Program Manager, CS Operations

Location

United States

Posted

7 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglishPMP

Job Description

Program Manager, CS Operations

ModMed

• Lead the upstream architectural design and definition of future-state operating models across Customer Success. • Convert abstract corporate objectives and strategic initiatives into structured, multi-stream transformation roadmaps that optimize organizational structures and drive long-term margin alignment. • Drive the complete architectural redesign of the implementation and customer education experience into tailored, segmented engagement models (ranging from digital self-paced journeys to high-touch consultative frameworks) based on complexity and customer needs. • Lead complex discovery sessions, executive alignment workshops, and business case development to invent net-new organizational capabilities. • Synthesize widespread organizational friction and market shifts into actionable service delivery frameworks before they are transitioned to CS Operations for deployment. • Proactively identify system gaps and operational bottlenecks across post-sale teams; design and implement scalable, standardized service delivery models leveraging automation and digital enablement to drive efficiency. • Author and implement comprehensive organizational change management strategies, including impact assessments, targeted stakeholder communication, readiness planning, and adoption support to ensure structural shifts achieve high long-term adoption. • Partner directly with executive leadership to continuously compile feedback, synthesize metrics, and formulate actionable implementation recommendations, corporate presentations, and long-term transformation roadmaps. • Retain final accountability for tracking and delivering targeted operational cost-savings and efficiency gains, building clear metric structures to validate the ROI and value stream of all active transformation initiatives.

Job Requirements

  • Bachelor's Degree: Business Administration, Healthcare, Management, Information Systems, Operations, or related strategic fields.
  • 10+ years of experience in Program Management, Business Transformation, Management Consulting, or Customer Operations.
  • Proven experience leading large-scale cross-functional transformation initiatives.
  • Track record managing matrixed, multi-stakeholder priorities and complex organizational change.
  • Journey Architecture, Program Governance, Stakeholder Facilitation, Change Management, Performance Metrics & ROI Tracking, Operational Scaling, Cross-Functional Leadership, Risk Mitigation, Adoption Strategy, Executive Presentation, Master-level facilitation, strategic roadmap development, risk management, workshop leadership, and executive presentation capabilities.
  • Project Management Professional (PMP) Certification.
  • Lean Six Sigma Certification.
  • Agility: Embraces change as a growth opportunity; learns from successes and failures and adapts to new challenges.
  • Communication: Understands audience needs and clearly expresses ideas to build trust, ensure understanding, and collaborate effectively.

Benefits

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs
  • Company paid Life and Disability benefits
  • Flexible Spending Account, and Employee Assistance Programs
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
  • Hybrid office-based roles and remote availability for some roles
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

Related Categories

Related Job Pages

More Program Manager Jobs

AMN Healthcare logo

Program Manager

AMN Healthcare

Empowering the Future of Care

Program Manager7 days ago
Full TimeRemoteTeam 1,001-5,000Since 1985H1B Sponsor

• Serve as a trusted advisor to healthcare clients, providing workforce strategy and talent acquisition consultation • Lead recurring business reviews, workforce planning sessions, and executive stakeholder meetings • Facilitate discussions with client leadership to align workforce initiatives with organizational priorities • Build strong relationships with executives, operational leaders, and key stakeholders across client organizations • Analyze workforce and recruiting KPIs • Translate complex workforce data into actionable business recommendations • Identify trends, risks, and opportunities that drive improved workforce outcomes • Lead strategic workforce initiatives from discovery through implementation and adoption • Drive accountability across stakeholders to ensure successful execution and measurable results • Build scalable processes, governance structures, and operating models that support program growth • Manage project timelines, deliverables, risks, and communication plans • Develop and deliver executive-level presentations using PowerPoint and Excel • Communicate workforce insights, program performance, and strategic recommendations to senior leadership • Facilitate meetings, workshops, and stakeholder sessions that drive alignment and decision-making • Influence leaders through data-driven storytelling and consultative recommendations • Identify opportunities to enhance recruiting operations, workforce planning, and program efficiency • Lead process improvement initiatives that improve service delivery and client satisfaction • Collaborate with recruiting, operations, and leadership teams to standardize best practices and optimize performance

