• Provide first-line technical support to partners (VARs) across phone and non-phone channels. • Resolve common product or configuration issues by following standard operating procedures. • Support ticket creators responsible for designing, implementing, configuring, operating, and maintaining the end customer’s security solution. • Report to the Senior Tech Support Supervisor based in Framingham, MA and follow a Remote work schedule.

Role Description - Support the Manager in the overall governance, planning, and execution of the U.S. Field Count and Self-Count programs - Develop, maintain, and enforce standard processes, timelines, documentation, and quality expectations for all Field Counts and Self-Counts - Coordinate data preparation, set listings, and logistics prior to count execution in partnership with Sales and internal teams - Lead post-count reconciliation activities, discrepancy resolution, and follow-up to ensure timely and accurate closure - Oversee and lead all Self-Count activities, including planning, execution, validation, and reconciliation - Provide day-to-day direction, prioritization, and operational guidance to Lead and Senior Field Inventory Coordinators - Serve as an escalation point for count readiness, execution, sales coordination, data integrity, and compliance issues - Deliver training on Field Count processes, inventory controls, and counting tools; support continuous improvement of tools and documentation - Compile, analyze, and maintain inventory data; perform cycle counts, verify accuracy, and drive system adjustments - Manage expired inventory resolution, RMA processing, and disposition activities in compliance with quality and regulatory standards - Communicate regularly with Sales, Field Operations, Quality, and leadership to provide status updates and visibility - Travel extensively to support Field Count execution, internal cycling, audits, and cross-location inventory activities - Ensure all Field Count activities meet financial audit requirements and maintain audit readiness Qualifications - High School diploma required; Associate’s or Bachelor’s degree preferred - 3+ years of relevant experience in inventory management, cycle counting, or field operations (medical device experience strongly preferred) - Valid driver’s license with a good driving record - Fluency in spoken and written English - Strong knowledge of inventory tracking, counting principles, controls, and data analysis - Demonstrated leadership or mentoring experience with the ability to guide and prioritize team activities - Excellent customer service, communication, and problem-solving skills - Proficiency in Microsoft Outlook, Excel (pivot tables, queries), Word, Access, and ERP systems - Ability to teach and train others on inventory best practices - Analytical skills with preference for financial acumen related to inventory - Physical ability to lift, push, pull, and carry up to 50 lbs Benefits - Comprehensive health, dental, and vision insurance - 401(k) with company match - Paid time off (PTO) and holidays - Ongoing training and professional development opportunities - Opportunity to grow within a fast-paced, dynamic company

• Manage Preventative Maintenance and Service schedules. • Perform on-site quality Control for the installation of Thermal Works products • Perform all preventative maintenance and service needs for clients • Be available to take emergency issues when on call. • Monitor service software closely to ensure services are met on a timely schedule • Collaboration with different departments within the company for product development and improvement • Provide technical support for troubleshooting and repair of thermal works equipment. • 50% travel requirement within the United States.

Role Description Supervisor Field Service provides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. - Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs. - Inspects and/or manages inspection of products for correct operation and resolves noted issues and/or escalates according to established procedure. - Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction. This role is fully remote and it requires occasional travels across Ireland and to the UK. Candidates from both Republic of Ireland and Northern Ireland are welcome to apply. Company Description Why should you join Diebold Nixdorf? - Brightest minds + technology and innovation + business transformation. - The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries. - Harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. - Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes. We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here .