ModMed

• Develop and own the strategic roadmap for Implementation Services, aligning with company growth objectives and market trends • Influence executive leadership on service offerings, pricing models, and go-to-market strategies • Lead and mentor multiple service line directors/managers; foster a high-performance, client-centric culture • Design and scale an organizational structure that supports geographic expansion, complex integrations, and managed services • Manage P&L responsibility for Implementation Services, including forecasting, revenue recognition, and margin optimization • Drive continuous improvement in resource utilization, backlog management, concessions, and EBITDA delivery • Serve as the executive escalation point for high-profile clients; cultivate relationships at C‑suite and board levels • Oversee contract negotiations, statements of work, and service-level agreements to ensure mutual value creation • Establish and govern global delivery standards, methodologies (e.g., Agile, Waterfall, hybrid), and quality assurance benchmarks • Monitor KPIs and metrics (e.g., on‑time delivery, client satisfaction, renewal rates) and implement corrective actions as needed • Partner with Product, Engineering, and Customer Success teams to inform roadmap prioritization and drive seamless handoffs • Collaborate with Sales and Marketing to craft differentiating service-based offerings and support pipeline development • Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes

• Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations • Takes ownership of team successes by directing, mentoring, and coaching • Manifests an understanding of project management practices and principles (constraints, risks/issues management, best practices, etc.) • Serves as an escalation point for issues beyond team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the client • Demonstrates the ability to quickly understand a business situation; make prompt decisions to facilitate the expedition of resolutions and navigate to successful outcomes • Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for the ensuring overall delivery experience • Ensures adherence to quality standards and documented processes in day-to-day activities • Interfaces with client project stakeholders, including C-level management and directors, to elicit business and functional requirements • Proactively addresses performance concerns with the applicable manager; provides performance evaluation input for project resources • Has a thorough understanding of the business's key performance indicators and metrics and manages them to successful levels consistently • Proactively manages the financial details of the business, including but not limited to forecasting revenue, concessions/credits, backlog management, and EBITDA • Works collaboratively with the leadership team to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices

• Lead the end-to-end SOX implementation, including scoping, process mapping, risk-control matrices (RCMs), and deficiency remediation • Develop and execute a flexible, risk-based annual audit plan that covers financial, operational, and IT security risks • Analyze current business processes and provide actionable recommendations to improve the control environment without sacrificing operational speed • Act as the primary liaison with external auditors to coordinate timing, scope, and reliance on internal control testing to maximize audit efficiency • Present findings and remediation progress regularly to the CAO and the Audit Committee • Manage third-party consultants/vendors to support audits • Transition from a solo contributor to a leader by hiring and mentoring a high-performing internal audit team • Establish yourself as a "Trusted Advisor" across the organization by building high-trust, transparent relationships with department heads

• Create ongoing learning and development plans for sales representatives and leaders. This includes identifying skill gaps, developing advanced training modules, and ensuring alignment with the full employee lifecycle. • Develop and refine comprehensive onboarding programs for new sales team members. This involves assessing training needs, creating content, and continuously iterating the program to ensure it aligns with the latest sales strategies and market trends. • Utilize data analytics to assess sales performance and identify areas for improvement. This involves analyzing sales metrics, providing insights, and recommending strategies to enhance sales effectiveness. • Oversee the creation and curation of a comprehensive library of sales enablement content, including playbooks, training materials, and best practices, ensuring they are up-to-date and effectively address sales team needs. • Work closely with marketing, product development, and customer support teams to ensure cohesive messaging and strategy alignment. This includes participating in cross-departmental meetings and coordinating joint initiatives. • Optimize and conduct training sessions on key sales systems and tools, such as CRM platforms and CPQ software. This includes creating instructional content and leading hands-on training sessions. • Act as a mentor to other sales enablement professionals, sharing expertise, insights, and best practices, and fostering a culture of continuous improvement within the sales enablement team. • Assist in the management of the Learning Management System (LMS) and take on additional projects as required, contributing to the overarching success of the sales enablement function. • Support special projects and ad hoc requests related to sales operations