United States
$100K - $119K / year
Akraya logo

Project/Program Manager III

Akraya

Akraya is a staffing and recruiting company that works with leading technology companies throughout the United States, providing IT consulting and talent servic

Program Manager7 days ago

Role Description This role is for a seasoned professional to lead critical digital experience technology programs from inception to completion. You will be responsible for guiding cross-functional teams, managing intricate technical initiatives, and ensuring successful delivery by fostering collaboration. Success in this position requires a blend of technical understanding, strategic planning, and strong interpersonal skills. Key Responsibilities: - Develop and track comprehensive program plans to ensure transparency. - Simplify technical complexities and drive data-informed decision-making. - Define program objectives, deliverables, and critical dependencies. - Facilitate cross-organizational alignment and remove impediments. - Proactively identify and mitigate project risks and conflicts. Qualifications - Proven experience in technical program management. - Strong understanding of Agile development processes. - Excellent communication and stakeholder management abilities. Requirements - Experience with highly complex software engineering initiatives within a fast-paced technology environment. Benefits - Pay Range: $60-$65/hr W2 - Contract Type: W2 - Duration: 6+ Months - Location: California (#LI-Remote)

United States
$60 - $65 / hour
Academy of Art University logo

Associate Director, Art Education – Art Teaching Credential Program

Academy of Art University

Founded in 1929 by Richard S. Stephens, Creative Director of Sunset magazine, Academy of Art University equips students for successful creative careers through

Program Manager7 days ago

• Oversee Single-Subject Teaching Credential Program Quality and Faculty • Implement processes and procedures for recommending California K-12 Art credentials • Oversee Teacher Preparation Curriculum and update when necessary • Serve as liaison for program compliance with credential requirements • Perform credential-related reporting and data analysis, both for University representatives and externally for state agencies, federal agencies and the Unified School Districts • Collect and compile data for CTC accreditation site visits and biennial reports as well as maintain University's Credential Program Accreditation website • Utilize the Commission on Teacher Credentialing (CTC) online system to submit and check the status of applications and complete recommendations • Provide credentialing and degree information to the CTC, University EVP of Compliance, K-12 Schools, the educational community, and the public • Attend professional development programs (such as CTC and CALTPA coordinator conferences and workshops) • Coordinate and maintain Memorandums of Understanding (MOUs) with Unified School Districts • Recruit and support classroom mentor teachers for credential candidate’s student teaching • Locate and place student teachers in Unified School Districts with active MOUs • Complete formal student teacher observations and evaluations • Support credential candidates in completing and submitting state assessments (CalTPAs) • Assist and mentor faculty. Conduct peer evaluations requested by department director or CAO. • Attend university events and department meetings, as required • Interact with other Department Directors and the extended community • Responsible for all aspects of teaching each assigned class section(s), including, but not limited to: preparing for class, implementing published syllabus and course outline, communicating with students; evaluating and grading student performance and assignment submissions; maintaining current and accurate records that require online entry of student data, including attendance, progress grades, midterm grades and final grades; holding synchronous (onsite and virtual) classes in accordance with the published day, time and modality; beginning and ending synchronous classes on time according to published start and end times • Have a thorough understanding of all course content including: assignments, discussion topics and Course Learning Outcomes. Demonstrate mastery of the course material and facilitate learning and skills acquisition in course(s) using teaching strategies appropriate to the course modality (onsite/online/virtual) • Engage every section of assigned online classes at least once each day, 6 days a week (including Saturday) • Review all posts, comments, and mailbox messages during each active module and respond to all student questions within 1 business day • Leave public evidence of online presence including but not limited to a new post, comment; public critique 6 days a week • Hold Zoom sessions throughout the semester as directed • Actively contribute to and guide class conversations to encourage student engagement and development • Provide constructive, clear and detailed feedback on submitted student work that includes what was done correctly, areas for improvement and why/how to make improvements • Post in relevant topics, including “Welcome” topic (and video) on the first day of class for every section of assigned online class as well as an expectation-setting announcement and include in the Instructor Profile the “Check-in” times when students can expect questions to be answered for the above mentioned 6 days • Ensure professional communication is provided to students throughout the semester • Assess students’ achievement of the course learning outcomes by adhering to the official course grading breakdown • Offer constructive feedback in a professional manner to assist students in their skill development • Submit all Progress, Midterm and Final grades by published deadlines • Post critiques and grades for online course assignments in Brightspace within 3 business days of the close of each module period; 2 business days of the close of the module during the summer semester • Provide feedback and grades for onsite/virtual course assignments by the following class session • Instructors teaching synchronous class sections (onsite/virtual) must submit student attendance rosters no later than 11:59 p.m. each day class(es) are scheduled • Communicate weekly to students who are absent from class within the same day of the of the missed class for synchronous classes or within 24 hours after the close of the module for online classes • Instructors must notify the appropriate support department to ensure that absent students are connected with needed resources • Instructors should attempt to contact and offer support to students who have failed to submit required work on time and communicate concerns to the appropriate department as needed • Follow University requirements for scheduling and recording virtual Zoom class meetings and post links to recordings in Brightspace for student access • Adhere to the published supply list in the pre-approved syllabus • Evaluate and process any requests regarding changes to the supply list submitted by faculty and instructors • Perform additional instructor duties as needed. These additional duties may include, but not be limited to, workshops, portfolio reviews, and other instructional work • Communicate with associate or online directors, faculty lead, and where appropriate, online build team, about ways in which student learning can be improved in assigned class(es) • Maintain guidelines set by the Academy of Art University • Ensure compliance with state laws and all standards of the Academy's various accrediting agencies • Remain current in your knowledge of industry advancements and maintain professional interactions in your field.

