Senior Strategic Account Specialist

Location

Idaho

Posted

6 days ago

Salary

$43.3K - $79.3K / year

Seniority

Senior

High School3 yrs expEnglish

Job Description

Senior Strategic Account Specialist

Recruiting.com

• Responsible for the day-to-day relationship between MWI and the MVH strategic accounts • Develop and maintain successful working relationships with relevant departments at MWI • Work closely with customers and collaborate with internal departments • Ensure correct accounting, billing, and customer contract procedures are maintained • Successfully deliver customer orders • Provide standard and ad hoc reports to meet customer specifications • Assist with analytical and operational solutions • Provide accurate information regarding products, pricing, services, policies and procedures • Maintain detailed records of customer interactions/communications in CRM (Orbit) system • Handle escalated issues and recommend solutions for customer challenges • Make suggestions to improve customer service operations • Complete assigned special projects • Maintain MBX email inbox of COUPA orders

Job Requirements

  • High School Diploma/GED or equivalent experience required
  • 3+ years of experience in customer service operations, case management, order management, issue resolution, escalations support, service delivery, or a related field required
  • Associate's degree in business administration, operations, or a related field preferred
  • Certified Customer Experience Professional (CCXP), or equivalent certification preferred
  • Advanced Excel skills
  • Proficiency with Word and Outlook
  • Proven experience in a customer service role
  • Strong verbal and written communication skills
  • Excellent problem solving and conflict resolution abilities
  • Ability to handle multiple tasks, demonstrate critical and analytical thinking
  • Veterinary clinic experience desirable

Benefits

  • Health insurance
  • Dental and vision care
  • Backup dependent care
  • Adoption assistance
  • Infertility coverage
  • Family building support
  • Behavioral health solutions
  • Paid parental leave
  • Paid caregiver leave
  • Training programs
  • Professional development resources
  • Mentorship programs
  • Employee resource groups
  • Volunteer activities

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