Senior Strategic Account Specialist
Location
Idaho
Posted
6 days ago
Salary
$43.3K - $79.3K / year
Seniority
Senior
Job Description
Senior Strategic Account Specialist
Recruiting.com
• Responsible for the day-to-day relationship between MWI and the MVH strategic accounts • Develop and maintain successful working relationships with relevant departments at MWI • Work closely with customers and collaborate with internal departments • Ensure correct accounting, billing, and customer contract procedures are maintained • Successfully deliver customer orders • Provide standard and ad hoc reports to meet customer specifications • Assist with analytical and operational solutions • Provide accurate information regarding products, pricing, services, policies and procedures • Maintain detailed records of customer interactions/communications in CRM (Orbit) system • Handle escalated issues and recommend solutions for customer challenges • Make suggestions to improve customer service operations • Complete assigned special projects • Maintain MBX email inbox of COUPA orders
Job Requirements
- High School Diploma/GED or equivalent experience required
- 3+ years of experience in customer service operations, case management, order management, issue resolution, escalations support, service delivery, or a related field required
- Associate's degree in business administration, operations, or a related field preferred
- Certified Customer Experience Professional (CCXP), or equivalent certification preferred
- Advanced Excel skills
- Proficiency with Word and Outlook
- Proven experience in a customer service role
- Strong verbal and written communication skills
- Excellent problem solving and conflict resolution abilities
- Ability to handle multiple tasks, demonstrate critical and analytical thinking
- Veterinary clinic experience desirable
Benefits
- Health insurance
- Dental and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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