California
$70.3K - $77K / year
FICO logo

Senior Director, Technology Program Management

FICO

FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success.

Program Manager7 days ago
Full TimeRemoteTeam 1,001-5,000Since 1956H1B No Sponsor

• Own the Global PMO technology program portfolio, establishing a governance model, prioritization framework, and reporting cadence that gives leadership clear visibility into program health, risk, and investment performance across all active initiatives. • Serve as the executive escalation point for program-level decisions and cross-program conflicts, and champion AI-native, agile-at-scale program delivery by creating and evolving PMO methodologies, templates, and tooling, reducing ceremony and modeling the operating principles FICO is embedding across its engineering organization. • Provide senior sponsorship and strategic oversight for FICO's flagship Product and Engineering Transformation program, partnering with executive sponsors across Product, Engineering, HR, Legal, and Security to align direction and resolve blockers requiring SVP-level engagement. • Hold the transformation team accountable to milestones, quality, and stakeholder outcomes, and represent program progress and risks in executive forums, translating complexity into clear business impact. • Act as a trusted partner to the Head of Product, Head of Engineering and Architecture, Head of Technology Operations, and other technology executives, providing the portfolio-level view needed to make investment and resourcing decisions. • Build strong working relationships across Product, Engineering, HR, Legal, Security, and Finance, and represent the Global PMO in cross-functional leadership forums to keep technology priorities visible and appropriately resourced. • Hire, develop, and retain a high-performing team of program and project managers, defining career paths, competency frameworks, and performance standards, while building a culture of accountability, transparency, and continuous improvement that earns the trust of engineering and product teams rather than adding bureaucratic overhead. • Drive annual and quarterly technology program planning cycles, owning portfolio-level dashboards and executive reporting as the trusted source of truth on status, investment tracking, and outcomes. • Identify cross-program synergies, shared infrastructure needs, and resourcing conflicts early, and partner with Finance and HR to manage program budgets, headcount plans, and vendor relationships across the portfolio.

United States
$150.5K - $236.5K / year