respond to alternative communication streams, including the practice email inbox, secure text messaging platforms, and patient portal inquiries. - Patient Intake & EMR/EHR Maintenance - Demographic Collection: Efficiently register new patients by collecting accurate personal, contact, and medical history details. - Pristine Data Entry: Input, update, and maintain comprehensive patient records within the Electronic Medical/Health Records (EMR/EHR) system in strict compliance with data protocols. - Document Management: Upload and catalog intake forms, physician referrals, and external medical records into the correct patient charts. - Calendar Optimization & Scheduling - Strategic Appointment Scheduling: Schedule, reschedule, and cancel patient appointments, aligning workflows with provider preferences to maximize daily clinic efficiency. - Waitlist Strategy: Monitor cancellations and no-shows, proactively utilizing the clinic waitlist to keep provider calendars fully booked. - Insurance Verification - Eligibility Checks: Perform meticulous insurance verifications and eligibility checks through payer portals or direct calls to confirm coverage, deductibles, co-pays, and plan limitations. - Financial Communication: Educate patients on their estimated out-of-pocket costs and coordinate the collection of co-pays or outstanding balances prior to their appointments. Qualifications - Experience: Minimum 2 years of experience as a medical receptionist, secretary, or assistant within a U.S.-based medical clinic or healthcare setting. - Technical Agility: Proven, hands-on experience navigating mainstream EMR/EHR platforms, cloud-based VoIP phone systems (e.g., RingCentral, Dialpad), and digital scheduling calendars. - Fluent Bilingualism: Complete verbal, reading, and writing mastery of both English and Spanish. - Insurance Literacy: Strong fundamental knowledge of health insurance terminology, including verification processes, prior authorizations, copays, and deductibles. - Communication Excellence: Exceptional verbal and written English communication skills, featuring a warm, professional, and clear phone presence. - Compliance: Thorough understanding of HIPAA compliance, patient confidentiality regulations, and medical data security standards. - Remote Infrastructure: A completely quiet, secure home office workspace free from background noise, equipped with a high-speed internet connection and a reliable computer headset.