• Establish and lead a consistent and scalable Competitive Intelligence framework that delivers intelligence across specialties, products, and market segments, ensuring stakeholders have access to actionable competitive insights • Own and optimize competitive intelligence platforms and processes (Crayon), leveraging AI-powered tools and automation to deliver timely market intelligence, alerts, and competitive updates across the organization • Synthesize market, customer, and competitive information into clear, strategic recommendations that help leaders prioritize opportunities, evaluate risks, and make informed business decisions • Conduct competitive readiness assessments for product launches, ensuring teams are equipped with the insights, positioning, and competitive context needed for successful market execution • Lead market research initiatives to evaluate competitor capabilities, market positioning, industry trends, and emerging opportunities that inform product strategy and long-term business planning • Serve as the organization's subject matter expert on competitive dynamics, proactively identifying market shifts, whitespace opportunities, and areas where competitors are gaining traction • Partner closely with Product, Sales, Marketing, and other cross-functional teams to drive alignment around competitive strategy and market intelligence • Support and evolve win/loss analysis programs to identify patterns, uncover strategic insights, and strengthen competitive positioning

• Own the full-funnel digital demand generation strategy. • Build and deploy integrated marketing campaigns across paid search, paid social, display, programmatic, and account-based marketing (ABM) channels to accelerate new practice acquisition and cross-sell opportunities. • Lead our organic search evolution. Optimize ModMed’s digital footprint not only for traditional search engines (Google, Bing) but also for Generative Engine Optimization (GEO) across modern AI-search ecosystems, conversational AI, and discovery platforms. • Oversee, audit, and expand ModMed's advanced digital marketing technology stack. • Evaluate, pilot, and scale modern AI tools to automate workflow efficiencies, hyper-personalize outreach, and optimize ad spend. • Partner closely with Creative, Content, and Product Marketing teams to integrate generative AI tools into creative production, continuous multi-variant testing, and localized landing page generation to scale variations and lift conversion rates. • Shift from reactive reporting to predictive growth. Utilize advanced data intelligence, machine learning attribution models, and behavioral data to help track MQLs, SQLs, Cost Per Acquisition (CPA), and pipeline ROI. • Socialize digital marketing strategies, AI tool roadmaps, and execution plans with executives and key organizational stakeholders to cultivate transparency and secure resource alignment. • Actively evaluate, pilot, and embed the latest marketing AI tools, prompt workflows, and automated pipeline intelligence to keep the marketing function at the absolute forefront of industry trends.

Title: Manager, RCM Client Success Location: Remote US job requisition id: R4528 Job Description: At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: - Consistently ranked as a Top Place to Work - 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” - 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties - Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: ModMed is hiring a Manager, RCM Client Success to oversee team members, including Enterprise Client Advisors, Client Advisors, and Leads, who support assigned RCM Specialties and ensure that exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives are met across assigned verticals. This Manager plays a critical role in ensuring teams are proactively identifying opportunities to improve client KPI metrics, coaching and developing team members to improve client operation opportunities and collaborating with senior leadership on opportunities to better scale their assigned verticals. The primary objective of this role is to drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management. Your Role: - Manage and drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management. - Act as an escalation point for complex client issues, ensuring prompt and effective resolution. - Collaborate with relevant stakeholders to address client concerns, including operational support, sales alignment, and executive leadership. - Develop scalable strategies to support a growing book of business which increases retention and client satisfaction. - Lead and manage a team of specialty-specific supervisors and/or client success advisors, providing guidance, coaching, and support to ensure high-performance levels. - Set clear performance objectives, monitor progress, and conduct performance evaluations. - Collaborate with internal teams (such as implementation, optimization, operations, sales and technology) to identify opportunities for process improvement and revenue maximization. - Analyze client performance metrics, financial data, and industry trends to develop actionable recommendations. - Implement strategies to optimize client engagement strategies and enhance overall financial outcomes for clients. - Stay updated on industry trends, regulations, and best practices related to revenue cycle management. - Continuously enhance your knowledge and skills through professional development activities, attending conferences, and networking with industry experts. Skills & Requirements: - Bachelor's Degree preferred in the following areas of study: Healthcare Administration, Business. - Medical Billing & Coding certification is preferred. - At least 5 years of related experience and/or training or equivalent combination of education and experience; At least two years of supervisory experience. - Proven experience in revenue cycle management, account management, or client success roles within the healthcare industry. - Exceptional problem-solving skills and the ability to handle and resolve client issues effectively. - Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at various levels. - Excellent client-facing and presentation skills. - Demonstrate executive presence and strong interpersonal skills when engaging with high-value or escalated clients, using sound judgment, clear communication, and analytical insights to de-escalate tensions, realign expectations, and reinforce client confidence in the partnership. - Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes. - An analytical mindset, with the ability to analyze data, identify trends, and develop strategic recommendations. Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting. - Ability to manage and integrate information located in multiple software systems. - Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs. - Professional demeanor required. - Excellent ability to manage time. - Foster a collaborative and positive team environment, promoting professional development and knowledge sharing. - Ability to travel domestically up to 25%. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States - Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, - 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. - Generous Paid Time Off and Paid Parental Leave programs, - Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, - Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, - Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, - Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, - Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals.

