• Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution • Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments • Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner. • Run monthly patient statements and work closely with front office, insurance follow-up, and prior authorization teams to ensure smooth reimbursement workflows. • Identify and assist patients with copay assistance programs, grants, and financial support resources. • Maintain accurate, timely records while ensuring HIPAA compliance and Medicare guidelines. • Support overall department goals by collaborating with internal teams to enhance the patient financial experience.

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products • Manages and develops long-term relationships with physicians and other customers for targeted accounts • Represents Neurocrine brand(s) and their approved indications • Educates external customers such as physicians, nurses, medical assistants, case managers, etc. about the benefits of our product(s)

• Navigate and resolve challenges within accounts to meet customer needs • Build a strategic territory plan by applying insights and tactics to drive product demand • Partner proactively with territory teammates and field teams for customer support • Use territory data to uncover local insights and lead customer engagements • Facilitate planning sessions with stakeholders to solve complex challenges • Deliver real-time access support to ensure seamless customer experience • Harness digital tools for personalized outreach across virtual and face-to-face settings

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions. • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes. • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support. • Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person. • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.