High-quality, personalized care for those receiving ongoing infusion or injection therapy.
Patient Account Specialist
Location
United States
Posted
5 hours ago
Salary
$20 - $23 / hour
Seniority
Senior
Job Description
Patient Account Specialist
IVX Health
• Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution • Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments • Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner. • Run monthly patient statements and work closely with front office, insurance follow-up, and prior authorization teams to ensure smooth reimbursement workflows. • Identify and assist patients with copay assistance programs, grants, and financial support resources. • Maintain accurate, timely records while ensuring HIPAA compliance and Medicare guidelines. • Support overall department goals by collaborating with internal teams to enhance the patient financial experience.
Job Requirements
- 2–3 years of clerical or administrative experience in a healthcare setting (strongly preferred)
- High school diploma or equivalent
- Strong understanding of coinsurance, deductibles, and copays
- Familiarity with payer portals such as NaviNet, Availity, and EOBs
- Experience working within HIPAA, Medicare, and insurance compliance frameworks
- Tech-savvy with proficiency in Microsoft Outlook and Office
- Excellent communication skills, a collaborative spirit, and a positive, proactive mindset.
Benefits
- Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
- Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
- Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
- Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
- 401(k) Retirement Plan – Secure your future with a competitive company match.
- Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
- Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
- Life and AD&D Insurance – Financial protection for you and your loved ones.
- Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
- Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
- Continuing Education – Access to a CEU library for ongoing professional development.
- Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
- Employee Referral Bonus – Earn rewards for helping us find top talent.
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