Title: Sales Development Representative remote type Hybrid locations Boca Raton, FL Remote - USA job requisition id R4404 Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: - Consistently ranked as a Top Place to Work - 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” - 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties - Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: At ModMed & Klara, we're revolutionizing the healthcare landscape with our innovative technology platforms, creating a brighter future for the industry. Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) and Provider Collaboration that help our clients maximize their efficiencies. As a vital part of our mission, our Sales Development Representatives (SDRs) drive growth both externally by expanding ModMed/Klara's presence within the healthcare sector, and internally by fostering their own professional development. Seize this unique opportunity to join our dynamic team, where you'll make a meaningful impact on healthcare while accelerating your career trajectory in an environment that values innovation, growth, and collaboration. This is a great opportunity to grow your career by learning and developing foundational sales and business skills within a progressive and high-growth company that is truly modernizing medicine! Your Role: Sales Development Representatives are crucial in generating new business for the company by creating market awareness, identifying potential clients, and qualifying leads through inbound and outbound channels. Their primary responsibility is to turn leads into qualified opportunities by partnering with marketing and sales to execute lead-generation phone and email campaigns. They develop relationships with prospects and act as the initial point of contact, working towards scheduling demonstrations for their assigned Regional Sales Managers (RSMs). - Conduct outbound cold calls, develop email campaigns, and use other social mediums, such as LinkedIn, to educate and demonstrate the value of our solutions to prospects - Research target leads and personas and create an analysis of the prospect before handing them off to a Regional Sales Manager(s) or Account Executives - Refine your sales skills, and quickly learn about the healthcare industry and our product offering to effectively communicate the value proposition of our solutions and overcome objections and competitive questions - Follow-up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects - Maintain detailed and updated documentation and lead management activity using Salesforce.com, SalesLoft/Outreach, and other tools - Consistently achieve qualified opportunity quotas to ensure territory revenue objectives Skills & Requirements: - Bachelor's degree in communications, pre-med, business, marketing, or related degree preferred - Ability to work 3 days per week in the Boca Raton, FL headquarters - 1-2 years of previous professional experience in sales, marketing, communication, or related professions is highly preferred - Experience using the following tools is a plus: CRM, EHR, Salesforce, SalesLoft, Outreach, Zoom Info, G-Suite/Mac - A strong interest in healthcare and developing a career in sales - Polished and engaging communication skills, both written and verbal - Strong problem-solving skills with the ability to overcome objections and think on your feet - Strong planning and organizational skills - Flexible and adaptable with an ability to receive and learn from feedback - Exhibits grit: stick with things until finished, even in the face of adversity, with an ability to bounce back from failure or disappointment - Business acumen and customer orientation: exhibits knowledge of products and customer profiles through proactive research - Collaborative and team-oriented ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States - Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, - 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. - Generous Paid Time Off and Paid Parental Leave programs, - Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, - Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, - Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, - Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, - Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

Title: Support Specialist 1 Location: Remote - USA Job Description: Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: - Consistently ranked as a Top Place to Work - 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” - 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties - Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! This position is a hybrid role and is based in our Boca Raton, FL office. Your Role: - Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. - Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area. - Provide consistent, professional, and high-quality client support to our client base. - Establish procedures to ensure client satisfaction and quality service delivery. - Communicate and collaborate across teams and departments to help resolve issues. - Replicate and document issues for further escalation. Skills & Requirements: - Bachelor Degree, preferred. - 1-2 years of related experience. - Manage/ field 25+ inbound calls per day. - If local, the ability to work onsite at our Boca Raton HQ Office 3 days a week. - Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues. - Experience within a medical practice and/or EMR experience is preferred. - Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS. - Knowledge of bug tracking software such as Zen and Jira. - Excellent interpersonal, verbal, and written communication skills. - Ability to effectively prioritize and manage time. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States - Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, - 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. - Generous Paid Time Off and Paid Parental Leave programs, - Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, - Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, - Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, - Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, - Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Lead the engineering organization to foster a "Platform as a Product" culture, ensuring high reliability and scalability of identity and payment services while driving AI-assisted development for enhanced efficiency and performance.